Question about Arris Touchstone 450a (CM450) Modem

1 Answer

No Dial Tone

Hi All,

Got "Triple Play" w TWCable. Things had been fine for 2 years.
Recently, would have to power cycle the modem (Arris Telephony) to get modem to work properly. Web pages were loading too slow. Ping responses were 2-2.5 seconds. Went down to TWC store, and swapped out the modem. Web pages loading normally, but the phone (VoIP) was not getting dial tone. Looked like they gave me a bad modem. Went back down, they gave me another cable modem. But, no fix. Internets fine, TV is fine, but no dial tone. Took a working phone, and jacked it straight into the modems tel.1 port. Phone lites up, but no dial tone.
Dont think both modems phone ports are bad.
What do you think? Is there a MAC address or something the cable company didnt register, which is causing this isue? I'm lost.
BTW TWC cant send a tech until Tuesday, 4.5 days w/o a phone.

Thanx all,

Joe D

Posted by on

  • JoeDSI Apr 05, 2008

    ad were

  • JoeDSI Apr 18, 2008

    Turns out the when I got the replacement modem, the rep. did not enter that I had Voip. Thats why no dial tone. No one at TWC could figure that out, it had to go to their engineering team to figure things out. Sad............

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Yes

Posted on Apr 17, 2008

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