Question about Dell 962 Photo All-In-One InkJet Printer

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DELL 924 PHOTO All-In-ONE....jam in carriage

Hello the dell printer photo 924 has a carriage jam...however I cannot find a paper jam anywhere..the printer does not print. HELP

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  • Anonymous Apr 23, 2008

    had a paper jam. i removed paper. now printer will not print

  • Anonymous May 20, 2008

    Hi i think that the same kind of jam applies to my printer, the carriage does not return to a central position as it should, but on looking at the Dell site, the quality of the picture illustrating how the scanner strip could be repositioned relative to the carriage is really poor. I reallyl can't tell what strip I should be trying to reposition and exactly where it should go. I'm sure that the solution is very straightforward, but it leaves me at a loss and unwilling to mess with what I'm not sure of. I hope that you can help. Frankly a drawn illustration of how the strip SHOULD look would also be a help from Dell.

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  • Dell Master
  • 1,183 Answers

Hi,
Follow the following steps :
http://tinyurl.com/55k6df
Thanks
Mandeep

Posted on Apr 07, 2008

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Hello I need an ac adapter to dell printer (photo)


Dell would probably be the best way to make sure you get the proper cord however,if you can get the correct configuration and output, you maybe able to find something at Radio Shack.

Mar 04, 2011 | Dell 924 Photo All-In-One Printer

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It starts to feed and the rollers keep going and the paper stops and does not print


Start of layer. Dell 924 All In One Inkjet Printer. Click To Close ..... However it does a good job with photo printing on photo paper, .... I had contacted Dell about the problem I was having and I felt they were not going to do .... I bought a all in one dell printer, and it will not feed the paper, correctly. ...
catalog.ebay.com/Dell-924-All-One-Inkjet-Printer-/50399257/r.html

Jul 02, 2010 | Dell 924 All-in-One InkJet Printer

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Paper jams when printing


just add some more paper to the tray..and arrange it properly..
i think the paper pick mechanism failed to pick the paper.or there is a long time delay before the paper reach the printing area..

thanks for using FIXYA!

pls let me know if it solve the problem..

May 21, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell Photo All in one 924 - shows carriage jam but paer is clear


The all-in-one printers are notorious for getting small pieces of paper lodged in the gear assemblies both in the back behind the paper pickup roller and in front under the print head. Dust also can collect causing false errors. I would first blow the thing out thoroughly with a can of compressed air because honestly any other solution is probably going to cause you more time, money, and trouble then just replacing it the printer; especially if the Dell printer is under warranty.
But for the sake of diagnosing the issue specifically...Look for damage in and around the print head, especially the bundle of wires attaching to the back of the print head. If they are damaged it will generate a carriage jam. Also, listen to the head when it tries to move, if it clicks or pops or if when you restart the printer it fails to move across and back to align itself, your drive gear on the print head is stripped or the assembly itself is not functioning.
If it moves and aligns itself but then gives a carriage jam anyway, it's obviously not jammed because it moved. That means that the control board or system board may be damaged and these are VERY difficult to replace without disassembling the whole printer.

Dec 09, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

PAPER JAM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Since when the printer not picking up paper from tray or sheet feeder.

Check if the Cover are firmly closed, also look out for any piece of paper jammed the printer.

If it is ok, then check to move the carriage of cartridge/roller and clean it out if you can.

The spring of tray attached on both side may be need to check.

Let me know if I can assist you further.

Oct 01, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Dell Photo 966


Since when this problem arised.

Since when the printer not picking up paper from tray or sheet feeder.

Check if the Cover are firmly closed, also look out for any piece of paper jammed the printer.

If it is ok, then check to move the carriage of cartridge/roller and clean it out if you can.

The spring attached to the tray also need to be checked, sometime putting paper, it get stuck.

Let me know if I can assist you further.

Sep 28, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 924 Inkjet Printer False Paper Jam


Got rid of my problem!

In an act of despair I started to poke around the inside of the printer with a wooden match. Especially I found a small black lever mentioned on a Dell web site (general paper jam help page) that could be pressed a little. It is placed just a little bit right of center behind the carriage and just above the roll that feeds the paper beneath the printer heads. I'm not sure if this was what finally did it, but now the paper jam problem has gone away.

Another thing I noticed is that my carriage is now moving to center when I open the top. When the paper jam error was present it always moved to the far left (so I could remove any jammed paper, I suspect).

Mar 30, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 924


**HW support: 877-459-7298 and you must have the Express Service Code of your printer or any Dell product you're calling in so that they can route you to the right department.** Usually, if you're having paper jams, it could be a mechanical problem with the printer. Try these: - turn off the printer. unplug the power adapter for 1-2 minutes - lift the printer upside down and shake it sideways (strange huh?... usually, this helps because it can re-align those things that may not be aligned right inside the printer) - then, adjust the paper guides and use about 10-15 pieces of paper. try using the printer. if it's still the same... it really is the printer. - if it's still under warranty, Dell can replace it. This information is from Dell, try it it can't hurt.

Mar 09, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell 924


Check the paper track- just in case a fragment has ben elft behind. A suck out with a vacuum may be a good ides to be sure. Then close it down unplug the mains supply. Leave a couple hours- then see what happens If still introuble take a look on here www.fixyourownprinter.com

May 31, 2007 | Dell 924 All-in-One InkJet Printer

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