Question about Seagate 160GB 3.5" External USB Drive 160 GB Hard Drive

2 Answers

Stopped responding Hi I was downloading a file to the external hard drive when it stopped responding. I turned it off but now there is a malfunction and it is not being recognised by my PC Bill

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  • whata Apr 03, 2008

    Do you plug it in via the USB or plug it in like an internal hard drive?

    It is pre-built. How do you open it?



    Bill

  • whata Apr 03, 2008

    It is 4 months old so I will see if there is a warranty for it before opening it up. Thank you for your help

    WNT

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Posted on Apr 03, 2008

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Hi whata

Plug the external hard disk into another computer's USB 2.0 port. If the problem follows the device, then there is a failure either of the external hard disk enclosure or of the hard disk (inside the enclosure).

If yours is one that you built yourself, you can remove the hard drive from inside the enclosure and plug it directly into a desktop computer (or another external hard disk enclosure) to see if the problem follows. (If you need help w/ this, just let us know.)

If yours is a pre-built external hard disk (you bought it w/ the hard drive already built-in) then you'll (if you're inclined to do so) need to open the enclosure to get at the hard disk inside. This can be difficult. You may, depending upon the enclosure, need to damage the enclosure to get it opened up.


Please, let us know if this response was helpful for you or, of course, if you have any further questions.

Thank you
BJ

Posted on Apr 03, 2008

  • 3 more comments 
  • B Joan Rapier
    B Joan Rapier Apr 03, 2008

    1st, try plugging it in as you normally would (using the USB cable) on another computer. See if the problem "follows" the device.

    If it does, then the problem is definitely local to the device - either its enclosure (that would include the enclosure housing, it's A/C adapter and the USB cable) or the hard disk inside of the enclosure has failed in some way.

    You can always try using a different USB cable, too. It isn't common but there's a remote possibility there's a problem w/ the USB cable. Also, if your A/C adapter is in segments, make sure they are seated (plugged in) well to each other.

    W/ respect to disassembling the enclosure, make sure it isn't still in warranty. Disassembling it will almost certainly void any warranty.

    As for how to open it, they are all different. If you'd like to let us know the make and model of the external hard disk we'll see if we can find an easy way to open it up for you. Otherwise, it's pretty much brute force (which invariably ends in destruction of the enclosure housing.)

    BJ

  • B Joan Rapier
    B Joan Rapier Apr 03, 2008

    To answer your question regarding how to plug it in...

    When you plug in a device using an external connection (USB, Firewire, eSATA, etc.), then it is considered an "external" device (in this case a hard disk".

    When a device is plugged into an internal (e.g. EIDE or SATA) connection inside your computer, then it is considered an "internal" device (or hard disk in this case).


  • B Joan Rapier
    B Joan Rapier Apr 03, 2008

    One more thing...

    Does the enclosure have "Firewire" (IEEE 1394) ports on the back as well as a USB port?

    If it does, find a "Firewire" cable and try connecting it to a computer w/ a Firewire connection.


  • B Joan Rapier
    B Joan Rapier Apr 03, 2008

    Excellent idea, Bill. And you're more than welcome. I'm glad I could help.

    Have a nice day (and good luck w/ the warranty!)

    BJ

  • B Joan Rapier
    B Joan Rapier Apr 16, 2008

    Hello whata

    Hopefully you have been able to get a replacement for your failed external hard disk drive by now.



    Did the information I provided you with enable to diagnose your that your external hard disk drive had failed? If so, would you, kindly, take just a moment to re-rate my solution to a "FixYa" rating? I would be most grateful if you wouldn't mind. :)

    Thank you kindly!
    BJ @:)

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