Question about Xerox One Touch 2400 Flatbed Scanner

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C pen 20

Just purchased c pen 20. 1st day it worked great. next day when trying to scan, button on pen works & light on pen works, but it won't scan. it give me message from windows "cpenocr module has stopped working & will close program". windows offers no solutions after closing. am using cpen20v1_31 software downloaded from cpen.com. i tried uninstalling and reinstalling, even tried window washer & reinstalling. it still won't scan. any suggestions for solutions?? thanx!

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  • wabo Jun 12, 2008

    I am having the same problem. Just installed version 1.31 and it is not working anymore, but does with 1.20 or w/e the previous one was that came on the cd. Anyone fixed this?

  • iso5 Jun 26, 2008

    Same problem here, version 1.32 started to behave the same way after couple of days of installation. It works when I select Swedish as input language (at least English and Finnish crash the module). The program seems to be Swedish, so maybe...



    Well, better ask help from the support:



    http://www.cpen.com/kontaktsupport.php?a...

  • chipuff Aug 22, 2008

    Yes, same as previous person. Worked fine at first, but next time I turned on the computer I get "CPenOCR Module has stopped working" message when I try to scan anything. Reinstalling driver does not help.

  • Anonymous Mar 03, 2009

    Very Much Frustated with the same problem. Would you please be little more descriptive in how to remove something from registry



    Thanks in Advance

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I found a solution before asking help from c-pen support.

1. Uninstall C-Pen software
2. Remove C Technologies entries from registry. They appear in HKEY_CURRENT_USER\Software and HKEY_LOCAL_MACHINE\Software
3. Reinstall C-Pen software (remove the pen from USB before reinstalling)

This worked in my system(Vista 32-bit).

Posted on Jun 27, 2008

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http://it.megocollector.com/?p=946

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