Question about Casio EXILIM ZOOM EX-Z850 Digital Camera

3 Answers

Camera won't turn on after downloading/deleting pics on MacBook

Greetings

1. I am living in Mexico City at the moment, so you are my only online hope. : (
2. Camera (Casio Exilim EX-Z850) was purchased in December 2006 and came with the USB cradle CA-31 5.3V, USB cord, and power cord.

3. I am using a MacBook (purchased in October 2006) running OS X 10.4.11, with a 2GHz Internal Core 2 Duo Processor and 1 GB memory.

4. There were no strange power outages or surges when problem occurred.

Here's my problem: My camera won't turn on, the computer won't recognize the camera when the USB is plugged in, and the charge button won't light up when the base is plugged into the wall socket (that is currently supplying power to my computer)

I was downloading images from my camera onto my computer and in the process of deleting 750 files (I realize that this was probably a bad idea), my finder slowed down and stopped deleting files. I quit all other programs and tried relaunching the finder a few times. I tried ejecting the camera, which also did not work. (My Ipod was also plugged in at this time, but is working fine). The finder did not relaunch, so I shut down my computer. I detached the camera (though at this point did not think to try turning it on or off).

When I restarted my computer, my finder back in working order, my applications were working fine, and the trash can now appeared empty. I reattached my camera (planning to delete fewer files from the trash at once), and the computer did not recognize it. At this point, I took the camera off of the cradle and tried to turn it on. But alas, it did not. Then I plugged the power cord into the cradle and the red charge light did not turn on.

I am not sure what to do.

One last detail (although I don't think it is important), is that my camera was borrowed the other day by a friend. She used her own memory card to download some photos of her own and returned it this morning. When I began to download photos and empty my very full trash earlier today, my camera was working without any problems.

Is there any troubleshooting you can offer me? Thank you so much!

If any of this isn't clear, I can be reached at: robin.f.pearce@gmail.com

Posted by on

  • RobinFriesen Apr 05, 2008

    Of course, your solution worked. In all my panic, I forgot to return to lesson 101 of "it don't work"

    Thank you so much!

  • RobinFriesen Apr 05, 2008

    And by thank you, I meant that removing and reinserting the battery and memory card did the trick. Thanks for all of your quick solutions! : )

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3 Answers

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  • Master
  • 778 Answers

I do know that an external device will not be detected (via USB or Firewire) unless it is powered on, so the issue with your battery/charger is more than likely at the root of the problem in which your PC doesn't recognize the camera as being attached. So, try another battery as the NP-40 battery that your camera requires is rated at about 400 recharge cycles maximum (could the battery be dead?). The battery being shorted open would cause the charger to not recognize that it's in the cradle also, so back to the battery (as the problem) we are.
Good luck.

Posted on Apr 05, 2008

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  • Master
  • 1,447 Answers

Please follow the steps below to try and resolve the situation.

1. Recharge the batteries or try new ones.

2. Reseat the flash card.

3. Make sure the flash card is compatible

4. If possible test with another flash card.

Posted on Apr 05, 2008

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  • Casio Master
  • 19,396 Answers

Do not delete files on camera memory using the computer, this may damage the camera. Use camera own delete menu.

Posted on Apr 05, 2008

  • Ginko
    Ginko Apr 05, 2008

    Try to remove batteries and memory card out from camera, put everything back, and restart see if it works.

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