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Thanks, I'll call my old ISP!

What do I check to make sure the network connect is disabled? How do I test the modem?

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  • fourltrwrd Apr 08, 2008

    I ended up having a pc repair man try two other modems and he kept getting a plug and play error - not one of three modems ever dialed out. He's trying some other trouble shooting procedures, but thinks it's a motherboard problem. thanks for all your help

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Your ISP's proprietary software should detect whether your modem is getting dial tone or not, so that's how I would check the modem. Another way to test the modems connectivity would be to connect an active phone line to the in port and a landline phone to the out port and see if the phone gets dial tone?

I don't think you need to worry about disabling your network connections as there should be no conflict especially since you have no network cable attached (your ethernet/networking card will sense a connection or not).

Keep me posted.

Posted on Apr 05, 2008

  • Frank  Fernandez
    Frank Fernandez Apr 09, 2008

    You're Welcome, good luck, and Thanks for the rating.

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you might have put in the wrong password or user id check to make sure you have put these in correctly first make sure the caps lock is on/off what ever applies to your user and password id that you provided to your ISP
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click start control panel administrive tools computer management device manager scroll down network adapters + expand Ethernet driver you might see a yellow question mark? This means you need to update the driver right click you will have options to update driver disable uninstall or select properties general you will have the options to troubleshoot or to update driver rollback or uninstall
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make sure your modem/routers settings are correct ie:password user name,firewall settings to allow your internet to connect also test the lead/s whether usb or ethernet you might check your modem first to make sure that you are getting a connection
click start control panel administrive tools computer management device manager scroll down network adapters + expand Ethernet driver you might see a yellow question mark? This means you need to update the driver right click you will have options to update driver disable uninstall or select properties general you will have the options to troubleshoot or to update driver rollback or uninstall
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click start control panel administrive tools computer management device manager scroll down network adapters + expand Ethernet driver you might see a yellow question mark? This means you need to update the driver right click you will have options to update driver disable uninstall or select properties general you will have the options to troubleshoot or to update driver rollback or uninstall
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you might have put in the wrong password or user id check to make sure you have put these in correctly first make sure the caps lock is on/off what ever applies to your user and password id that you provided to your ISP
also
make sure your modem/routers settings are correct ie:password user name,firewall settings to allow your internet to connect also test the lead/s whether usb or ethernet you might check your modem first to make sure that you are getting a connection
click start control panel administrive tools computer management device manager scroll down network adapters + expand Ethernet driver right click you will have options to update driver disable uninstall or select properties general you will have the options to troubleshoot or to update driver rollback or uninstall
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also
make sure your modem/routers settings are correct ie:password user name,firewall settings to allow your internet to connect also test the lead/s whether usb or ethernet you might check your modem first to make sure that you are getting a connection
click start control panel administrive tools computer management device manager scroll down network adapters + expand Ethernet driver right click you will have options to update driver disable uninstall or select properties general you will have the options to troubleshoot or to update driver rollback or uninstall
a yellow? question mark means you need to install/update driver right click to install driver
last resort ring your ISP internet sevice provider get them to check your modem for internet access online
hope this helps

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a yellow? question mark means you need to install/update driver right click to install driver
also you might check
make sure your modem/routers settings are correct ie:password user name,firewall settings to allow your internet to connect also test the lead/s whether usb or ethernet you might check your modem first to make sure that you are getting a connection
last resort ring your ISP internet sevice provider get them to check your modem for internet access online
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vedhick...

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