Question about Office Equipment & Supplies

1 Answer

I get a message that the print cartridge door is open....it sure doesn't look like it is. Help

Posted by on

  • Jim359 May 27, 2008

    Where is the print carriage door sensor located?

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 6,966 Answers

Hi,

It is possible that the sensor/switch that is triggered by the cartridge door is falsely sensing. It may be to a defective switch or it has been slightly misaligned or jarred out of alignment. You need to check where the switch is located and how it is activated and take necessary corrective measures. In some instances, it is the door itself that is at fault when it does not fit right into the slot or does not trigger the switch/sensor correctly.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Apr 05, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Hey,I am a big problem.When I want to print...something, I can't print because I have an error. Look here what "the printer" sais:"An ink cartridge is not installed properly.Open the...


this like your cartridge has problem with connection
open printer cover/door
then disconnect your printer cartridge, both the color and black, then connect the cartridge again
close the printer cover/door
try to print again, if message still appear, it mean you need to change your cartridge with new one

Mar 17, 2011 | Canon PIXMA iP1300 Printer

1 Answer

Put new ink in printer. got the message "carriage jam" checked ink to see if correctly installed...it was. tried to use it again and same message appeared. Did as was instructed on Kodak...


Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

Dec 15, 2010 | Office Equipment & Supplies

1 Answer

Catridge error message


Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print

carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print

cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other

cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right.

Press down on each one to lock it into place. Lower the print carriage access door.

Nov 18, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

False paper jam message


Check the following Steps to Fix Hp printer carriage jam :
  • Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.
  • Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.
  • Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.
  • Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.

Sep 29, 2010 | Office Equipment & Supplies

1 Answer

A message keeps saying print cartridge access door


check that sensor function while open / close upper cover, some time hook type sensor connector broken and need replacement. check also roller for possible stock paper.

Apr 04, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

The printer cartidge carrier keeps jamming. How


Solution
Follow these steps until the error message is resolved.
Step one: Turn the All-in-One off and on again

1. Press the On button ( ) to turn the product off.
2. Press the On button ( ) again to turn the product on.

If the error message is not resolved, continue to the next step.
Step two: Clear any paper jam
1. Turn off the product and unplug the power cord.
2. Turn the product around to access the back of the product.
3. Open the rear access door:
1.Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
2. As the door shifts to the right, pull the door out slightly to release.
3.When the door is released, gently remove the door by sliding the door out and to the left.

4. From the rear access opening, gently pull the jammed paper out of the rollers.
5. Replace the rear access door:
1.Insert the two posts on the right of the door into the holes on the right side of the opening.
2.Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
3.As the door shifts to the right, push in the left side of the door to lock it into position.
6.Reconnect the power cord and turn the product on.

If the error message is not resolved, continue to the next step.
Step three: Make sure that the print carriage can move freely
Follow these instructions to make sure the print carriage can move freely.

1.With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2.Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4.Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5.Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6.Press the On button to turn on the product.

Step four: Remove the print cartridges
Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.

1.Make sure the printer is turned on.
2.Open the print cartridge access door, and then wait until the print carriage is idle and silent.

3.Press down lightly on the end of each print cartridge to release it.
*
The tri-color print cartridge is on the left.
*
The black or photo print cartridge is on the right.

4.Slide both cartridges out and place them on a clean sheet of paper.

5.Disconnect the power cord.
6.Move the carriage all the way to the left with your hand.
7.Close the print cartridge access door.
8.Reconnect the power cord.
9.Turn the product on, if necessary.

If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps.
Step five: Reinstall the print cartridges
Follow these instructions to reinstall the print cartridges.

1. Make sure the product is turned on, and then install the proper print cartridges:
1.Hold the print cartridge so that the nozzles are down and the contacts face toward the printer.
2.Place the cartridge in front of the correct slot.
*
Tri-color cartridges are marked with a triangle and go into the left carriage slot.
*
Black cartridges are marked with a square or pentagon and go into the right carriage slot.

3.Push the cartridge firmly into the slot until it snaps into place.

2.Close the print cartridge access door.
3.Align the print cartridges.
1.Press OK at each of the prompts on the control panel to start print cartridge alignment.
2.After the page prints, alignment is complete.
4.Try the print job again to see if this step resolved the issue.

If the error message is not resolved, continue to the next step.
Step six: Make sure the control-panel faceplate is correctly installed
If the front panel faceplate (overlay) is already installed, and your product has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to make sure it is fully seated, and then continue to Step seven: Plug the product directly into a wall outlet.
If the product has not been set up before, follow these instructions to make sure the front panel faceplate is correctly installed.

1.Position the control panel faceplate above the product.
2.Press down firmly on all edges of the faceplate to secure it.

3.Try the print job again to see if this step resolved the issue.

If the error message is not resolved, continue to the next step.
Step seven: Plug the All-in-One directly into a wall outlet
Follow these instructions to make sure that the product is properly connected to a suitable power source.

1.Make sure that the computer and the product have a three-prong power plug.
2.Unplug the power cable from the back of the product.
3.Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
4.Plug the power cable into the back of the product.
5.Try the print job again to see if this step resolved the issue.

If the error message is resolved, you do not need to continue with the rest of the instructions on this page.
If the error message is not resolved, continue to the next step.
Step eight: Perform a partial reset
Follow these instructions to perform a partial reset of the product.

1.Turn the product off by pressing the On ( ) button.
2.Unplug the power cord from the back of the product.
3.Plug the power cord back into the product.
4.Turn the product on by pressing the On ( ) button.

If the error message is not resolved, continue to the next step.
Step nine: Print a self-test page
Follow these instructions to print a self-test page.

1.Load letter, A4, or legal unused plain white paper into the paper tray.
2.Press the Setup ( ) button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
3.Press the OK button.
The product prints a self-test report.

If the error message is not resolved, continue to the next step.
Step ten: Service the All-in-One

Jan 26, 2010 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Check print cartridge blinking cartridges refilled today and installed laptop not recognising printer as result


    • If the message on the computer does not identify a particular cartridge (it says only Print cartridge error ), follow the steps below to determine which cartridge is causing the problem.
      1. Open the cartridge access door.
      2. Remove either cartridge (not both).
      3. Close the cartridge access door.
        • If the computer message is Print Cartridge Error , then the print cartridge that is still in the printer is the problem cartridge.
        • If the computer message is NOT Print Cartridge Error (instead, it says that the cartridge you have removed is ...Either missing, not detected, or incorrectly installed), then the cartridge you have removed is the problem cartridge.

  • If the problem still occurs, the electrical contact between the cartridges and the printer might be bad. Removing and reseating the cartridges might help. Also, you can clean the electric contacts on the cartridges with a dry cloth.
Hope that will help solve your problem!

Jan 16, 2010 | HP PSC 1205 InkJet Printer

1 Answer

Cartridges Not Engaged message on screen after replacing yellow cartridge. Had Disabled the old cartridge before replacing in order to keep printing. HELP


The 10.92.YY CARTRIDGES NOT ENGAGED error has 2 digits represented by the YY. These indicate the cartridge that has the issue and are:

00 Black
01 Cyan
02 Magenta
03 Yellow

Steps to follow in sequence and test after each one is completed are:

  1. Open and then close the front door.

  1. If the message persists, make sure all the print cartridges are seated correctly.

  1. Clean the contacts on the memory controller PCA.

  1. Make sure that connectors J302, J303, J304, and J305 on the memory controller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly.

  1. Replace the memory-controller PCA if it is damaged.

  1. Check the gears on the print-cartridge drive motors. Replace defective motors.

  1. Replace the DC controller.

Sep 22, 2009 | HP LaserJet 3600n Printer

1 Answer

Message says that door is open or missing print cartridge


many printer cartage /tray/cover/ and paper are connected with sencer.while one of them are not connect .printer show this message.so you should open all out of cover of printer. then blo w air by air blower, then it can be work. in practic we do this, in our workshope. thanks

Jun 13, 2009 | HP LaserJet 1020 Printer

2 Answers

Hp psc 1610 all in one


Step one: Turn the All-in-One off and on again
Press the On button ( ) to turn the product off.
Press the On button ( ) again to turn the product on.
If the error message is not resolved, continue to the next step.
Step two: Clear any paper jam
Follow these instructions to clear a paper jam.
CAUTION: All paper jams must be removed from the back of the product through the rear access door. Pulling the paper from the front of the product rotates the paper feed roller in the wrong direction and can damage the product.
Turn off the product and unplug the power cord.
Turn the product around to access the back of the product.
Open the rear access door:
Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
As the door shifts to the right, pull the door out slightly to release.
When the door is released, gently remove the door by sliding the door out and to the left.
Figure 1: Open the rear access door
From the rear access opening, gently pull the jammed paper out of the rollers.
NOTE: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
Replace the rear access door:
Insert the two posts on the right of the door into the holes on the right side of the opening.
Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
As the door shifts to the right, push in the left side of the door to lock it into position.
Reconnect the power cord and turn the product on.
If the error message is not resolved, continue to the next step.
Step three: Make sure that the print carriage can move freely
Follow these instructions to make sure the print carriage can move freely.
With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
Press the On button to turn on the product.
If the error message is not resolved, continue to the next step.
Step four: Remove the print cartridges
Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.
Make sure the printer is turned on.
Open the print cartridge access door, and then wait until the print carriage is idle and silent.
Figure 2: Opening the print cartridge access door
Press down lightly on the end of each print cartridge to release it.
The tri-color print cartridge is on the left.
The black or photo print cartridge is on the right.
Figure 3: Removing the tri-color cartridge
Slide both cartridges out and place them on a clean sheet of paper.
CAUTION: Do not touch the ink nozzles or copper-colored contacts. Touching these parts could result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.
Figure 4: Do not touch the copper electrical contacts or the ink nozzles
Disconnect the power cord.
Move the carriage all the way to the left with your hand.
Close the print cartridge access door.
Reconnect the power cord.
Turn the product on, if necessary.
If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps.
Step five: Reinstall the print cartridges
Follow these instructions to reinstall the print cartridges.
NOTE: Make sure the cartridges are compatible. Compatible cartridges are listed in the product Users Guide and in the Printer Toolbox software.
Make sure the product is turned on, and then install the proper print cartridges:
Hold the print cartridge so that the nozzles are down and the contacts face toward the printer.
Place the cartridge in front of the correct slot.
Tri-color cartridges are marked with a triangle and go into the left carriage slot.
Black cartridges are marked with a square or pentagon and go into the right carriage slot.
Figure 5: Correct cartridge placement
Push the cartridge firmly into the slot until it snaps into place.
Figure 6: Inserting the print cartridges
Close the print cartridge access door.
Align the print cartridges.
Press OK at each of the prompts on the control panel to start print cartridge alignment.
NOTE: The cartridge alignment might take a few minutes.
After the page prints, alignment is complete.
Try the print job again to see if this step resolved the issue.
If the error message is not resolved, continue to the next step.
Step six: Make sure the control-panel faceplate is correctly installed
If the front panel faceplate (overlay) is already installed, and your product has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to make sure it is fully seated, and then continue to Step seven: Plug the product directly into a wall outlet.
If the product has not been set up before, follow these instructions to make sure the front panel faceplate is correctly installed.
Position the control panel faceplate above the product.
Figure 7: Positioning faceplate
Press down firmly on all edges of the faceplate to secure it.
Figure 8: Pressing down firmly
Try the print job again to see if this step resolved the issue.
If the error message is not resolved, continue to the next step.
Step seven: Plug the All-in-One directly into a wall outlet
Follow these instructions to make sure that the product is properly connected to a suitable power source.
Make sure that the computer and the product have a three-prong power plug.
Unplug the power cable from the back of the product.
Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Plug the power cable into the back of the product.
Try the print job again to see if this step resolved the issue.
If the error message is resolved, you do not need to continue with the rest of the instructions on this page.
NOTE: If the product prints when plugged directly into a wall outlet while unplugged from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the error message is not resolved, continue to the next step.
Step eight: Perform a partial reset
Follow these instructions to perform a partial reset of the product.
Turn the product off by pressing the On ( ) button.
Unplug the power cord from the back of the product.
Plug the power cord back into the product.
Turn the product on by pressing the On ( ) button.
If the error message is not resolved, continue to the next step.
Step nine: Print a self-test page
Follow these instructions to print a self-test page.
Load letter, A4, or legal unused plain white paper into the paper tray.
Press the Setup ( ) button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
Press the OK button.
The product prints a self-test report.
If the error message is not resolved, continue to the next step.
Step ten: Service the All-in-One
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Aug 05, 2008 | HP PSC 1610 All-In-One InkJet Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

112 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

70346 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...