Sylvia not heating at all

Apr 04, 2008

- neither site listed any parts for the rancilio; other response said the cost of parts would exceed cost of new machine (that would be over $500?????

Apr 04, 2008

- on troubleshooting page there is a person who asked about replacing thermostat; we found on another site (which you did not recommend for parts -- you recommended Sears which doesn't carry)a thermostat for the silvia costs $14.95. Why do you say it would cost more to replace the machine than to replace the thermostat? Is there something else wrong besides the thermostat? Thanks

Apr 04, 2008

- what other things?

Apr 04, 2008

- I ended up calling a rancilio repair company who said they thought it was probably the safety thermostat and recommended that I also replace the other 2 thermostats since the machine is 5 years old -- cost for all parts which are easily done at home was $50 with shipping. I told them your comment that I scrap the machine because it would cost over $500 -- they said that the worst case scenario would be the heating element. If the thermostats don't do it then I could send them the machine and they would give me an estimate -- if they had to replace the heating element it would cost about $125 plus shipping. I am going with their advice and must say I was disappointed with yours --just a note--there is no "whole board" in an espresso machine: I grant you must know lots about computers, but not about espresso machines. I would like to hold you to your guarantee and have my $10 refund.