Question about DISH Network DVR-625 DTV Receiver / 100-Hours Video Recorder
I am experiencing an intermittent problem where the video stream freezes on the screen for two to three seconds, while the audio stream continues without interruption. After a short pause, the video stream "catches up" with the audio and the programming continues as if nothing ever happened.
I have only seen this on Set #1, it does not appear to be happening on Set #2.
My original receiver has been replaced, however the problem still exists. According to Dish Network technical support, this is apparently a "software issue" that they are aware of but do not yet have a solution for.
BEEN DEALING WITH THIS FOR A YEAR KEEP GETTING THE RUN AROUND!!!!!!!!!!
Posted on May 29, 2008
They say software issue when they don't have a clue. if you don't have a service plan with dish, get one and have them send out a technician to fix your problem. they'll have to fix it. it may be a bad cable or fitting coming from the dish. p.s. you can always cancel the service plan, after a nominal amount of time, after they fix it
Posted on Apr 30, 2008
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Dec 17, 2014 | TV Receivers & DVRs
Hello my name is Mike Houston with the DISH Network customer service department. I want to apologize for the issue you have been experiencing and offer my support to help. It seems like there is a possible grounding issue with your satellite which could cause the hard rive to become corrupted and have the issues you have explained. It is very uncommon for multiple receivers to have the same problem without something else causing it.
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