Got "Triple Play" w TWCable. Things had been fine for 2 years. Recently, would have to power cycle the modem (Arris Telephony) to get modem to work properly. Web pages were loading too slow. Ping responses were 2-2.5 seconds. Went down to TWC store, and swapped out the modem. Web pages loading normally, but the phone (VoIP) was not getting dial tone. Looked like they gave me a bad modem. Went back down, they gave me another cable modem. But, no fix. Internets fine, TV is fine, but no dial tone. Took a working phone, and jacked it straight into the modems tel.1 port. Phone lites up, but no dial tone. Dont think both modemsphone ports are bad. What do you think? Is there a MAC address or something the cable company didnt register, which is causing this isue? I'm lost. BTW TWC cant send a tech until Tuesday, 4.5 days w/o a phone.
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on an arris modem, if the telephone light is solid, then there is dial tone coming into the modem. that means the problem is somewhere in the house wiring. check to make sure the phone line is plugged into line 1 on the back of the modem. next make sure it is plugged into the wall jack. if this is correct then you need the cable co to come out and troubleshoot your inside wiring. as a quick fix, you can plug your phone into the jack on the back of the modem labled line 1/2
Hi sorry about the chat session the other day, i was not able to see your chat message so I end the session, but to help you with your concern, since internet is already working, then the problem here is the VoIP settings on your modem (since you said it has phone ports on the modem), usually resetting the modem wont change the VoIP (Voice over IP) settings. It would be better if you ask you VoIP provider to check if the modem's VoIP settings is setup correctly. If yes, and you have internet with the modem then upgrading the firmware may help.
If you dont have a VoIP provider then you need to get one in order for the phone line to work.
If you already have one, then contact them so they can configure the VoIP settings on that modem.Get your money's worth with their service
All versions of Windows are affected by this error.
No dial tone: There are many possible causes of a No Dial Tone Error.
try testing the modem's ability to detect dial tone and to dial by
using HyperTerminal with the direct to COM port connect method - see
Using HyperTerminal. If you give your modem an AT&FX1 command, and
then a dial command, dial-tone detection will be disabled; if you still
do not get dial tone, the modem may not be installed correctly
(especially if it is a PCI or soft-modem); or the cable from the modem
to the phone-line jack may be bad or installed in the wrong connector
on the modem - try another line cord, and make sure you are plugged in
to the LINE - not phone - jack on the modem. Plug a regular phone into
the phone jack on the modem and make sure it has dial tone. The modem
may also be defective. Many new modems come with an electronic circuit
instead of the traditional electro-mechanical relay used to take the
modem off-hook. Some of these designs are proving less reliable; often,
they will be 'stuck' in the off-hook position, so unplugging, the
plugging in the phone cord may give dial-tone. If this is the case, the
modem needs repair or replacement.
If the modem will blind
dial (x1), but not detect dial-tone otherwise, the problem is likely to
be in the proper selection of the Country in
Windows->ControlPanel->Telephony or in improper installation of
the modem or lack of support for your country in the driver you are
using. Check to see if there are updated drivers for your modem.
the modem dials properly with detection (x3) in HyperTerminal, but does
not detect dial tone when using DUNs, the problem may be DUNs (check
for upgrade or re-install) or the proper setup and modem selection for
the DUNs connectoid.
For Embarq telephone service customers,
this error can indicate that you have a message waiting in your
voicemail. Embarq changes the dial-tone sound to a "fast" busy signal
when a new message is present in your voicemail box. This "fast" busy
signal can confuse the modem into thinking there is no-dial tone
present on the line.