->Clear any loose paper from the paper tray. This will help you
locate the jam. You will find it either in front, near the paper tray,
or in the rear.
->To clear a paper jam near the paper tray, grip the paper and pull
it firmly but gently from the printer. If you find a stack of papers
jammed, grab from the middle of the stack and pull.
->For a rear jam, remove the back of the printer. When you find a free edge on the paper, grip it firmly and pull it out.
->Replace the back cover. Press the "Resume" button or turn off the
printer, and then turn it back on. Your settings should reset.
->Try printing another document
If you need any technical help on printer then you can reach at
http://www.vtechsquad.com/
it turns out there was a pile of paper stuck, i just didn't know at that time. thanks for the help. riteflyer
I try to print, I get a "out of paper" message when there is plenty of paper. I recycle the paper tray, but get the same message. I try a reboot, but no change. I tried to re install the disk for the HP Deskjet 642C/648C printer software, but get a message "Driver not compatable with Win 2000". I am using Win XP with upgrade #3 installed
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