Question about HP Photosmart C6180 All-In-One InkJet Printer

4 Answers

Error message I have this unit for one year. Started to really use the unit in late November. Changed black, cyan magneta and yellow cartridges in the last four weeks. I got an error message ink system failure error message 0xc18A0107. I spoke to HP tech support online and they said cannot be repaired. They mentioned a hardware failure and advise to purchase another "upgrade" unit and sending them my unit. Can you tell me what part is bad?

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  • 12 more comments 
  • fixmama Apr 04, 2008

    not working. As soon as I press the on button the error is on.

  • fixmama Apr 04, 2008

    Yes I will like to obtain more assistance. On power up the printergo through a setup routine when I first got the printer. Now I observed it is giving more clicks than before and the error message on immediately. I spoke with HP but they are not helping they said it is a hardware issue but would not say specifics. The error code is indicated.

  • fixmama Apr 04, 2008

    does not work

  • fixmama Apr 04, 2008

    cartridges installed properly

  • fixmama Apr 04, 2008

    there must a way to repair it.

  • fixmama Apr 05, 2008

    i can try this out.

  • fixmama Apr 05, 2008

    not working

  • fixmama Apr 05, 2008

    does not work

  • fixmama Apr 07, 2008

    dod not work

  • fixmama Apr 07, 2008

    it is practically new

  • fixmama Apr 10, 2008

    it does not reset

  • fixmama Apr 11, 2008

    I could have done so without paying for fixya comments. I thought that you may have gone through this type of issue and would be able to help. Are these hardware problems inherited with HP printers that you know of?

  • fixmama Apr 16, 2008

    on the c6180 there are seaparate black and color buttons for the copy and scan sections. You are saying to press all these at the same time. I have tried all these combinations, not working. Is it in the pump section that is bad? I have the 4 sides of the printer case apart. I can see the 6 tubes going from pump to printer head. I beleive this is really a bad design for the ink to travel in these tubes. Does the pump have to be primed like a water pump?

  • Anonymous Dec 25, 2008

    Power goes out and will not come back on.

    Tried different buttons and no go


    Power cord light is on but no go




4 Answers

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An 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The all-in-one cannot copy, receive faxes, or print. Solution

  1. Press the On button to turn the all-in-one off.
  2. Unplug the power cord from the back of the all-in-one.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the all-in-one.
  6. Press the On button to turn the all-in-one on.
  7. Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved. If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the all-in-one. Hope it could help....!

Posted on Apr 04, 2008

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  • Patrick St-Jean
    Patrick St-Jean Apr 04, 2008

    Is your carriage move freely....if not, maybe put a little bit of oil on it and try it again....

  • Patrick St-Jean
    Patrick St-Jean Apr 04, 2008

    The last thing that i'd could tell you is to try by puting hot water, but be very carefull to not put water on your contact, into the buse of the service station...Maybe there's dry ink in your rubber tube....

  • Patrick St-Jean
    Patrick St-Jean Apr 05, 2008

    Maybe you should bring it to a service tech for....You may need a good clean up....


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Amigo, só para ajudar a divulgar aos usuários de Bulk. Se o código de erro 0xc18xxxxx ou 0xc19xxxxx do sistema de tinta da impressora HP Photosmart C6180 for exibido no painel dianteiro, faça o resete da seguinte forma:

1- aperte a tecla com sinal # (jogo da velha) e o número 9. Segure as 2 (# + 9) apertadas ao mesmo tempo.

2- desplugue a impressora da energia,

3- ligue (com as teclas ainda apertadas) e espere uns 15 segundos até a impressora desligar.

4- Aí é tudo normal, liga novamente ela pede as configurações iniciais, configuração da linguagem, faz a limpeza e OK!

A tinta preta original da impressora C6180 é pigmentada e as demais corantes. Contudo para o bulk-ink é melhor utilizar só tintas corantes que possuem melhor fluidez, evitando entupimentos e problemas. RESOLVI O PROBLEMA DO MEU BULK-INK SUBSTITUINDO A TINTA PIGMENTADA - QUE VEIO COM O BULK - POR TINTA TIPO CORANTE.

Posted on Feb 01, 2009

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This is an ink system error

Posted on Apr 04, 2008

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 04, 2008

    You cant actually troubleshoot the issue, its a hardware issue already and chances are it will cost you as much as buying a new one if you are going to have it repaired


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Your manual is available here.

Posted on Apr 04, 2008

  • 3 more comments 
  • Matt Jurach
    Matt Jurach Apr 04, 2008

    Oops forgot the link!

    Let me research that error some more.

  • Matt Jurach
    Matt Jurach Apr 04, 2008

    OK, what you need to do is manually reset your printer:

    Hold down the OK, Cancel, Black, and Color
    buttons all at the same time and turn the printer off. Keep holding the
    buttons down until the printer shuts off completely, then turn the printer back on. You
    will have to turn the printer off twice and then it will recalibrate.
    Make sure you have ink cartridges in the printer so that it can reset.

    Good Luck!

  • Matt Jurach
    Matt Jurach Apr 04, 2008

    Sorry, it looks like the C6180 might not have a "color" or "black" button like other HP all-in-one printers. In that case, just hold the "OK" and "Cancel" buttons in the above instructions.

  • Matt Jurach
    Matt Jurach Apr 04, 2008

    Turn the printer on and wait for it to settle down and display the error. Hold down the "OK" , "Cancel"
    , "Black," and "Color" buttons all at the same time and turn the printer off. Keep holding the
    buttons down until the printer shuts off completely, then turn the printer back on. You
    will have to turn the printer off twice and then it will recalibrate.
    Make sure you have ink cartridges in the printer so that it can reset.

  • Matt Jurach
    Matt Jurach Apr 11, 2008

    Yes, this problem is inherent to HP All-In-One printers across several product lines.

    Here's some other users with the same problem.

    Here's a lot more.

    The reset key sequence I posted here is the only solution that seems to solve this error with any sort of regularity. HP does not acknowledge this problem as being user-serviceable, as you can see by all of these other frustrated users who were told the same thing as you: "Send your unit in for repair."


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