I need an excel formula to get the average handle time for emails that are being answered.
it will then be 450 minutes / # of emails answered : this is on a daily basis
i need a formula for the daily, weekly and monthly.
please help me. excel sheet i'm creating is becoming a real mess now.
i will really appreciate your help.
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Re: average handle time
I have created a spreadsheet for you to a) use and b) to learn from.
It is an Automated spreadsheet (as they should be) which calculates the number of minutes in a working week or month and calculates the average time per email giving Daily, Weekly and Monthly Outputs. It takes into account Public Holidays (or for time off). You can use the Output to create Graphs etc to visually display the Output.
It also allows you to calculate a Part Month average.
I have displayed it as it was CONSTRUCTED and as it would be USED.
The As Used worksheet is Protected and the only Inputs that can be done are in the Green Boxes (also the Saturday and Sunday boxes but you will need to Unhide the Validation List to include these and then to add 2 more columns titled Is Saturday? and Is Sunday? with the appropriate If Statement.
To unprotect the sheet go to Tools - Protection - Unprotect. There is no password so leave this blank.
All the workings are still there, the columns are just Hidden. To Unhide them, highlight the columns to the left and right of the hidden columns, click on Format - Columns - Unhide. To hide them again, highlight the columns that you want hidden, click on Format - Columns - Hide.
The LOGIC used (as in Functions) may seem complex but if you read the Descriptions in the first row you should be able to work out what and why it was done that way. Click on a cell to see what Function was used where.
You said that your spreadsheet was becoming a real mess, well I have created a monster for you (but not a mess).
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Formulas are used to specify calculations based on values in designated cells. Excel supports basic calculations as well as statistical, trigonometric and other specialized functions.
Formulas used in Excel must follow a certain syntax.
All formulas begin with an equals sign (=).
Some formulas use operands such as +,-, *,/ for addition, subtraction, multiplication or division. For example, the formula =A1+A2+A3 would add the contents of cells A1, A2 and A3.
Other formulas refer to different functions such as SUM, AVERAGE and others. For example, the formula =SUM(A1:A3) would add the contents for the range A1 through A3.
Formulas can be combined with operands. For example, the formula =10*SUM(A1:A3) would add the contents cells A1 through A3 and multiply them by 10.
Functions can be nested within each other. For example, the formula =SQRT(10*SUM(A1:A3)) would take the square root of ten times the sum of cells A1 through A3. When functions are nested, it is important that the number of left parentheses match the number of right parentheses.
Ok - if your question is "What is Excel" - then the answer is that it is a spreadsheet program that allows you the ability to compute data (usually numbers) for example, pulling together a list of hours worked by employees and adding them up automatically. It also can be used to develop sophisticated computational models and I have used it to develop professional services proposal sizing tools using formulas and functions ... which is a good segwey into my other answer.
If your question is "what is a function or formula in Excel" - then the answer is a function or formula in Excel is a collection of mathematical, text, statistical, etc. preprogrammed tools that allows you to manipulate the data you have in your spreadsheet e.g. a SUM() function that adds a series of numbers, and AVERAGE() funtion that computes the average of a series of numbers, etc.
Brenda, Your problem is not so much the formula but the cells that contain the hours for each call. Since they contain the text “hrs” (for example “2.25hrs”) this turns the whole cell to text, not numeric, which will always add up to zero in Excel. So do two things: -Change the cells in column H (Time Spent) to numeric (2.25 instead of 2.25hrs) – you might want to change the column header to Time Spent In Hrs just to b clear -Use this formula =SUMIF(E8:E26, 1, H8:H26) For the formula change the middle number to correspond to the operator ID – for example for operator 2 change the formula to =SUMIF(E8:E26, 2, H8:H26) This should do it.
Hi, here is the solution
1. Select column you want to put times.
2. Right click and select format.
3. go to Number tab and select custom
4. from custom list select h:mm:ss
type the times in this format and apply average formula e.gl =AVERAGE(A1:A2:A3)
Hi Aviks, Normal average works well for linear distribution, but here is non-linear distribution of work. So here is the formula that has been taken from project management concepts. Please try for different values of x and y