Question about Xerox DocuColor 12 Color Copier

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Docucolor 12 a error code 10-162 appears and say paper jam on 3 and 4 but is no paper jam any where, what I can do?

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Hi,

Here are few solutions to fix your problem:

1)there may be a very tiny bit of paper stuck somewhere - look very carefully. Also, open all areas and then close them - sometimes a printer has to have that before it resets from a jam. Check your paper to see if it is being grabbed by the rollers. if they are dirty or worn, the paper will not catch and the printer thinks it is jammed. wipe the rollers with a bit of alcohol on a paper towel (barely damp) if that is the case.

2)Check all the sensor flags (little black tabs that move when the paper bumps into them) in the paper path. Make sure they all move freely when you push them and there is not a little bit of paper making it stick in place. There should be virtually no resistance to actuate them. A sensor may have become unseated. If everything looks good there, the next step would be to use a can of dust spray to blow any paper dust out of the photosensors, which are usually near the sensor flags mentioned above.

Goodluck,
Please don't forget to rate the solution

Posted on Apr 03, 2008

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The problem is with fusor, you can check it, if not work you must replace it.
Sergio
see also this site.
http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=14,E=0000000000567450747,K=6140,Sxi=13,UseTemplate=FaultCodeSearch.tem
Sergio

Posted on Apr 03, 2008

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What is the model of this Docucolor?

Posted on Apr 03, 2008

  • Matt Jurach
    Matt Jurach Apr 03, 2008

    A manual for your DocuColor 12 printer is available here.

    Since the fault code begins with "10," the error indicates a problem in the area of the fuser.

    Paper can get balled up in the fuser and cause a jam, even though you can't immediately see the jam.

    Instructions on clearing jams in the fuser area are on page 88 in the above manual.



    Be very careful, as the fuser can get very hot. Let it cool down before attempting to locate a paper jam inside.

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SOURCE: error code 10-162 docucolor 12

I honestly can't find that code in the documentation or I would have sent it to you.

Posted on Apr 05, 2008

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http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=x_main_en,Company={683D76C8-B5C5-416E-9754-DD015FDB4F2E},ts=x_main_en,ques=ref(Country):str(USA),ques=ref(Prod_DC12):str(DC12CP),question=ref(ProdFamily):str(Prod_DC12),varset=Xcntry:USA,varset=Xlang:en_US,varset=prodID:DC12CP,varset=objID:8273,varset=prodName:DocuColor%2012%20Copier/Printer

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