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Print jobs are stuck in the print queue (spooler) on a computer running Microsoft Windows connected to the print server. Nothing prints, and the print job in the printer's queue shows a status of Printing . These print jobs cannot be deleted even on the server, and it will not disappear or print until the Print Spooler service is restarted.
For Microsoft Windows Server 2003 and Microsoft Windows XP Professional x64 Edition, a fix is available in Microsoft Knowledge Base Article, The Print Spooler service may stop sending print jobs to a printer that uses the standard port monitor on a Windows Server 2003-based computer .
Click here to view Microsoft Knowledge Base Article 934885 (http://support.microsoft.com/kb/934885) .
To prevent this issue from occurring, disable the bidirectional printing support for each HP printer driver installed.
To do this, perform the following steps:
Click Start , point to Settings , click Printers , right-click the icon representing the printer to be modified, and then click Properties .
Click Ports , click to clear the Enable Bidirectional Support check box, and then click OK .
Sharing a printer over a network is a feature of Microsoft Windows and not HP printer specific.
Sounds like a driver problem. Some printers require eoj (end of job) character & will wait forever.
Do a test print (search internet on how to print status page- usually button press combo). If you get a printout, you know the print engine is good.
If the printer is able to parse text, then try sending an ascii test file & see if anything prints. This will tell you whether it's a comm issue or rendering issue.
Go to to print menu box i.e. press ctrl P. Look for zoom. There you will see "scale to paper size." Here select from the drop down list "no scaling" or "A4" depending your paper size. This shoule correct it.
In case you do not see these on your print menu click "properties" on your printer. In the box that appears look for "scale" and make it 100%. These are the components that control percentage size of original documents printed.
Try purging the pending print jobs then try to print again. Go to Printer and Faxes on XP, then right click on your printer icon then select purge print jobs. Or double-click on the printer icon on your system tray (lower right hand of the screen) then click on the pending print jobs then purge it. Then try to print again.
Go into the Job review mode and highlight the pending print job (note: it may be stuck in processing). You should then get the option to delete the job.
Make sure that the pending print job is also cleared from the network print queue. They can sit in the queue and be persistent on processing, even after you've cleared the copier. Clear the queue prior to deleting the job on the copier.
If this doesn't, disconnect the copier from your network and try the above steps again, then reboot the copier and reconnect it to your network.
If you're trying to print out Adobe-based web pages from the internet, this may be what's causing your copier to jam up. There's known coding anomalies with Adobe-embedded documents on web pages. Trying to directly print from the web page can stall or lock up the print process.
The print heads are actually located on the bottom of the print cartridges. Remove each one and inspect. If you find nothing then check under the print cartridge carrier while the cover is open and the carrier is in the service position.