Question about Xerox One Touch 2400 Flatbed Scanner

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C pen 20

Just purchased c pen 20. 1st day it worked great. next day when trying to scan, button on pen works & light on pen works, but it won't scan. it give me message from windows "cpenocr module has stopped working & will close program". windows offers no solutions after closing. am using cpen20v1_31 software downloaded from i tried uninstalling and reinstalling, even tried window washer & reinstalling. it still won't scan. any suggestions for solutions?? thanx!

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  • wabo Jun 12, 2008

    I am having the same problem. Just installed version 1.31 and it is not working anymore, but does with 1.20 or w/e the previous one was that came on the cd. Anyone fixed this?

  • iso5 Jun 26, 2008

    Same problem here, version 1.32 started to behave the same way after couple of days of installation. It works when I select Swedish as input language (at least English and Finnish crash the module). The program seems to be Swedish, so maybe...

    Well, better ask help from the support:

  • chipuff Aug 22, 2008

    Yes, same as previous person. Worked fine at first, but next time I turned on the computer I get "CPenOCR Module has stopped working" message when I try to scan anything. Reinstalling driver does not help.

  • Anonymous Mar 03, 2009

    Very Much Frustated with the same problem. Would you please be little more descriptive in how to remove something from registry

    Thanks in Advance


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I found a solution before asking help from c-pen support.

1. Uninstall C-Pen software
2. Remove C Technologies entries from registry. They appear in HKEY_CURRENT_USER\Software and HKEY_LOCAL_MACHINE\Software
3. Reinstall C-Pen software (remove the pen from USB before reinstalling)

This worked in my system(Vista 32-bit).

Posted on Jun 27, 2008

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Check all the settings. Press the DP button and select high resolution. Press the C/BW button and select Color is you are scanning pictures. Clean the lens using a soft cloth and start scanning again. Re-install the software disk that came with it.

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4 Answers

I have installed scanner and disc but cannot find how to use it.I found the test box and that works but now how do I scan?thanks

Canon and other Scanners have both hardware and software buttons to scan documents and photographs.
Scanning with a computer is done with a destination in mind. So the buttons and the software are associated with destinations.
Typical destinations are File, email, Application, and print.
In a simple scan process for copy or print, the item is placed face down on the scanner, then the print button is pressed on the front of the scanner.
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You will need to setup your preferences in the software so that a photograph is scanned properly and a newspaper article is scanned to come out clear black and white.
Documents are best saved as PDF files and photographs as TIFF files.
The software will have an expert mode where you can change all the settings and a beginner mode where you let the software decide.
Canon has a great document for your scanner. If it is not on the disk, here is the link. It is called CanoScan 4200F Scanning Guide. I think it will help you to use the scanner for any task.

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1 Answer

I have a brand new HP deskjet F4480. It will copy but will not scan. I get an "unknown error" message when I try to scan. Any ideas?

hi lindakharkov
Do you have an icon on the task bar for HP.
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Right click on the solution Centre and find the Scan button and scan.

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If there was a particular application you were trying to use and you are still having issues with it, please give those details.

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