Question about Epson Stylus CX9400 Photo Printer

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Cannot send out faxes

I have an Epson cx9400. Cannot receive faxes.  My answering machine is hooked up to phone downstairs (on 4 rings) and my fax machine is upstairs.I have an Mac OSX. What do I need to do to receive faxes? I also have DSL d-link for my Mac.

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Directly from the wall, phone line should be connected to to Line port at the back of the printer and answering machine should be connected to EXT. port from the back of the printer. Make sure on the fax setting on the printer that you have all the info already ( ur number and stuffs), communication setting on the printer, drd set to all, ecm to off, v.34 to off, rings to answer 6 and dial tone detection to off. and answering machine distinctive ring pattern should be set to 4rings.

And since you are using DSL make sure that line from wall should have a filter then connect it to LINE port at the back of printer...

Posted on Apr 06, 2008

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1 Answer

Able to send faxes but unable to receive.


you need to check how the fax machine is setup for receiving faxes. i recommend you try it first without the answering machine, to see if it works. if it doesnt, then it has to do with the auto answer or the number of rings not set right, if it does work, it could be that you need to set it to check for fax while the answering machine is answering, check the manual under answering faxes.
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Try these settings ::>>

1.) Press Setup
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3.) Select Communication, then press OK

< under communication try these settings >
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check how many rings does it have before it picks up )
set your printers rings to answer about 2 rings higher than these devices.
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Note ::>> If still cannot receive a fax? try to disconnect your voice mail or
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Hi there,

It is your phone answering machine that must pick up in three rings or less.

Therefore 4 is too much. I would not limit number for fax machine itself.

On receipt of fax sometimes seems like it will not work when answering machine picks up in the middle. However, leave it and it will work. Sometimes sender will hear your answering machine and cancel as well. So try to ensure they don't give up at other end as well.

Good Luck!

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Depending on the Auto Answer setting, your HP All-in-One can receive faxes
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after the number of rings specified by the Rings to Answer setting. (The default
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If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is
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2. Remove any originals from the document feeder tray.
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1 Answer

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Make sure that the phone line is plugged in directly to the line port of your printer. Please check on the diagram below.

d060464.jpg

Just to isolate the issue do not plugin yet the answering machine or voice mail as of the moment. So basically the phoneline setup is from the walljack going to the printer.

We need to adjust the settings first.

6b256f2.jpg
Change
DRD > all
ECM > off
V.34 > off
Rings to answer > 4
Dial tone detection > on

Note: make sure the auto answer is turned on.

Then you can test to send/receive fax

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Epson Quick Guide is incorrect.

Not sure of your exact situation but .........
Your answering machine MUST be connected directly to the output of your CX9400 and you can't use an answering machine with multiple "mailboxes". Set your answering machine to 4 and your CX9400 to 5/6 rings. Epson "Technical Support" has no clue of this problem .... yet.

The machine routes the call to your answering machine, it it's an incoming FAX and the answering machine starts the CX9400 will recognize the incoming transmit signal, turn on the FAX function, and disconnect your answering machine.

You may need to adjust the CX9400 rings setting based upon the duration of your answering machines announce message (longer message = greater number)

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