Question about Frigidaire Gallery Series GLHS269ZDB 36" 26.0 Cu. Ft. Side-by-Side Refrigerator w/ 7 Button Dispense...
I have a Frigidaire FRS23H5ASB9 side-by-side. The "cube" button works, but only crushed comes out. "Crushed" button works fine, too, but we usually want cubes. What's causing this? Is it the dispenser or the icemaker?
There is an opening next to the auger that dispenses the ice. In there there is a lever that must move up and down. It actually seats the metal rod on the bottom of the ice maker and controls cube or crushed. Make sure the lever is down (cube position) when you return the basket to the freezer. I had to hold it down while I slid the rod into the opening. Viola! Cubes again.
check it out! Thanks to Jake!
Posted on Jul 01, 2008
Just solved my problem with crushed ice being dispensed when cubed is selected. not sure if the fix is long term. but try this....
Remove the ice tray. On the bottom of the ice tray you'll notice a steel rod that actuates a lever to channel cubed ice to become crushed. Note the problem is not here. The problem is at the back of the freezer. The lever that moves this rod from one position to the other must freeze. Reach into the little opening and gently work the white lever up and down until it moves freely. It may help to lower the temperature of the freezer as well. The freezer doesn't have to be on the coldest setting to keep frozen food. Before replacing the ice tray... make sure this works for you by closing the freezer door and going through your selections. Notice the position of the white lever in the back of the freezer each time you switch from cubed to crush and vice versa. Let me know if this worked for ya. email at TigerWho@optonline.net
Posted on Jul 23, 2008
Yea! I have been without cubes for 2 years. I slid out the tray, found the lever in the back where the rod went in, pulled it down, reinserted the ice tray, and IT WORKED! At first I thought I broke the lever, because I had to hold it down with a knife while I was inserting the tray, but it just must have been stuck. I am soooo happy!
Posted on Aug 10, 2008
I have the frigidaire gallery series and the fix suggested several times above worked. Pull the ice cube tray out and there's a square hole in back. You will see a white plastic thin "bar". I pulled down on that with some decent pressure and it came down. Walla! Full cubes. Thanks for the hint!
Posted on Sep 23, 2008
Tigerwho...THANK YOU!! I was ready to break down and call the repair guys!!! I HATE crushed ice....down right irks me...
I stuck my finger in the back of the frige into the little round hole and pulled the white lever down.....And waallllaa...I have cubed ice once again when I select CUBED ICE!!!! Not that crushed mess!!
Posted on Jul 29, 2008
I just used the same solution of pulling out the ice tray and then reaching into the square hole and holding the white plastic rod down. Several times it popped back up but finally, it stayed down! I then put my ice tray back in. Hooray! It now works! I have CUBED ice when I have cube selected, and I have crushed when I have it on crushed! I am so grateful for this site! It saved me an appliance service call and who knows what else!!
Posted on Oct 31, 2009
FYI, this fix worked for my ice dispenser that was only making cubes (and apparently I'm one of the few who likes crushed!). I just stuck my finger in the small square hole (it's less than 2x2", by the way) and tapped the moving part several times to loosen it up. Now it works like a charm for both. Thanks!! Nice that they dont put that in the manual. I was going to call the repair company....
Posted on Jan 06, 2010
I also have a Frigidaire side-by-side...I have ran out of ideas what is causing this...if anyone knows what to do pleas post a solution!
Posted on May 29, 2008
The solenoid that runs the actuator arm up and down in the back of the fridge,needs to be replaced.
Posted on Feb 12, 2010
This problem had plagued my parents for years (since 2004) and I knew it had to be something simple. Thanks! The fix of pulling the ice tray out and pushing the square piece down fixed it... it seemed to have been frozen by a small amount of ice, so I exercised it a few times and now it works great!
Posted on Dec 17, 2009
In my dispenser, the long rod that is under the bin must be in the UP position for cubes, I just wedged it in that position until I figure out why the control that is in the back stays down regardless of the cubes/crushed selection. Only cubes for now.
Posted on Jul 09, 2008
Solution # 11 worked before. We have only had crushed ice for about 8 months. Now have cubed ice once again...and crushed ice works too.
Posted on Nov 23, 2010
My kenmore side by side was only producing crushed ice. From reading TigerWho's solution, I moved the white lever in the back of the freezer. It moved so freely that it fell off. Discovered a cylinder bar with white plastic on the end back there too. Obviously broken, so I stuck a cork in the hole to hold the bar up. Now I get cubes, which is all I want. If we take the whole tray out to fill a cooler for picnics, the cork falls out. Just put it back in.
Posted on Sep 15, 2010
I used the fix held down the plastic peice and put the metal rod in it. It did then give me cubes. Now if I put it on crushed i still get cubes. Unless I pull out the tray then the plastic peice goes back up and i am back to crushed all the time. Anyone else been able to fix it so the switches work?
Posted on Oct 12, 2008
A Door behind the ice bin was hung. (not open) If it doesn't close then you get crushed ice all the time. The service man knew when he got ice and it wasn' a clunk sount when he got ice out. He said it has to open to let the cubs to fall though. My cost was $90.00 to find out. email@example.com
Posted on Sep 26, 2008
Where the rod goes back into the white plastic is a spring. I followed a post in another site and just removed the spring. While I do not get criushed ice, I now get all the cubed ice I want (yeah!)
Posted on Oct 18, 2013
Posted on Feb 06, 2010
If anyone has an answer please post!
Posted on Jun 08, 2008
It works! Spent an hour this morning trying to fix the crushed only problem with Frigidaire FFHS2622MSF and the owners manual only says to make sure the auger is lined up with the drive. This of course was no help. Read this blog and sure enough I fixed it in 10 seconds. Pull out ice tray, find 2 x 2 hole on back wall of freezer that was behind tray, insert finger in hole, pull down on lever in hole until it snaps into place, return ice tray, test the cube selection, get on with life. Thanks, everybody!
Posted on Nov 24, 2014
I Don't know if ANYONE is reading this thread...but PROBLEM:
GE Eterna Side by Side. CRUSH ICE ONLY for past 5 years. The lever in the BACK of the fridge is down and moves freely up and down. The bar in the ice bin moves with out problem with manual manipulation. With ice bin IN....the bar is down and only crushed ice. I removed ice bin, and checked and the bar in back doesn't move with crush or cube. is this a bad solenoid? I defrosted freezer recently -- no change.
Posted on Sep 11, 2012
LOVE this website ! We had the same issue with our side by side Frigidaire which has always been persnickity since we purchased it back in 2003. Since we last had it serviced ( ice jam behind the freezer ) had only been getting crushed ice. My husband suggested I google the problem as I am always praising the wealth of knowledge on line and with google. Low and behold my first hit was this website and the answer worked ! Only caveat I would add is that you need to exert a little force and snap that white lever inside the box ! We now have whole cubes again and don't have to open the freezer for ice every time we need it. Living in Hawaii we go through lots of ice and opening the freezer all of the time likely accelerates our electricity bill.
Thanks to all who posted and the expert advice. I plan to add this website to my favorites and will be a frequent visitor . Mahalo !
Posted on May 30, 2012
I have had the same problem with my FRS23H5ASB9 intermitently over the past 3 years. It has gotten stuck on "Crush" no matter what setting is selected. A couple of times holding down the "Cube" button for 10-15 seconds has worked. But most times it just suddenly starts dispensing cubes on its own a day, week, or even months later. I have yet to hear of a reason for the problem nor a permanent solution.
Posted on Jun 17, 2008
most likely the solinoid is frozen or bad.. pull ice bin, the metal lever on back of bin fits in solinoid in freezer see if you can move plastic piece in freezer with finger.
Posted on Jan 03, 2010
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