Question about DISH Network DVR-625 DTV Receiver / 100-Hours Video Recorder

2 Answers

Video Stream Pauses, Audio Stream Continues

I am experiencing an intermittent problem where the video stream freezes on the screen for two to three seconds, while the audio stream continues without interruption. After a short pause, the video stream "catches up" with the audio and the programming continues as if nothing ever happened.

I have only seen this on Set #1, it does not appear to be happening on Set #2.

My original receiver has been replaced, however the problem still exists. According to Dish Network technical support, this is apparently a "software issue" that they are aware of but do not yet have a solution for.

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  • gtcguy May 25, 2008

    Dish 622 dvr skips both sound and video. Tried erasing recordings and still happens with 20 hrs of HD space clear. Tried turning off power to reboot, seems better and then starts again. Recording from antenae input seems to be worse. Extreme pixelating even at 95+ signal strength. Could be a second problem not related to above. This is all on HD channel. don't watch much from the second channel.

  • de1565 Nov 14, 2008

    I have the 625dvr. It freeze frames. The audio continues but the video freezes for just a second. This happens on TV1 and TV2. I upgraded to the DVR-625 in September of 2008,now it is November 13th. I am on my 4th DVR-625 and am still having a problem. Tech support says it is a known issue and there is nothing that can be done to fix it.I went through the unplug the unit for 1 minute and restore it and all the other fixs they suggested with no fix in sight. This is hopeless. To many calls,to much time spent on the phone with dish. They even sent a Tech and he reconnected all the fittings in an attempt to fix this issue. It still is not working correctly.


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Posted on May 29, 2008

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  • 78 Answers

They say software issue when they don't have a clue. if you don't have a service plan with dish, get one and have them send out a technician to fix your problem. they'll have to fix it. it may be a bad cable or fitting coming from the dish. p.s. you can always cancel the service plan, after a nominal amount of time, after they fix it

Posted on Apr 30, 2008

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