Question about KitchenAid KCMS145J Microwave Oven
My wife and I bought our current home 2 years ago, in part because of the amazing kitchen. The stainless steel and glass was a great combination. We needed a microwave to match, so we turned to Kitchen Aid for help and that may have turned out to be a mistake.
Our warranty has expired and I know that, but the rotating plate has stopped working and has rendered the microwave virtually useless and has become a danger to my family. A danger how, you might ask? The unit has great power when operating properly, however the faulty turn table causes the food to cook unevenly. Some portions of the food will be boiling and the other ice cold. The cooking temperature is varies throughout. Just last night, while heating up pasta, my son burned the skin from the top of his mouth as a result of the unevenness.
I always make a concentrated effort to thoroughly stir to prevent this, but the unit is unsafe and I would appreciate you replacing it or repairing it.
Again, I can appreciate the fact that the unit is out of the initial warranty period; however my wife and I had a reasonable expectation of the length of service we would receive due to the 500 price tag. The purchase was a decision we didn’t not take lightly. We’re long term people that make long term purchase decisions.
I have a $50.00 microwave from Wal-Mart that my employee’s have used for years that works fantastic. It just doesn’t seem that price equals quality anymore.
If everything on the microwave works, except the turntable, this could be a simple turntable drive motor failure. It does happen from time to time. This motor gets a workout as it runs each and every time you use the oven. I just want to reassure you that these DO wear out and should not be an indication of the quality of the oven. I've had to replace them before. The motor costs about $34 at searspartsdirect.com. That is...if your model number is correct. You will need to go to the web site and type in your COMPLETE model number. There are several Kitchen-Aid models listed with the number you provided. I managed to scroll through several of the part listings and they all seem to be consistent with identfying the motor you need as item #11 under the "Oven Cavity" heading. The part number is W10159107. This is a fairly simple repair job. You shouldn't have to uninstall the oven if it is cabinet mounted. All have to do is unplug the power source and remove the panel covering the underside of the microwave. The plastic spindle just pulls off the motor shaft. Let me know if you need further assistance. I hope this helps you.
Posted on Apr 03, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Aug 08, 2015 | Panasonic NN-T945SF Stainless Steel 2.2...
Aug 04, 2011 | LG 2.2 Cu. Ft. Over-the-Range Microwave -...
Jun 27, 2011 | KitchenAid Architect Series II KHHC2090S...
Oven Capacity (cu. ft.): 1.6
Wattage (IEC-705 Test Procedure): 1000
Cooking System: CircuWave™
Power Levels: 10
Clock: Plus AM/PM
Electronic Scrolling Digital Display: Yes
Electronic Touch Controls: Yes
Kitchen Timer/Timer (On/Off): No/Yes
Variable Scroll Speed: 5
speeds (sub-pad w/ AM/PM)
SmartControl System - Concurrent Programming: Yes
SmartControl System - Help Pad: Yes
Beverage (Convenience): Yes
Cook (Convenience): 9
Popcorn (Convenience): Yes
Reheat (Convenience): 6
Add 30 Seconds: Instant-On
Child Lock: Yes
Cooking Complete Reminder: Yes
Defrost Type: Auto
Delay Start: Yes
Display On/Off: sub-pad
Express Cook: Instant-on
Reminder (24 hr): Yes
Time Cook: I
Time Preference: Control
Turntable On/Off: Yes
Turntable Size (in.): 13-1/2
Cooktop Lighting: Bright/Night/Off
Night Light: Auto
Rack Type: Wire
Sound Volume Control: 4
Easy Mount Installation: Yes
Exhaust Fan: 2-Speed
Case Color: Black
Color Appearance: Stainless
Door Color: Black/Stainless
Weight And Dimensions
Approximate Shipping Weight: 63
Overall Depth: 15
Overall Height: 16
Overall Width: 29
Cavity (W x H x D): 20
31/32" x 9 3/8" x 14 3/16"
Electrical Input - 120V Amperage: 15
Electrical Input - 120V Watts: 1480
Frequency (MHz): 2450
May 04, 2011 | GE Spacemaker JVM1640SJ Microwave Oven
Feb 24, 2011 | Microwave Ovens
Feb 04, 2010 | GE Advantium 120 Convection/Microwave Oven
Aug 28, 2009 | Emerson Microwave Ovens
Apr 09, 2009 | Cuisinart CWM-100 Microwave Oven
Jan 26, 2009 | Whirlpool GT4175SPS Stainless Steel 1200...
576 people viewed this question
Usually answered in minutes!