Question about HP Photosmart C7180 All-In-One InkJet Printer

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HP photosmart c7180 scanner failure

My hp printer is not allowing me to scan copy and fax it is saying scanner failure i contacted hp about this and thay refused to replace it unless i pay 269.00 for a replacement because it was a week out of warranty please help

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  • Anonymous Apr 05, 2008

    Same problem - although I am still under (extended) warranty - I have not yet called for support.

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Hi,
you can run a reset on the printer and clear the scanner failure yourself. You can find the instructions at: http://www.inkbank.com.au/webcontent21.htm
good luck...
L.C.

Posted on Jun 13, 2008

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Hi my HP photosmart C7180 say unable to scan, copy or send a fax.

Thanks...

Posted on May 24, 2011

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Posted on Jan 02, 2017

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1 Answer

I can not scan from my HP Photosmart C7180 All in one. Mac OSX 10.6.8 I can copy, print but not scan.


Launch the OSX system preferences, click on the Print & Scan Icon located in the Hardware row, select your printer in the left hand column, click the Scan button above the right hand box, click on the Open Scanner button, a new window will open, click on the scan button in the upper right hand corner of that new window, set your document on the flat glass panel of your multi function printer/scanner, and click the scan button located in the lower right hand corner of the window, once scanning is complete, your document image should appear in a new window and save the image from there.

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I can't get my HP potosmart C6180 ALL IN ONE PRINTER TO SCAN/COPY OR FAX WITHOUT GETTING A SCANNER FAILURE MESSAGE SAYING UNABLE TO SCAN,COPY OR SEND A FAX


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1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
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You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

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Error msg says scanner failure.


ensure the printer was correctly enstalled, check all connections ensure a tight fit. if it is connected to a network make sure the network cable is plugged in and blinking green

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1 Answer

HP Photosmart C7180 won't print!! I had an IT person come to my home earlier today, and it was printing when she left. Not 20 minutes after she left, it wouldn't print for me!!! This is the second time...


It would seem that your default 'printer' is set to fax and not print.
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your printer is dead and is uneconomical to repair. sorry

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HP Photosmart C7180 not scanning


I had this very same problem yesterday & solved it, after about 4 hours, with a clean install!!
Check my "solution" post at another question where I explained it in detail.
Jack

Dec 29, 2008 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

HP C7180 All-In-One (Fax)


Does it say Scanner Failure...?

If then try these steps mentioned bellow:

Remove all the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is above the place wher we install ink cartridges it is a metal part which moves in a metal bar) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector.
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Then if it prompts the ink cartridges insert ink cartidges
Now try printing a test page or make a copy

If it still makes a loud noise and the message comes up as scanner failure, then either the scanner or the scanner machanisum is bad, you may have to replace the unit

Good Luck

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1 Answer

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HP Photosmart C7180 All-In-One


Hi try coping a document from the machine and see if the copy comes out with these lines. If it does then the machine scanner unit is faulty and will need replacing. If not then the likely thing is that the printer device drivers are incorrect or faulty. reinstall the drivers or download a up to date driver from hp.com for the other printing darker try changing the graphic processor mode in the driver. Goto printers and faxes right hand click on the printer icon and select properties.

Once in properties select the advanced tab at the top of the windows within this tab at the bottom select print processor. Once in there choose another graphic mode OK close and test if no improvement select a different one and so on until improvement is achieved. if no improvement then reinstall the drivers if you haven't already.

Hope this helps
Thanks J

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