Question about Canon imageRUNNER 5000 Copier
After going into service mode and clearing out all of the Department IDs, the screen to enter a department ID and password is still popping up (and there aren't any ID numbers). But now we are unable to hit the Additional Functions button (*) to get back into service mode, or to even just add new Department IDs, which is what we really want to do. Does anyone have any suggestions beyond turning on/off the machine?
I am having the same problem on the IR5000. When I power on the unit the Department ID Screen shows up. It does not allow me to use the additional function button when in this mode.
Any ideas on how to clear this out altogether?
Call usa cannon and ask for the help desk...they will walk you thru this
Posted on May 30, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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