Question about T-Mobile Dash Smartphone

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Nothing happens on my dash

One day the phone froze, so i turned it off and it never came back on. I tried to the hard reboot and I got nothing, what should I do?

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  • 44 Answers

First make sure your phone is fully charged. Then check...
It may be the storage card - if you take the storage card out it will boot up and you can put it back in. - pain in the a## but it may work. Or Try taking the SIM card out, boot it up, turn it off, replace the card, and turn it on again.
Last resort is a hard reboot. If you did a hard reboot and nothing happened then you did not do it successfully. To do a hard reboot.

- with the phone powered off
- press the two soft keys, yes the left and right soft keys which are the two dash keys labeled - -
- while keeping it pressed, press the power button down
- keep the power button pressed down for 1 - 2 seconds and then release the power button while still holding down the two soft keys. Keep holding down the soft keys until a black screen appears and prompts appear
- now release the soft keys and follow prompts
- if you dont see the black screen with the reset option, pull the battery out, reinsert it and repeat the above steps
- when you see the black screen with the reset option, press the Send button to confirm the reset.

Posted on Apr 06, 2008

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My T-Mobile Dash has frozen, now won't even turn on..help?


Something you might want to try is the Hard Reset. Here is a link thst will show you how it's done. Very easy. Good luck.

http://www.repairmycellphone.net/how-to-perform-a-hard-reset-on-a-t-mobile-dash/81/

Jun 22, 2009 | T-Mobile Dash Smartphone

1 Answer

T-Mobile Dash stuck in the start up mode


Unfortunately, the only way to fix this is to do a cold boot on the phone and reset it to the factory default settings. A description on how this works can be found at another answers page. For the sake of saving you some time, I'll repost the answer here.

**beginning of post**

Is it just getting stuck there, or is it doing a reboot loop? If it gets to a certain point and keeps rebooting, and if you have a memory card inserted, try removing the memory card and turning the phone on again. This tends to happen when a program is installed to the memory card instead of the phone, but removing the memory card when turning on the phone will allow it to boot all the way.

If it is getting stuck on that screen, then a hard reboot(cold boot) will need to be done. Hopefully you have synced it with your computer recently, because it will reset everything to factory settings and erase everything else. If you have a memory card, be sure to remove it before doing a hard reboot! I'm not sure if it would erase the memory card or not, but it is best not to take the chance of leaving it in.

***WARNING: This will erase all of your files that are stored to the phone's memory!***

1. Make sure phone is off
2. Hold both softkeys (the 2 buttons below the screen with the dashes) and turn the phone on. Be sure to keep holding the softkeys while the phone is booting.
3 Follow the directions that will appear on the screen to complete a hard reboot. It should ask you to press the Send key to continue or End key to cancel.

**end of post**

Now, keep in mind that when when you are following in the instructions, release the power button immediately after turning the phone on, otherwise you'll have to start the process over again.

May 08, 2009 | T-Mobile Dash Smartphone

1 Answer

Phone shut off


Have you tried removing and replacing the battery pack? Or removing the battery and plugging it in to the charger? If neither works, try holding down the Power button to get it to start back up.

Jan 06, 2009 | T-Mobile Wing™ Smartphone

1 Answer

My phone doesn't want to turn on!


First make sure your phone is fully charged. Then check...
It may be the storage card - if you take the storage card out it will boot up and you can put it back in. - pain in the a## but it may work. Or Try taking the SIM card out, boot it up, turn it off, replace the card, and turn it on again.
Last resort is a hard reboot. If you did a hard reboot and nothing happened then you did not do it successfully. To do a hard reboot.

- with the phone powered off
- press the two soft keys, yes the left and right soft keys which are the two dash keys labeled - -
- while keeping it pressed, press the power button down
- keep the power button pressed down for 1 - 2 seconds and then release the power button while still holding down the two soft keys. Keep holding down the soft keys until a black screen appears and prompts appear
- now release the soft keys and follow prompts
- if you dont see the black screen with the reset option, pull the battery out, reinsert it and repeat the above steps
- when you see the black screen with the reset option, press the Send button to confirm the reset.

Nov 04, 2008 | T-Mobile Dash Smartphone

3 Answers

Windows Mobile 6 Won't Boot


bigsphinx, I too am having the exact same problem on both my phone and my wife's too, about once a month it just locks up then after a soft reset it just gets stuck on the green screen. I called support and they said I just have to do a hard reset, which loses everything :(

So for now I always backup (using PIMBackup) to my SD card for the next time it happens.

May 09, 2008 | T-Mobile Dash Smartphone

2 Answers

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when this happens take the battery off for 15 seconds and put it back. try to do this atleast once a week. cell phones is just like a computer that need to be reboot. let me know if this solved your problem.

Jan 21, 2008 | T-Mobile Dash Smartphone

1 Answer

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Did either of you recently install the update for 755p from Sprint? Soon after I installed it (within a few days) my phone started that as well. I spoke to tech support at Sprint and they were zero help. I went to my local store and explained to the tech person there exactly what was happening and told them I thought the Sprint update caused it. The rep. agreed and they replaced my 775 with a new one as he said it could not be fixed. I think because I told them the problem was caused by the update then they were obligated to fix it (or I least I made them believe that).

Hope that helps.

Nov 29, 2007 | Palm Treo 755p Smartphone

3 Answers

Tmobile dash frozen on WINDOWS(DIRECT TOUCH TECHNOLOGY SCREEN)


do a sw reset....its possible it was damaged when it was dropped in the water, but not likey....

turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it down.....press the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white writing......press the green button....it will get you in your phone but it will erase your info as a result....

Nov 23, 2007 | T-Mobile Dash Smartphone

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