Question about SanDisk Sansa MP3 Player

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Computer says"device driver software not installed"

I have a 2gb sansa disk mp3Express. I have installed the software about 3 or 4 times now, and my computer continue keeps saying"software not installed" the software is audio manager and there is no mp3 player reconized.
I have tired to reboot and leave it plugged in and it doesnt work.
I have windows vista premium home edition, pls help

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Check Sandisk website to see if they have Vista compatible software. i know that newer usually means better, but in the case of Microsoft Vista, you will be astounded at how many devices are not compatible with the OS. Hopefully SP1 will fix many of these issues.

Posted on May 28, 2008

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Posted on Jan 02, 2017

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My computer can't recognize my sansa fuze player... plz help me..


The Fuzeplayer must NOT be connected to the computer before you install the software.
If this has happpened, you will need to remove the Fuse driver in Device Manager. (Inst for XP)
Go to My Computer->Right click and select Properties. In properties, select hardware and Device Manager.
With Device Manager open, plug in the Sansa Fuse player. Find the new driver that popped in.
(You can do and undo this several times until you are certain you have the right one.)
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That should solve it.
Unsure? ask a knowledgable friend to help.

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a friend told me that if the device shows as"connected" when hooked up (it does) AND the battery charges correctly (it does), then (a)the USB connection had enough juice; and (b) the PC recognizes it - i just had to FIND it. device manager/ MyComputer: nada; same for ANY file/ folder with "sansa" or "sandisk." working thru WMP (Windows Media Player), however, I discovered that drive E - for a portable hard drive, NOT currently connected via USB - was STILL showing up in the "Copy to CD or device" field. sure enough, it was the SanDisk clip player (even though it was NOT under the "Recognized Portable Devices" subsection). without using the installation disk at all, it downloaded tunes just fine. *note: the installation disk seemed to be an .exe file ONLY for the Rhapsody music service. as noted above, it was unnecessary. also - my USB ports are 1.1 and not 2.0, and package stated USB 2.0 was a "minimum requirement" - not true*

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Reformat clip with disk utility after looking at it like an external disk. Do this by turning it off. Puting it in lock mode. Hold down middle button as you plug it in.

I am mad at my Clip as it did the same thing.

Screen shot here:
Sansa clip not recognized.

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The drivers and all software is available from Sandisk's website.

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Get the software from Sandisk's website.

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http://www.sandisk.com/sansa/#/support-0/

Get the installation software, load it, then retry using the Sansa.
If you are running Vista, you may need the software update from the aforesaid website.

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Sandisk website will have it, and will have the vista compatible software:
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

here is the link for the sansa updater.

Ok...here is something you might want to do....I know you already formatted your device a zillion times already but please do it one more time using the Format option under Settings menu in your device....then restart your computer....then plug in your computer again after restarting to see if it recognizes now.....if not...here is one thing you could do....go to this link

http://www.nirsoft.net/utils/usb_devices_view.html

download the USBDeView software and see if the registry has the player in there....select it and delete it and then plug in your PC again to see if it will re-register the device and works...hope this will help.

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In that case, I'd suggest you to check whether do you have latest version of USB 2.0 installed in your computer or not. Also you can try by connecting the device in different USB port.If still the same, please go ahead and update the latest MTP drivers.

Steps needs to be followed up to update MTP drivers :

1. With the Sansa connected to your computer, open the Safely Remove Hardware icon in the system tray.
2. Select the USB Mass Storage Device.
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7. Select Install the Software Automatically, then click Next.
8. This should update the MTP Device driver. You may be prompted to restart the computer.

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