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Pixma mx700 fax will not work when hooked up to answering machine

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Check for dial tone on your fax,and check to see if your fax telephone line is plugged into the "L" and not telephone. the L or line is the correct way. alsois it when you are trying to send or recieve.

Thank You,

Mikey

Posted on Apr 05, 2008

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My SF5100P will not receive faxes when hooked up to answering machine. It is set up to "ans/fax" but I must turn off ans machine to receive.


The answering machine MUST be programmed to allow probably at least six rings for the FAX to grab the line, otherwise the answering machine will grab the line first. Answering machines and FAXes don't like eachother...

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How to continue using device as answering machine but route fax to new HP all in one


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This option should be somewhere within the menu of the HP

Let me know if you can't find it

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Can I use as phone/answering machine and fax


no, this machine does not have a message center. the only way is to hook an actual answering machine up to the "ext" jack on your fax. set fax to answer on 1-2 rings, and set your answering machine to answer on at least 4 rings, and set your fax receive mode to "tad" which means telephone answering device.

razors

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Weboughta 1040 fax machine. our phone system is bell canada. the answering system and call waiting will not work when fax is hooked up


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1 Answer

Machine does not answer phone


Some things to check-

I know you said it wasn't unplugged but check the phone line is plugged into the line socket. I don't know how many times I had people who people unknown to them (children, cleaners) have knocked out the line cord and plugged it back in the wrong socket.

Hit the on-hook or hook button and check for dial tone. This will check if the line is still working.

Also the fax will have a mode button. If it has been bumped while moving it could be on manual mode (the machine will not automatically pick up)

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Hooking up a fax machine on home telephone line


Well... the problem is that you are running two machines on one line. ONE of them has to take predominance. Both machines should have settings for "number of rings to answer at". It sounds like you currently have the fax set to less than the answering machine, so the fax picks up after two rings, while your answering machine might be set to more, which it never gets to, because the fax answered the call already(It doesn't matter if you answer the phone, or the fax picks up, once the line is open, the answering machine is taken out of the equation). Even if you set the answering machine to answer first, you're then taking the fax service out of the loop. I'm not sure how you're going to juggle that, since both types of machines each need control over the line to work properly. That's why we (business machine folk) always recommend a dedicated line for fax service.

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