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I have a X75. I have not used the printer and it has been unpluged for quite some time (have a laptop Presario 2100). I kept getting a message that the All-in One was unable to communicate with the computer. After several attempts at the plug and replug and restart, etc. I uninstalled the printer. When I have attempter to reinstall from the disc using the Install new hardware wizard it goes through many steps then says the install failed----"Specified Print Monitor is unknown. Can you tell me what to do?

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This is a most confusing site to navigate. The above is my request for more information, not a suggestion for a solution. WHERE do I ask for more help???? Djeanesk

Posted on Apr 07, 2008

Sorry about your rating. However, I don't know how to give you any more information, and the solutions you suggested did not fix the problem. I also tried the Microsoft web site "fixes". In it I was and did go to Article 324767. Stated there that after downloading Service Pack 2, there is a problem with older software with System16 instead of 32 software??? Autoexec.nt and Config.nt were the repair things I did as instructed. I also ran the cleaner and the re-install as you suggested. I still get the message"Specified Print Moniter Is Unknown"

Posted on Apr 07, 2008

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  • 202 Answers

Hello djeanesk

The best thing to do is to cleanup any previous installation of the Lexmark x75 printer software and drivers then re-install them.

Please, go HERE and click on the UTILITIES tab.
NOTE: This link is for those running Windows XP. If yours is a different operating system, please click on "OTHER OPERATING SYSTEM" in red letters at the top (under "WINDOWS XP").

Download and RUN the clean utility then download and install the drivers/software.

WORD OF CAUTION:
Be sure to create System Restore Points during each stage of this process. (Before running the clean utility, after running the clean utility, after installing the drivers/software, etc.)

If you need help w/ any of the steps I've described here, just let me know.

***************
Please, let me know if this response was "Helpful" or a "FixYa" for you or, of course, if you have more questions, etc on this topic.

If I did not answer your question satisfactorially, please, b4 assigning a "Thanks for Trying" or lower rating to my "Solution", let me know. I may have misunderstood you or the problem you are experiencing. I will work w/ you until your problem is resolved or diagnosed. I promise! :)

Thank you
BJ
***************

Posted on Apr 05, 2008

  • 1 more comment 
  • B Joan Rapier
    B Joan Rapier Apr 07, 2008

    djeanesk,


    In future, please, reserve "Thanks for Trying" and "Inappropriate" ratings for those cases where the expert(s) (who **VOLUNTEER** their time and expertise to help you address your issues) was/were unprofessional, unskilled, inappropriate, and/or provided no help what-so-ever towards resolving your issue.



    This **ONLY AFTER** you have worked w/ the expert(s) - dialoguing w/ ea. other back and forth - in order to trouble-shoot and resolve your problem.



    The world of computing is ***VERY*** complex. Remember, we experts have absolutely no more information about the issue you are experiencing other than what you provide. Therefore we are

    effectively going into your problem "blind".



    To expect a "quick fix" or "instant answer" w/out further exploration and trouble-shooting of your problem is not reasonable in the world of computers.



    Trouble-shooting computer-related issues is a pain staking process. It takes time, patience, expertise and most importantly, **CLEAR COMMUNICATION** between the user and the expert(s).



    A "Thanks for Trying" or "Inappropriate" rating negatively impacts an expert volunteer's standing on FixYa. By unfairly assigning such a rating, you effectively punish that expert for having

    volunteered his/her time and expertise to help you to resolve your issue.



    Please, be patient when you've requested help in resolving a problem. Work ***WITH*** your expert(s). The experts on FixYa are much more willing to work w/ Askers who will participate in the

    problem resolution process rather than assign a negative rating if their problem is not diagnosed or their question answered instantly.



    Thank you,
    BJ

  • B Joan Rapier
    B Joan Rapier Apr 07, 2008

    Hello djeanesk



    I'm sorry you are finding navigating this site confusing. I had a bit of difficulty myself in the beginning. It takes some poking around and asking questions b4 you can get comfortable here, I think. I'm still figuring things out myself. Hang in there. If you have questions, you are always more than welcome to ask me. If I don't know the answer to your question, I will find out for you.



    ---



    We don't expect you to know all the information that is needed in order to diagnose your problem. If you did, you wouldn't need us.



    That is why it is important that you let us know - in each stage of the trouble-shooting process - what did and did not work for you. We will ask you the questions - most often based on the results or your feed back from the last round of dialog between you and the expert.



    Just be patient. It takes many years of expertise to understand all that is involved w/ trouble-shooting computer-related problem. We definitely don't expect you to have that knowledge and experience. I have been an IT professional for nearly 30 years now and still don't know "everything". In this ever-changing field, it would be impossible for ANYONE to be "all knowing".





    So, having said that, try what the expert has suggested. If it doesn't work or doesn't fit your situation, let him or her know. (Don't assign a rating to anyone's feedback or suggested solutions until the problem has been resolved or an impasse has been met (failed equipment, etc.)



    The expert won't expect you to determine WHY his/her recommendations or suggestions don't work. Just let him/her know THAT it doesn't work and what you experienced or saw when you tried a given solution, etc. Based on your feedback, s/he will provide you w/ the next steps toward trouble-shooting and resolving your problem.



    Once the issue has been resolved or the problem diagnosed, THEN assign a rating to the expert(s) who participated and choose the "Best Solution".

    Rerserve "Thanks for Trying" and "Inappropriate" ratings for unprofessional, unskilled, or discourteous "Solutions".



    If a solutions is "right on the button" or does take you down the path that resulted in a resolution to or diagnosis of your problem, then rate that solution w/ a "FixYa".



    If a solutions was helpful but did not result in determining the cause of your problem, then rate that solutions w/ a "Helpful".



    Thank you,

    BJ

  • B Joan Rapier
    B Joan Rapier Apr 07, 2008

    If you would like to pursue trouble-shooting this or another problem, you may post a new request for help - as you did w/ the original one.



    If you promise to be fair and patient ;) you are welcome to choose my ASK ME button and I will be happy to work w/ you on the issue.



    Thank you again,

    BJ

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