Question about HP Photosmart 3210 Printer

2 Answers

"Out of paper" error message

On my HP3210 printer, on the Setup routine it does not print a self-test diagnostic page (as it should) but displays an 'out of paper' error message whether the paper tray is nearly empty, half-full or quite full.
I can get the printer to print if I push the top sheet of paper forward a couple of millimetres farther forward than it really is intended to sit. While this is an interesting fix it is clearly not a suitable long-term solution. What is please?

Mike

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Clean the roller with a roughish brush, preferably wire. that will give enough friction to feed paprer properly.

Posted on Apr 10, 2008

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I would try clening the paper feed tires and roller and if that dose not work i woudl replace them.also pull the paper tray out adn look in top of the printer where the paper feeds out of the tray to see if the is a peice paper is blocking the sensor that reads that the printer has paper.

Posted on Apr 03, 2008

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Print command appears to being received, but printing is not occurring


Perform Tap 41 PRINTHEAD Health Diagnostics Test, along with supporting service level/diagnostic tests (service menu access procedures do vary by HP printer model, refer to HP printer diagnostics document, pages 45-47, to view normal display messages, http://inkjet411.com/?page_id=1813 )
Tap 41 PRINTHEAD Health Diagnostics (NOTE: applies to touchscreen printer models only):
1.Press 'Return' button (lower left side) four (4) times until 'Support' menu is displayed.
2.At 'Support' Menu, using the arrow key, navigate to the 'Service Menu', press Ok.
3.Use arrow keys to advance to the 'Special Reports' Menu. Select OK.
4.Use arrow keys to advance to the 'print mech button tap' menu. Select Ok.
5.'code = 0' will be displayed. Use arrows keys to change value to '41' (i.e. press and hold right arrow key).
6.When 'Code = 41', select 'OK'. The diagnostic test pattern will print.
7.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced. Re-seat PRINTHEAD and/or clean rear electrical contacts and repeat 'Tap 41' test to verify connectivity is not the issue.

Nozzle test (use to determine if all ink cartridge nozzles/printhead is firing all colors properly)
Press return arrow 4 times
2.Press support menu
3.Press right arrow 5 times to print diagnostic menu and press ok
4.At nozzle test press ok
Self test/printer status (use to print internal printer settings)
Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 7 times to reports menu and press ok
4.At self test report press ok
Extended self test (use to evaluate color performance and obtain total page count)
Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 7 times to reports menu and press ok
4.Press right hand arrow 1 time to extended self-test and press ok
Print Quality Diagnostic Page (use to determine if printing alignment is correct)
Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 7 times to reports menu and press ok
4.Press right hand arrow 2 times to Print Quality diagnostic report and press ok
Print head recovery (runs 'intensive' printhead service cleaning routines, i.e. for a clogged printhead)
1.Press home key twice
2.Then return key
3.Then home key twice
4.Then return key
5.Then home key twice...............this will gain access to the Engineering Menu
6.Press the 'service menu'
7.Press right arrow 4 times to 'service test' and press ok
8.Press right arrow:
a.16 times to 'print head rec level 1' (basic recovery)
b.17 times to 'print head rec level 2' (medium recovery)
c.18 times to 'print head rec level 3' (thorough recovery)....suggested for severe streaking
9.Press 'ok' to activate either of the 3 selections above.
Semi full reset (can be used to help address intermittent or incorrect printer behavior issues)
1.Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 2 times to Resets menu and press ok
4.Press right hand arrow 2 times to semi full reset and press ok (Note: this will return printer to factory default condition; regional setup will be required following this action)

* Failure of the PRINTHEAD has nothing to do with refilled ink cartridges; the PRINTHEAD assembly is a separate electronic unit in which the cartridges plug into and feed ink into. Refer to NOTE below.


4) To rule out printer/cartridge connectivity (assembly interface/connection) issues please ensure you have followed all steps on HP's support page - this includes PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMBLY:
http://www8.hp.com/h22157/video-gallery/us/en/customer-care/printers-and-all-in-ones/replace-ink-and-toner/2286857593001/replacing-the-printhead---hp-officejet-pro-8600-e-all-in-one-printer/video/

Apr 07, 2015 | HP LaserJet Office Equipment & Supplies

1 Answer

HP Calibration Error


    For HP Officejet 6600 / 6700 printer models which suffer a calibration error, more than likely either the PRINTHEAD has connectivity issues (i.e. remove, clean all contact points, and reinstall), compatible/clone ink cartridge chips are causing the issue, the PRINTHEAD is approaching end of life, or not all ink nozzles are firing and therefore the printer is unable to calibration. Perform the following diagnostic checks to help make a determination:

    Tap 41 PRINTHEAD Health Diagnostics (NOTE: applies to touchscreen 6600/6700/8600/8700 printer models only):

      1.Press 'Return' button (lower left side) four (4) times until 'Support' menu is displayed.
      2.At 'Support' Menu, using the arrow key, navigate to the 'Service Menu', press Ok.
      3.Use arrow keys to advance to the 'Special Reports' Menu. Select OK.
      4.Use arrow keys to advance to the 'print mech button tap' menu. Select Ok.
      5.'code = 0' will be displayed. Use arrows keys to change value to '41' (i.e. press and hold right arrow key).
      6.When 'Code = 41', select 'OK'. The diagnostic test pattern will print.
      7.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced. Re-seat PRINTHEAD and/or clean rear electrical contacts and repeat 'Tap 41' test to verify connectivity is not the issue.

      Nozzle test (use to determine if all ink cartridge nozzles/printhead is firing all colors properly)
      Press return arrow 4 times
      2.Press support menu
      3.Press right arrow 5 times to print diagnostic menu and press ok
      4.At nozzle test press ok


      Self test/printer status (use to print internal printer settings)
      Press return arrow 4 times
      2.Press support menu
      3.Press right hand arrow 7 times to reports menu and press ok
      4.At self test report press ok


      Extended self test (use to evaluate color performance and obtain total page count)
      Press return arrow 4 times
      2.Press support menu
      3.Press right hand arrow 7 times to reports menu and press ok
      4.Press right hand arrow 1 time to extended self-test and press ok


      Print Quality Diagnostic Page (use to determine if printing alignment is correct)
      Press return arrow 4 times
      2.Press support menu
      3.Press right hand arrow 7 times to reports menu and press ok
      4.Press right hand arrow 2 times to Print Quality diagnostic report and press ok
      Print head recovery (runs 'intensive' printhead service cleaning routines, i.e. for a clogged printhead)
        1.Press home key twice
        2.Then return key
        3.Then home key twice
        4.Then return key
        5.Then home key twice...............this will gain access to the Engineering Menu
        6.Press the 'service menu'
        7.Press right arrow 4 times to 'service test' and press ok
        8.Press right arrow:
        a.16 times to 'print head rec level 1' (basic recovery)
        b.17 times to 'print head rec level 2' (medium recovery)
        c.18 times to 'print head rec level 3' (thorough recovery)....suggested for severe streaking
        9.Press 'ok' to activate either of the 3 selections above.


        Semi full reset (can be used to help address intermittent or incorrect printer behavior issues)
          1.Press return arrow 4 times
          2.Press support menu
          3.Press right hand arrow 2 times to Resets menu and press ok
          4.Press right hand arrow 2 times to semi full reset and press ok (Note: this will return printer to factory default condition; regional setup will be required following this action)

          For more information on inkjet printer recovery tips, or solutions for a different printer model, please visit http://www.inkjet411.com

          -Thank you

Nov 22, 2013 | HP OfficeJet Office Equipment & Supplies

1 Answer

Printer Photosmart 8450. Using HP black cartridge. Received message saying the printer did not recognize the cartridge because it was not HP. Removed it and tried several times to print. Gave up and...


Regarding your HP94 black ink cartridge error problem and inability to print to your HP PS 8450 printer, this type of problem is probably an internal micro-electronic failure inside the HP94 ink cartridge.

To determine which cartridge is causing the issue and/or to confirm an electrical problem with one of the ink cartridges (or possibly both), perform both the Internal Self-Test page along with the Pen Electrical tests (diagnostics) to evaluate the electrical condition of both ink cartridges....

Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If this 'warranty expiration date' has expired, then potential cartridge failures can occur due to internal corrosion, etc.

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B. Print Self-Test Page:
1. Press CANCEL and SAVE simultaneously (SAVE is the left-most button before POWER on/off.)
2. Using left/right arrow keys, navigate to 'pen electrical test'.
3. Select Enter to print test - evaluate nozzle test pattern.

-- If the printer prints the self test page then this demonstrates the printer is generally functional and that the problem is likely with one of the ink cartridges. Please note this is a 'forced' service test...the printer will attempt to print the test page whether the cartridges are good or bad. If the Self-Test page can be successfully printed but regular/normal printing cannot, then one of the ink cartridges is likely internally damaged. Remove and replace suspect cartridge to confirm.

C. Perform Cartridge Diagnostics tests using either C.1 or C.2 procedure below (varies by printer model):

C.1. Tap 41/43 Diagnostics Test:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Special Reports (or System Menu). Select Enter.
3. Navigate to 'print-mech button tap' menu.
4. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 41' (or attempt 'code = 43' if nothing prints using '41') is displayed.
5. Select Ok. Within one minute the Tap 41 (or 43) diagnostic test pattern should be initiated and print. Refer to video to help evaluate test pattern. Refer to 2nd video for guidance on how to read the diagnostic test pattern: http://inkjet411.com/?page_id=1741


NOTE 1: A good HP 93/95/97/99 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. For reference only, refer to the following HP Deskjet video which shows how to read the HP 93-97 ink cartridge diagnostic test print: http://inkjet411.com/?page_id=1741 (see 2nd video)

C.2. Pen Electrical / Error Bypass Procedure:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Reports Menu (or System Menu). Select 'pen electrical test'.
3. Select Level 1, 2, or 3. Enter to print test - evaluate nozzle electrical test print.


NOTE 2: Pen recovery level 1, 2 or 3 clears cartridge errors, unblocking the printer to permit you to print the TEST PAGE with the normal MENU / TOOLS /PRINT TEST PAGE choice to aid in printer evaluation.


NOTE 3: Cartridge Error Bypass Message (Emergency Printing only): The Pen Recovery Level 1 clears cartridge errors and permits you to print the TEST PAGE with the normal MENU / TOOLS / PRINT TEST PAGE choice.


For additional information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (error bypass/printer reset methods, etc.), please visit Inkjet411:
http://www.inkjet411.com

Aug 03, 2013 | HP Photosmart 8450 InkJet Printer

1 Answer

Oxc18a0001 error on my printer. I have a hp photosmart c6180 all in one. How can I fix my printer.


There are several solutions to this problem.

Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says "System Configuration Menu". 2. Press and release the "OK" button.
5. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
6. Press and release the "OK" button.
7. Display should say "Hardware failure status: Clear. Press OK to clear".
8. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
9. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.

Solution 2:


  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.

Solution 3 ( conversation with a HP tech):

james cowan: hp error code 0xc18a0001
Earnest: I will assist you in this regard
james cowan: great
Earnest: I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
james cowan: correct
Earnest: Thank you for confirmation
Earnest: May I have the model number of All-In-One you are using?
james cowan: c6250
Earnest: Thank you for information.
Earnest: James, please let me know the room temperature in which printer is replaced
james cowan: 67 degrees f
Earnest: Okay
Earnest: Please perform the below steps on the front panel of the printer to resolve the issue
james cowan: ok
Earnest: Press and hold the "left arrow" key.
Press the "Setup" key and release both keys, Display should say "Enter Special Key Combo"
Press and release the "OK" button.
Earnest: Please ignore the above steps, James
james cowan: ok yes nothing seemed to do anything
Earnest: Please perform the below steps on the front panel of the printer
Earnest: Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal"
Earnest: Display should say "Support" and display the FW rev (something like R0616R)
james cowan: COxxFN0723BR
Earnest: Okay
Earnest: 2. Press and release the right arrow button until the display says "System Configuration Menu
james cowan: ok
Earnest: 3. Press and release the "OK" button.
james cowan: ok and it says hardware failure status
Earnest: Display should say "Hardware failure status: Clear. Press OK to clear".
Earnest: Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
Earnest: Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
james cowan: ok
Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Earnest: Let me know once you are done with the above steps
james cowan: ok its unplugged
Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Earnest: Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
james cowan: ok
Earnest: Let me know the message displaying on the front panel of the printer
james cowan: printer preparation occurring - do not interrupt
Earnest: Okay
james cowan: ok its done
Earnest: Let us print a self test page from the printer now
james cowan: ok deal
Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.
james cowan: ok printing
Earnest: Okay, please check whether all the colors printed perfectly on the test page
james cowan: perfect
Earnest: Great..Cheers!!!
james cowan: thank you very much
Earnest: James, now you can continue using the printer
Earnest: I appreciate your efforts and patience in trying to resolve the issue.

Solution 4:
  • Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
  • Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal". Display should say "Support" and display the FW rev: COxxFN0723BR (or something like that)
  • Press and release the right arrow button until the display says "System Configuration Menu"
    Press and release the "OK" button.
  • Display should say "Hardware failure status: Clear. Press OK to clear".
    Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
  • Press and release the "CANCEL"(Annular) button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
  • Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  • Wait 60 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  • Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
  • the printer will get ready as if it were starting perfectly for a first time, it will say something like: printer preparation occurring - do not interrupt
  • print a test page:
1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.

solutions retrieved from here

May 06, 2011 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

HI. i see a oxc18a0001 error in my printer disply .whats mining this error and how i can repair it . please guide me.Tanks a lot.


Error seen on printers HP: HP Photosmart 7280, C5180, C6280, HP photosmart 8250...


Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says "System Configuration Menu". 2. Press and release the "OK" button.
5. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
6. Press and release the "OK" button.
7. Display should say "Hardware failure status: Clear. Press OK to clear".
8. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
9. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.

Solution 2:


  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.

Solution 3 ( conversation with a HP tech):

james cowan: hp error code 0xc18a0001
Earnest: I will assist you in this regard
james cowan: great
Earnest: I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
james cowan: correct
Earnest: Thank you for confirmation
Earnest: May I have the model number of All-In-One you are using?
james cowan: c6250
Earnest: Thank you for information.
Earnest: James, please let me know the room temperature in which printer is replaced
james cowan: 67 degrees f
Earnest: Okay
Earnest: Please perform the below steps on the front panel of the printer to resolve the issue
james cowan: ok
Earnest: Press and hold the "left arrow" key.
Press the "Setup" key and release both keys, Display should say "Enter Special Key Combo"
Press and release the "OK" button.
Earnest: Please ignore the above steps, James
james cowan: ok yes nothing seemed to do anything
Earnest: Please perform the below steps on the front panel of the printer
Earnest: Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal"
Earnest: Display should say "Support" and display the FW rev (something like R0616R)
james cowan: COxxFN0723BR
Earnest: Okay
Earnest: 2. Press and release the right arrow button until the display says "System Configuration Menu
james cowan: ok
Earnest: 3. Press and release the "OK" button.
james cowan: ok and it says hardware failure status
Earnest: Display should say "Hardware failure status: Clear. Press OK to clear".
Earnest: Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
Earnest: Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
james cowan: ok
Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Earnest: Let me know once you are done with the above steps
james cowan: ok its unplugged
Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Earnest: Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
james cowan: ok
Earnest: Let me know the message displaying on the front panel of the printer
james cowan: printer preparation occuring - do not interrupt
Earnest: Okay
james cowan: ok its done
Earnest: Let us print a self test page from the printer now
james cowan: ok deal
Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.
james cowan: ok printing
Earnest: Okay, please check whether all the colors pritned perfectly on the test page
james cowan: perfect
Earnest: Great..Cheers!!!
james cowan: thank you very much
Earnest: James, now you can continue using the printer
Earnest: I appreciate your efforts and patience in trying to resolve the issue.

Solution 4:
  • Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
  • Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal". Display should say "Support" and display the FW rev: COxxFN0723BR (or something like that)
  • Press and release the right arrow button until the display says "System Configuration Menu"
    Press and release the "OK" button.
  • Display should say "Hardware failure status: Clear. Press OK to clear".
    Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
  • Press and release the "CANCEL"(Annuler) button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
  • Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  • Wait 60 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  • Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
  • the printer will get ready as if it were starting perfectly for a first time, it will say something like: printer preparation occuring - do not interrupt
  • print a test page:
1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.

Feb 07, 2011 | HP Photosmart 8250 InkJet Printer

1 Answer

Reading no paper paper tray is full


Instructions
  1. Check the display for an error message. If the display reads "Clearing paper from printer," the engine has detected a jam and is attempting to eject the jammed pages automatically. These pages will often be blank.
  2. Check the display for "Performing PRINT/STOP TEST" or "Performing SERVICE TEST." Either of these messages indicates that the printer is going through a test procedure that may eject blank pages.
  3. Reduce the amount of paper in the input tray if the printer is feeding multiple blank sheets at a time. The printer will pull extra pages through if the input tray is overfilled.
  4. Replace the paper in the input tray with the correct size if needed. If the 4600 printer detects the paper as an incorrect size for the print job, it may eject the paper without printing anything on it.
  5. Replace the ink cartridges if certain colors are blank on the page. Replace the black cartridge if printing a black text document that is coming out blank. The printer may attempt to print even if the ink level is low or empty, but will unable to print anything on the page, causing it to come out blank.
  6. Remove the sealing tape from newly installed cartridges. The tape covers the print heads and should be removed before installing the cartridges. If the tape is left on, it will prevent ink from getting on the pages as they print.
  7. Press the "Check mark" button on the control panel to enter the printer menu. Run a diagnostic so the printer can attempt to determine the cause of the blank pages printing. Press the up or down arrow to select "Diagnostics." Press the "Check mark" button. Press the "Down" arrow to highlight "PQ Troubleshooting." Press the "Check mark" button. The printer runs a diagnostic and returns to a ready state when done.

Jan 08, 2011 | HP LaserJet 4600 Printer

1 Answer

Error 0xb9000003


* Where exactly you are receiving this error, on the printer display or on in computer?

* When exactly you are receiving this error?

* Does the unit print a self test page? Steps are given below:

1. Load the paper tray with unused plain white paper.
2. Press Setup until Print Report appears on the display, then press OK.
3. Press OK again. The self-test report prints.

:) Dr Tony

Apr 17, 2010 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

80 maintenance infoprint 1125


You need to replace your Maintenance kit and reset the fuser count.

This counter is reset by the servicer after a “80 Scheduled
Maintenance” message displays (300K copies) and a maintenance
kit is installed.
To view the Maintenance Page Count:
1. Select Maintenance Count Value from the Diagnostic menu.
2. Press Return to go to the previous menu.
To reset the Maintenance Page Count to zero:
Select Reset Maintenance Count. Pressing Select resets the
maintenance page counter to zero. Reset Maintenance Count
Saved displays momentarily. When the reset operation is complete,
the menu returns to the Printer Setup Reset Maintenance Count
screen.

To enter the Diagnostic Mode:
1. Turn the printer off.
2. Press and hold the Go and Return buttons.
3. Turn the printer on.
4. Release the buttons when "Performing Self Test" displays on
the operator panel.
The tests display on the operator panel in the order shown:
• Print Registration
• Print Tests
• Hardware Tests
• Duplex Tests (If installed)
• Input Tray Tests
• Output Bin Tests
• Base Sensor Test
• Printer Setup
• Error Log
• EP Factory Defaults

Sorry English only.... hope you can read English or google translate it...

Feb 24, 2010 | IBM Infoprint 1125 Laser Printer

3 Answers

Where is the serial number on an HP Officejet J6480 All-in-One printer


Usually the serial number can be found either in the back or in the bottom of the printer.

If your printer is working you can print a self diagnostic page which would have the serial number.

To print the Self-Test Diagnostic Page
• Device control panel: Press Setup, select Print Report, select Self-Test Report,
and then press OK.
• Toolbox (Windows): Click the Services tab, and then click Print a Test Page.


Sep 09, 2009 | Office Equipment & Supplies

2 Answers

Number of pages my printer has printed


You need to print a self diagnostic page. On that page will be listed the number of pages printed from trays and accessories.

To print the Self-Test Diagnostic Page
• Control panel: Press Setup, select Print Report, select Self-Test Report, and
then press OK.
• Toolbox (Windows): Click the Services tab, and then click Print Self-test
Diagnostic Page.
• HP Printer Utility (Mac OS): Click Device Information from the Information and
Support panel, and then click Print Configuration Page.

Thanks and please take a moment to rate this as fixya.

Jul 06, 2008 | HP Officejet Pro L7680 All-In-One Printer

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