Error 391: paper jam (by 2 users)
posted by kcos70 on Apr 04, 2008
I went to this link that offered how to unjam printer but can't find paper anywhere. http://www.c5200.co.uk/index.asp?menumode=2&content=30005000jam
It tells me to open front cover, but I don't see anything. Is there anywhere else to check or a way to reset? Thanks
It tells me to open front cover, but I don't see anything. Is there anywhere else to check or a way to reset? Thanks
Comment by kcos70, posted on Apr 08, 2008
Thank you for the response. I will try that. Oddly enough, it started running again but I'll try cleaning those rollers for extra measures. Thanks again!
1 Other User Has The Same Problem
Comment by Sedu, posted on Apr 15, 2008
It tells me to open front cover, but I don't see anything. Is there anywhere else to check
Best Solution
posted on Apr 07, 2008
MasterSee below for Error 391:
CLEANING THE FEED ROLLER AND THE PAD
Clean the feed roller and the pad when [391: Paper Jam] appears frequently.
(1) Remove the paper cassette.
(2) Clean the feed rollers (large and small) with tightly wrung wet cloth or an LED lens cleaner.
Note! An LED lens cleaner is enclosed in an optional replacement toner cartridge.
Feed roller (large)
Feed roller (small)
(3) Clean the pad on the paper cassette with tightly wrung wet cloth or an LED lens cleaner.
Note! • If [392: Paper Jam] appears frequently, clean the second tray (option) in the same way.
• If [390: Check MP Tray] appears frequently, clean the feed roller of the multi-purpose
tray in the same way.
Pad
CLEANING THE FEED ROLLER AND THE PAD
Clean the feed roller and the pad when [391: Paper Jam] appears frequently.
(1) Remove the paper cassette.
(2) Clean the feed rollers (large and small) with tightly wrung wet cloth or an LED lens cleaner.
Note! An LED lens cleaner is enclosed in an optional replacement toner cartridge.
Feed roller (large)
Feed roller (small)
(3) Clean the pad on the paper cassette with tightly wrung wet cloth or an LED lens cleaner.
Note! • If [392: Paper Jam] appears frequently, clean the second tray (option) in the same way.
• If [390: Check MP Tray] appears frequently, clean the feed roller of the multi-purpose
tray in the same way.
Pad
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