Got "Triple Play" w TWCable. Things had been fine for 2 years.
Recently, would have to power cycle the modem (Arris Telephony) to get modem to work properly. Web pages were loading too slow. Ping responses were 2-2.5 seconds. Went down to TWC store, and swapped out the modem. Web pages loading normally, but the phone (VoIP) was not getting dial tone. Looked like they gave me a bad modem. Went back down, they gave me another cable modem. But, no fix. Internets fine, TV is fine, but no dial tone. Took a working phone, and jacked it straight into the modems tel.1 port. Phone lites up, but no dial tone.
Dont think both modems phone ports are bad.
What do you think? Is there a MAC address or something the cable company didnt register, which is causing this isue? I'm lost.
BTW TWC cant send a tech until Tuesday, 4.5 days w/o a phone.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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It can be an issue with the modem or with the line. When the line drops the link then the modem shows only two lights. And, when you power cycle the modem (unplug and replug it) it establish the session again with the comcast.
So, i'll suggest you to get the line checked first and if comcast finds that line is working fine then get the modem replaced.
If you are having trouble connecting to the internet, please try these steps.<br /><br />1.Unplug the power to your modem. This is the box from your cable or DSL provider. <br /><br />2.Unplug the power to your VOIP phone adapter. If you don't have one skip this step. <br /><br />3.Unplug the power to your router. Wait 45 seconds, then Plug in your modem and wait for lights to stabilize on a specific pattern. (Usually takes about 1 minute) <br /><br />4.Plug in your VOIP phone adapter (if you have VOIP service) and wait until you have a dial tone on your phone again. If you don't have VOIP or know what VIOP is, skip this step.<br /><br />5.Plug in your VOIP phone adapter (if you have VOIP service) and wait until you have a dial tone on your phone again. If you don't have VOIP or know what VIOP is, skip this step. <br /><br />You may need to restart your computer for this to work :)<br />
According to the PlayStation Knowledge center, It's either a "update software" issue, a connection issue or a power cycling issue:
Power-cycle means to turn the networking devices OFF (i.e., unplug it from the power source), and then to turn it back ON after a set period of time. This will allow the network devices to refresh its settings.
Please power-cycle ALL of your network equipment, including any wireless access points, routers, Voice Over IP (VOIP) modems, and broadband modems for two (2) full minutes. After 2 minutes, you can turn on (or plug in) your equipment. For being information from PlayStation, it's surprisingly non-specific. I suggest you try taking all steps asked by PS. like updating, checking your connection, then power cycling with the above instructions. Hope this helped.
i worked for verizon for two years and I encounter this problem many times,to tell you honestly,its not with you internet connection since if you'll notice,while you are connected to the internet and you make a call or call someone,its interrupted... Obviously,its the phone itslelf,the signal comng from the phone is different from the signal of the internet...thats the reason why you need a modem to convert the signal coming from the phone line to make it work for internet,,,what I suggest is you change the DSL plan from the Dry Loop to the regular dsl with the phone...
Hi sorry about the chat session the other day, i was not able to see your chat message so I end the session, but to help you with your concern, since internet is already working, then the problem here is the VoIP settings on your modem (since you said it has phone ports on the modem), usually resetting the modem wont change the VoIP (Voice over IP) settings. It would be better if you ask you VoIP provider to check if the modem's VoIP settings is setup correctly. If yes, and you have internet with the modem then upgrading the firmware may help.
If you dont have a VoIP provider then you need to get one in order for the phone line to work.
If you already have one, then contact them so they can configure the VoIP settings on that modem.Get your money's worth with their service