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Hoover nextra mega load 7.5kg HNC175 condenser dryer has 1)stopped heating, the drum still goes round and cold air goes in. 2) The filter care light is on, i have taken out the condenser assembly and cleaned it but the light willnot go out

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  • Anonymous Apr 06, 2008

    Removed and cleaned the door filter removed condenser washed dried and replaced all drum rotates 'filter care' light remains lit no heat?

  • Anonymous Jul 10, 2008

    filter care light came on. Cleaned filter. light gone off but comes back on. No heat coming through and timer just clicking

  • Anonymous Oct 02, 2008

    Filter light is not on, everything seems to work but no heat.

  • Anonymous Oct 21, 2008

    i have the exact same problem please help!

  • JustinHel Nov 19, 2008

    Exactly the same issue here too.

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On the rear there is a Heating element hidden under the silver cover, on the top of this unit, there is 2 thermostat's, one is a auto-reset set (On the left) around the 100'c mark and one is a single use thermal trip set at 130'c (on the right, also denoted by a blue spot), the idea is when the heater reaches 100'c is powers off until the air temp drops, once it drops the auto-reset kicks in and forses the heater to power back up, however, in the intrests of safety, if the auto reset fails to power down then the 130'c thermostat will permenently remove power from the heater and will illuminate the filter care light, the only way to restore the power to the heater is to either have an engineer replace the whole heater as Hoover/candy do not sell on the thermal cut out to anyone.

you can usually find the heater unit for £30-40, an engineer may charge upto £140 for the same part and fitting.

Posted on Jan 05, 2009

  • Cromadom Jan 05, 2009

    The most common reason for this fault is due opening the door while the unit is at full temp, this usually causes the thermal cut out to recieve a surge of heat and thus breaking the single shot cut-out, if you do own a tumble dryer and need to inspect your garments, I would advise to set your machine to cool cycle/fan only mode for a few moments to reduce the heat in the unit and not to 'shock' the heater element and/or thermal cut-outs

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