Just purchased c pen 20. 1st day it worked great. next day when trying to scan, button on pen works & light on pen works, but it won't scan. it give me message from windows "cpenocr module has stopped working & will close program". windows offers no solutions after closing. am using cpen20v1_31 software downloaded from cpen.com. i tried uninstalling and reinstalling, even tried window washer & reinstalling. it still won't scan. any suggestions for solutions?? thanx!
I found a solution before asking help from c-pen support.
1. Uninstall C-Pen software
2. Remove C Technologies entries from registry. They appear in HKEY_CURRENT_USER\Software and HKEY_LOCAL_MACHINE\Software 3. Reinstall C-Pen software (remove the pen from USB before reinstalling)
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I fixed one by taking it apart and cleaning the 2 pieces of plastic that cling together with glass cleaner. It actually works better then when we first opened the gift. It is a tedious job but now that I've done it once I can probably fix it again in about 20 min. The hardest part is reattaching the spring mechanism which pulls the screen taught. The parts are kind of small.
Go to the link above and click the download button. its an easy way to download your driver, but the sad news is you have to pay for it for almost $3 . you can pay it by Paypal or using your credit/debit card.