- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Looks like the software just hanged-up on you. Try to reset the Ipod by following the procedures below.
Turn the Hold switch on, then back to off.
Press and hold the Menu and Select buttons for 10 seconds (until the Apple logo appears). You may need to repeat the reset several times. If the reset doesn't help, then put the iPod into forced disk mode.
2nd option (Disk Mode):
Plug the iPod into a high-powered USB port, let it sit for 2 hours, then disconnect it. If you have a wall charger, plug in the iPod, then follow these steps while it is still plugged in.
Turn the Hold switch on, then back to off.
Press and hold the Menu and Select buttons until the Apple logo appears Immediately switch your figures to press and hold the Select and the Play/Pause buttons until "Disk Mode" appears at the top.
For a lot of people, this solves the problem. Connect the iPod to the computer and (assuming it shows up) reset the iPod again to get it out of Disk Mode. If at this point you still have the white screen, restore the iPod using the restore function in iTunes under the Summary tab (this will erase everything on the iPod and put it at factory settings).
Note: Do not disconnect or eject the iPod until the store is totally done. After you think it's done, wait another five minutes.
Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If for any reason this does not resolve your disc mode/frozen iPod issue please do let me know and remember to rate :)
I would force the iPod into disc mode before attempting to connect the iPod to restore it. Below is a step by step on forcing an iPod into disc mode just in case you need the information :)
Putting ipod into disc mode
Toggle the Hold switch on and off.
(Set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect"
If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.
If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
Hi, Whatever you do, do not disconnect it when it is like that. Do a reset (hold the menu and play buttons until the screen goes black and then quickly disconnect it from the computer.
what you do now depends on what the iPod does after you disconnect if from the computer. If the screen comes on, then you are OK. If it comes back to the do not disconnect screen, do a reset again, and this time when the screen goes black, quickly hold down the play/pause key and the middle key. Hold them until you see a check mark and the words, 'disk mode'. Connect it to your computer while it is like this and restore it. Hope that helps.
"OK to Disocnnect" message is normal; not being able to turn on or off while it is connected to computer is normal. If these problems are happening AFTER you have disconnected the iPod from the computer, then it is a problem - you will simply have to reset your player - the reset method for your particular iPod is in your user's manual - you can get this manual from Apple's website if you have misplaced it.