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Won't receive fax calls canon pixma mp830 - Office Equipment & Supplies

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  • Gerald McCammon Nov 13, 2008

    Will not recieve a fax no will it ring in

  • Anonymous Mar 21, 2014

    which button to press

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The normal problem with a fax that will not receive calls it the phone line.
The Line Voltage, or current may be low, or the signal ( DB loss) may be affecting it.
Let me give you an explaination. When you send, you physically connect to the phone line, make the dial tone and whatever is there, it goes out over the line.
When you receive a fax, it is like a remote control, with a remote you need good batteries to generate enough signal to turn on a product.
With a fax, you require an electrical signal, like a remote control to activate the receive capability. Low power, voltage or current. or static, will not allow it to receive, just like a remote with a bad battery will not turn on a product.
Issues can be. The phone cord between the fax and the jack. A bad jack, something on the outside line.
Using a digital phone line, or having another device on the same phone line drawing down the line, or picking up. A credit card machine, answering machine, even another phone can cause issues. If on a shared phone line, disconnect everthing but the fax and have someone send you a test fax. See if that helps.
But more than 90 percent of fax will send , will not receive issues are phone line related.

Posted on Apr 03, 2008

  • menggi Dec 04, 2012

    This is helpful thanks for the info. In my case the fax sometimes receives fax sometimes it doesn't. Usually the same person who can send always gets through those who can't no matter what i do it fails.

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