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If you can, perform a master reset on the phone. If the keypad restarts before you are able to get through enough menu's to do that, the phone will need to be replaced. If it's still under warranty (1year usually) this is considered a warranty covered replacement unless it's gotten wet or has any cracked plastic parts.
Hopefully this will work for you. Go to your cell phone provider and ask them for a 3G Sim card. To my knowledge all V3XX are 3G. I discovered that my service provider had 3G SIM cards after I purchased my husband a v3xx and he had problems with his service. I was told by the service technician when I called for help to try the 3G and it made the difference for my husbands v3XX. I am not certain this will fix your issues but it is always best to use an item t hat has been made special for that phone type... Meaning 3G.... I hope it works. I don't know if it will cost you anything or not. In my state they do not charge for SIM cards. But I have heard that some other states charge around $20 for a SIM card.
Check with whomever sold it to you or check with your service provider. If under 1 year, they may replace the phone. The little button is actually a little cap that covers the external antenna port.
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