Question about Canon Pixma MP500 All-In-One InkJet Printer

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Unable to detect new ink tanks after replaced

This is the first time i replaced the printer inks for my MP500. I buy the non-orginial inks and after replaced all the inks tank and follow the instruction it still show the inks level is low or empty??

May i know what went wrong??

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  • Legend11 Apr 06, 2008

    so i need to buy original inks again?? Btw, why non-original ink got this problems? Because i used back the original chips.

    any others way to solve this problem without replaced the new inks?

    thk.

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  • 2,785 Answers

Dear legend 11
this is a common problem with non-original ink.

Posted on Apr 05, 2008

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Hi there

For troubleshooting purposes,
Perform the following:

1. Open the printer and remove all ink tanks.

2. Insert a single ink tank in the printer then close the cover.

3. Confirm whether the printer recognizes the installed tank
properly. If it does, it will indicate it does not detect the other ink tanks, as
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4. Repeat steps 1-3 with another ink tank.

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Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
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Hi there

For troubleshooting purposes,
Perform the following:

1. Open the printer and remove all ink tanks.

2. Insert a single ink tank in the printer then close the cover.

3. Confirm whether the printer recognizes the installed tank
properly. If it does, it will indicate it does not detect the other ink tanks, as
they are not currently installed in the printer.

4. Repeat steps 1-3 with another ink tank.

5. If the printer at any time indicates two of the same ink tanks are
installed, the cause will be the last tank installed. For example, if
you inserted an ink tank earlier, and you later inserted another ink
tank, and it said two of the same inks were installed, the cause of
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Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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Solution: Snap in ink tanks properly MP500

Ink Tank Seated Properly Refer to the following steps to verify the ink tanks are seated correctly:
  1. Confirm that the printer is powered on and press the Open button. (The paper output tray will open.)

    mp500_openbutton.gif

  2. Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)

    mp500_scanningunit_open.gif

  3. Open the inner cover.

    CAUTION:
    a. Do not try to manually move or stop the Print Head Holder.
    b. Do not touch any metal parts.


  4. Press down on the ink tank until a click is heard, thereby making sure the ink tank is seated properly.

    05sj00141_08_en.gif

    Note:
    Make sure that the ink tank is inserted in the slot that corresponds to the ink tank's color.



  5. Ensure that all the ink tanks are installed properly and the ink tank lamps light red.

    05sj00141_09_en.jpg

    Note:
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    You can check the status of each ink tank according to the way its lamp flashes.
    • - On: The printer is ready to print.
    • - Slow flashing (at about three second interval): Ink is low. Prepare a new ink tank.
    • - Fast flashing (at about one second interval): Ink tank is empty, or the printer is not ready due to an error.
    • - Off: An error has occurred and the printer is not ready to print.
  6. Close the inner cover and the scanning unit (printer cover).

    Note:
    1. When closing the scanning unit (printer cover), be careful not to jam your finger.
    2. When starting printing next time, the print head cleaning launches automatically.

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1 Answer

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  1. Confirm that the printer is powered on and press the <Open> button (MP500) or manually pull open the paper output tray

  2. Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)


    NOTE: When the scanning unit (printer cover) is opened more than ten minutes, the print head moves to the right side. If this occurs, close the scanning unit (printer cover), and open it again.

  3. Open the inner cover.
  4. Unpack the ink tank and pull the orange tape off completely in the direction of the arrow and remove the film.

    05sj00141_05_en.jpg

    Note: Tear the orange tape carefully along the dotted line. If the orange tape remains, printing problems may occur.

    05sj00141_06.jpg


    <4> Tape is completely removed.


    <5> Tape remains.

  5. Remove the orange protective cap located on the bottom of the ink tank by twisting as shown in the diagram.

    05sj00141_07.jpg

    CAUTION: Do not touch the ink tank contact <6>. Doing so may cause printing problems. Do not squeeze the side of ink tanks as this may cause the ink to leak out. Do not reattach the protective cap once you have removed it.

  6. Insert ink tanks into the print head.


    NOTE: Press the mark <PUSH> on the ink tank firmly until you hear a click.

    05sj00141_08_en.gif




  7. Ensure that all the ink tanks are installed properly and the ink tank lamps light red.

    05sj00141_09_en.jpg

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    <7> The ink tanks are installed properly.


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  8. Close the inner cover and the scanning unit (printer cover).


    CAUTION: When closing the scanning unit (printer cover), be careful not to jam fingers.


    Memo: The next printing begins, the print head cleaning will begin automatically.


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You can check the status of each ink tank according to the way its lamp flashes.
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- Off: An error has occurred and the printer is not ready to print.

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