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I have bought and downloaded Norton 360 but the program can not contact live update the time period of trying is 12:30 to 1435 03/April /2008 ( incase your sever is down?)

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Since youve downloaded the product, i advise you to update your norton at least once a week.

whenever you encounter that the program cannot be updated, try to wait for 2 hours or so,

the server is never down, updates are always up! and new definitions are being made as we speak.

you can also go to symantec.com for manual updates. go to the search bar on the top right and search for intelligent updater.

thanks for using fixya

Posted on Apr 05, 2008

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I have 3 problems 2 fix on norton 360 when i try 2 fix it comes up live update failed


re-install the program....and check the internet connection!

Nov 22, 2008 | PC Desktops

1 Answer

I have had norton 360 about a year now, i bought a two year package. about three or four months ago it stopped showing up that it was doing updates or any activity what so ever so i tried to go into it via...


Go to Start>All Programs>Norton360>Support

Their support process is very good. First thing it will do is a scan. Eventually, if it is not resolved, you will have a chance to have a live chat with their tech support...free! I would go that route first.

Nov 03, 2008 | PC Desktops

1 Answer

My Norton 360 2008 wont work anymore and when i uninstall it in the end it stops there


Can you post the OS you are using and the background programs running at the time of uninstall?
One better way of uninstalling norton is by downloading this. http://www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtml
generally this tool helps greatly to ununstall norton products [working or damaged]. then restart your system and reinstall Norton 360.  If this doesnt help, post me. i will suggest another way.

Nov 02, 2008 | PC Desktops

1 Answer

I have norton 2008,and it used to work well.But now i try to live update it but everytime it says failed to find update and today its worst i cant even open my norton.Whats going on and what can i do


You may have let your updates get turned off and viruses have got in on you.
Norton hasn't been doing that great these days. You have to stay on top of your settings all the time to make sure there set to the highest level and your updates need to be checked regularly also.
You might try booting up in safemode and trying to reinstall from hard drive or repair it and see if this helps. If it lets you repair it go ahead and run a virus scan while in safemode. Although the last Norton I tried to run in safemode wouldn't work. You might try to repair it before you try safemode.
Go to the control panel and add & remove programs and click uninstall norton. It should give you the option to repair it. If it does run repair and see if it helps. If it does run updates immediately and then run a full system scan. Go into the settings and make sure you are set to the highest level of protection in Norton options and settings. I always set mine to repair and then delete if repair failed.
good luck.

Oct 27, 2008 | PC Desktops

2 Answers

Where or how to get the update programme for Norton 360 which is advised while my subscription is current.


If your system has been set up right, you should be getting update regularly automatically but if not.. you may want to speak with a rep from Norton directly and they should be able to clarify thiings for you.. Here is a link to their service site http://www.tech24.com/html03_tech24_866-434-1660/

Good luck

Sep 23, 2008 | PC Desktops

1 Answer

Using vista & norton 360. in webmail cannot enter text into content box. have disabled norton 360 but problem still exists


that is a norton/symantec issue..... your gonna have to contact norton support and see if they updated that program for vista.... your gonna run into alot of issues with vista .....and normal programmming ..... .good luck

Jul 23, 2008 | PC Desktops

1 Answer

My computer has run slow and I cannot download programs or updates from the internet since I removed my Norton's System Works several weeks ago. I installed the 2008 Norton's 360 and it does not help. I...


Might seem silly but easiest way out is to reinstall windows and do not use Norton find another anti virus etc.as you can spend hours trying to find a solution

Jul 13, 2008 | PC Desktops

1 Answer

I have renewed Norton 360 for my three computers but only one of them(the one I used to renew) quit sending the expiration notice. Now I have lost Norton n one or maybe both of my other computers. What...


You need to Download Norton Removal Tool from the Following Link.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Once you have Downloadand saved it on Desktop then Doubleclick on the Norton removal tool Icon and run the Norton Removal Tool.
The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.Follow the on-screen instructions. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
once the uninstallation compleates the You need to restart the computer and reinstall the Norton 360 on the computer.
Follow the Instructiions to Reinstall Norton 360 2.0
1.Do one of the following:
If you have the installation CD, insert the CD into the CD-ROM drive, and then click Install Norton 360.
Note:-If you have downloaded the product, double-click the installation file. Unless you saved it elsewhere, the installation file is on the Windows desktop.

2.Read the License Agreement, and then click I Agree.
If you do not click I Agree, you cannot continue the installation.
3.Follow the on-screen instructions.

Once the Installation is compleate you need to Enter you Activation key and it will automatic Activate it, after the Activation you need to run Live updates to Update Norton 360.

You can do the same on Both PCs.This will resolve your Issue.

Jul 04, 2008 | PC Desktops

1 Answer

Hi ! I purchased the Norton Antivirus protection last week, April 19 th/ 2008 at the Staples, in my home town. I downloaded and still it apears on my screen that my protection expired in 2007. Please...


Do you have another antivirus program installed on your computer? If so, uninstall both the old and new version, then try to reinstall the new one.

Apr 26, 2008 | PC Desktops

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