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Sounds as if the software driver is not correct. I'm sure you downloades the software from HP and when asked for which operating system you checked the Windows 8 option. Being a New OS the driver might be an issue. Look on the HP Officejet 7410 website and look for a troubleshooting/support section.
Go to this address click here .
Select from the drop-down menu your operating system (windows 7,xp ,vista)
and click next.Click on Driver installation Software-->HP Officejet and Photosmart Basic Software and Driver-->Press Download button to download the desired driver--> Save it somewhere where you will remember after download --> After successfully downloading the driver --> open the downloaded file .--> Follow the on-screen instructions --> When it's successfully installed , please restart your computer .
You need to install the printer driver on your system to be use the printer to scan. Locate the CD that came with the printer lunch the CD and follow the instruction to install the scanner driver. If you can not locate CD, you can download the driver from HP website and run the downloaded driver.
Yes, but my computer hasn't been able to download it, maybe you can...? I've been talking with 4 different people from hp and they give me different links but they go to the same problem for me. If you got your computer less then a year ago its still under warranty and they will send you a new CD for downloading, you need one for the printer and one for the scanner. If not they want another $30.00 for the CD's. ftp://ftp.hp.com/pub/softlib/software8/COL18476/mp-47754-1/AIO_CDB_Full_Network_enu.exe
Let me know if you are able to download the link ok. That way I know maybe its my computer. I just got this last month and can't find my CD to get my printer or scanner installed.