a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
working 3 weeks ago. well, something must have changed in your network since then, check smtp server with your mail provider if it is scan to email. if it is scan to the file, check firewall, ip addresses, destination folder, login and passowrd to the destination pc.
The Machine must be connected to a network.Download Network Scangear software driver from the Canon webside,install it on your destop.After installation open the Scangear tool and select the discover button.The scangear will search for the machine on the network.As soon as it has discover the machine the ip address will show in the tool.Select the Machine and close the scangear tool.Select the scan button and set it to online.
Now you can scan in to a program like word or exel by Insert a picture from scanner.
i know that "Mailbox" on Canon copiers is used just for storage personal scans and modify.
You can try to send an email to canon address, see what happened. For your question, i don't know it is possible. In this case Canon copier should be an email server.
Unfortunately the IR2200 cannot scan to email etc. It can only do pull scanning using the Canon Network Scangear Tool (google it and download from Canon website and read the manual).
The IR2200i however can scan to email using Universal Send.
Unfortunately, you can't do it remotely. You have to do it at the machine. Just hit the "additional functions" button, go into "communication settings", then "TX settings" on the left, then "edit standard send settings". This is where you would set your default resolution and file type.
Download the network scangear from the canon web site.
Install the scangear on all the computers you want to scan to.
On the scangear tool there is a discover icon,click that icon and wait till the ir 5000 is picked up by the network.Select the machine in the scangear tool.Now you will be able to scan to mirosoft word and exel like you normally do with a scanner.
If the scangear tool was unable to discover the machine,the network settings of the IR must be checked.
Hope this help.
Yes, the type of scanning mentioned by the previous answer is called 'pull scanning' and you will have limited functionality. You have to load the document on the copier, turn on the scanner (nobody can use the machine now) return to your desk which I hope is not far from the copier because the doc stays there until you 'insert picture from scanner' then the machine scans the document and you run back to the copier to get it before someone throws it in the trash! It's a free system but limited. To have a fully functioning 'push scanner' where you send a doc as you stand at the copier to either a file on your computer, server or an email address you would need a universal send kit installed. If your machine has one you'l see the option tab called 'SEND' along the top of your screen. If you have this you're in luck. All you need is to enter the necessary network and email settings which can be done by any half decent network administrator vis the 'system settings' area from the addtional functions screen (accessed by pressing the head key with a star in it). Once this is set up merely select the 'SEND' tab and insert your document. In the top right hand corner will be a drop down menu reading either 'FILE' 'EMAIL' or 'FTP' If you want to send it to a shared folder on your network (anywhere) you select the 'FILE' option and then use the drop down menu in the centre of the screen to search the network for your shared folder. Select it and then press ok then the start key - IT'S GONE - IF YOU'RE LUCKY. To send to email you just select the 'EMAIL' option and enter the email address of the recipient and ok then start and you're in business provided that all the network and email settings are correctly entered and permissions for network access is set up. The machine needs a email account registered for it as well. I'm tired now - good luck.
its waiting for the command from the computer. in order to use scan you have to down load the canon scan tool from imagerunner.com / support/ downloads/ office products/ then canon network utilities. look for network scan gear tool ... down load save open run setup then open the program and you can either let it search for a scanner or you can put in the IP adress for the copier. then under your scanning software ( ADOBE PRO) eg. you selesct the scan gear tool as the scanner. to scan a doc you put paper in feeder select scan online then from your computer tell your software to scan good luck
What error code are you getting? Try to scan again and let it fail. Press system monitor, scan, log. Look for jobs with Result of NG. Highlight one and press details. At the top, look for Result: NG (####). It will display an error number there. What is that error number?
751 cannot connect to server 7xx cannot connect ... 8xx could connect, but error... 801 bad user/pw or firewall 802 user/permissions 899 unknown if successful, may be normal
Check additional functions, system settings, network settings, email/ifax settings. Check SMTP server IP and authentication / encryption.
Ignore POP or recieve options as they are for IFAX.