When logging into the printer via IP address and clicking on the "network scanning" link under scan management I get prompted for a username and password. What are the default admin username and password?
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Model AR-M257 - I have several Sharp MFP devices at different locations and
all are set up to scan through our email server using a special account I have
just for this purpose.I have all of
them setup using the external IP address of our Exchange server (not its name
or FQDN) and I have firewall rules setup to allow SMTP from the WAN IP
addresses of our different offices to the LAN IP address of the Exchange server.It worked at all the others but this
one.I was getting the following error
when trying to send a status message (under Log) from the device to my email
account as a test:[error 973] incorrect
format for primary smtp server.And when
I tried to scan through our email server I would get "network error".However, a connection test succeeded.I had everything set correctly for SMTP and
DNS but as I was trying anything I could to get it working I went to mDNS under
Services and it was enabled.I disabled
it and then I could get a status message to be sent to me and we could send a
scan through our email server.
You may have a problem with the physical board connected to the machine, try re seating the card with the machine off and unplugged. Its a data issue over the network, it may be the board itself. Try re seating it first.
If everyone but this computer works, sounds like there may be a problem with the software on that computer. I would first uninstall and then reinstall the drivers for your copier on that computer...
Hope that helps...
The HTTP option must be enabled on the printer. To obtain the IP address or to confirm if the HTTP option is enabled, print a Configuration Report. See the Related Items below for additional information.
A user account for the scanner must be created (account needs full control access rights).
A directory to be used as a repository for the scanned files must be created. The directory must then be shared.
The Hostname of the workstation must be known.
Scan to File is set up in several steps:
The first step is to make sure the scanning service is enabled on the printer.
The second step is to set up the scan file repository.
The third step is to create any necessary templates.
The final step is to configure the template with the required settings.
NOTE: This solution assumes Microsoft Internet Explorer is being used as the web browser. Other web browsers may vary.
Make sure the SMB port is enabled. Print a Configuration Report to verify this setting. See the Related Items below.
Open an Internet browser window.
Enter the IP address of the printer in the Address field, and then press [Enter] on the keyboard. The CentreWare Internet Services window will be displayed.
If prompted, enter the username and password in the fields provided, and then click [OK].
NOTE: The default username is "11111". The default password is "x-admin" and must be entered in lower case letters. If the username or password has been modified or forgotten, contact your System Administrator.
Click on the [Properties] tab. The Properties options will be displayed.
Click on the [+] next to Services on the left side of the window to expand the options.
Click on the [+] next to Network Scanning.
Click on [File Repository Setup]. The File Repository Setup window will be displayed.
Click on [Edit] in the Default File Repository section. The File Destination screen will be displayed.
NOTE: A maximum of five file repositories may be configured. Generally, just the default repository is configured for scan to file.
Select [SMB] from the Protocol menu.
Enter a descriptive name in the Friendly Name field.
Enter the IP address or Hostname of the computer where scanning will be setup in the Hostname / IP Address & Port field.
NOTE: The default SMB port is 139. Generally this port number does not change.
Enter the Share name in the Share field.
If necessary, enter the scan path in the Document Path field.
Click on the [Prompt at User Interface] or [System] radio button from the Login Credentials to Access the Destination section.
Enter the scan user name in the Login Name field.
Enter the scan user password in the Password and Retype Password fields.
Click on [Apply]. A “Settings have been changed” message will be displayed.
Click on [Reboot Machine]. A "Do you want to reboot?" message will be displayed.
Close the browser window.
Test scan to file using the default template. See the Related Items below.
The easy way to do it is to set the copier up for AUTO DHCP. That way the copier will connect to the router and assign a free IP address to the copier.
Then go into internet explorer and type in the ip address of the copier. If you can get a control panel screen of the copier to appear. It worked.
Once you get the IP address, take it off of AUTO DHCP and type in the IP address that the router assigned to the copier.