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There are other Distributors in Africa listed here: http://www.scotsman-ice.it/distributors.asp?id=af
This is the best I can do with known product Scotsman support sites. There may be others but... I would stick with the company supported distributor for your Model FR620LTV-X thermostat needs.
check the condenser coil it maybe plugged up use a hand brush to clean out coils and if you can use a air compressor to blow out coils this is the best way and this coil is used to remove heat from the system if it looks clean you can shine a flash light on the opposite side to see the light though the coils to check deep inside other then that the water vale may have a slight leak allowing warm water to seep though prolonging the freeze time or you may have a compressor with weak valves or low ref. start with the maintenance thats the first thing people usually over look the dirty coil that you should clean once to twice a year that can over heat the compressor and cause it go out.
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