Question about HP Photosmart C6280 Printer

1 Answer

HP C6280 All-In-One: Problem with "Set As New Defaults" feature

I have problems with persistent storing of settings on my All-In-One HP C6280 (and I already replace unit with a second one and talk to HP support). But it seems that saved settings (e.g. "Set As New Defaults" in the copy menu) are not "surviving" a turn-off turn-on of the device (the power supply is not disconnected, device is just turned-off via the on/off button on the printer).

It will be great if somebody who owns C6280 and have few minutes to perform this test (e.g. set copy quality to "Fast", click on "Set As New Defaults", turn the device off and then on, and verify if setting is still there, similar for e.g. turnig the slide show off, etc.). I'm just curious if this flaw is a general problem (probably firmware), or there is a production error (in this case probably a hardware failure).

Posted by on

  • ljubom Apr 03, 2008

    @tryit
    In the meantime I know that at least 3 devices have the same problem (one orignally bought by me, this one was returned to the shop, but replacement device had the same problem, and additionally one on local customer service center). However all are in the same geographic area - therefore it could be that simlpy the whole series delivered here is influenced by this hardware failure.

    The background of my question was to know if the problem is in firmware - if yes then it could be repaired by simple firmware update. If hardware is defect - then I would like to return the printer and take my money back (and maybee to wait until next delivery).

    And one detail more - if I change the language then the language settings stays.

  • mnm_s31707 Mar 02, 2009

    My gateway tower's video card and mother board quit. So my husband bought an e machines tower. I downloaded the HP Photosmart c6280 all in one printer to this e machines tower and now it won't test print or anything. I forgot where the serial number is. So I wrote down all the numbers I could find. I put in the first number and it says that my printer is a c6200 not a c6280. I can't get my printer to work. My husband is really ********** about the printer not working and that he wasn't going to waste any more money on another printer or computer. I need help. please someone help me out.
    Should my hard drive from my Gateway be put in this emachines tower and see if the printer will work that way?

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers

What is happening, is the memory battery has failed.
When you remove the power, the settigs are stored in memory, and that memory is maintained by a lithium battery, either in the memory chip itself or mounted to the board.
If the battery is not good, the machine will reset back to the original factory settings.

Posted on Apr 03, 2008

  • Rick Kasper Apr 03, 2008

    Now that you mention it will save language settings, and that it is not dropping 100 percent of the information that leads me to believe that it is more a firmware issue then a battery problem.

    If the battery was failing, and I have seen that on a couple of products, defective batteries, you would lose fax phone numbers, language and all settinng, even the meter read would reset to zero.

    With that being said, what you need to do is contact HP with this as a multiple machine issue. That will make their engineering staff look into it moreso then one machine issue.

    But when you contact them, you really need to have machine serial numbers handy so they can look at a particular build, to see if it was a particular day, circuit board batch, memory chip/board batch that exibits the problem. Helping them narrow it down offers a quicker resolution. Those numbers are very helpful in solving problems.
    The serial number information will be a hhuge help in narrowing down the problem.

  • Rick Kasper Apr 09, 2008

    Curious if you found any additional information on this issue.
    I would like to hear back from you if you do.
    Sorry I did not offer better insight to the problem.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Can not (re)install HP Solution Center in windows 7 (photosmart c6280)


check leads and connection points
once connected windows 7 should automatically detect your printer search for and install the drivers
click start control panel devices and printers if you see your printer right click on it
you might have to set it as your default printer
click start right click on computer device manager scrollto ports com & lpt
if you see a yellow question/exclamation mark ? ! or a red X a new driver will need to be installed
hope this helps

Dec 12, 2011 | HP Photosmart C6280 Printer

2 Answers

I installed a new magenta cartridge but it still says you need new magenta color


Try replacing the magenta with another cartridge whether refill or genuine new cartridge. Usually if the cartrige is faulty the retail store you purchased it should exchange it for you. If problem still persist clean contacts where cartridge sits in printer with wet qtip and carefully clean area, also do same to cartridge. Reinstall cartridge and see if the printer will except cartridge. If still havinging issue, bring printer to a certified technician or call HP at 1800-474-6836 for technical support.

May 29, 2010 | HP Photosmart C6280 Printer

1 Answer

I have a mac and the 10.6 operating system and now my hp c6280 wont scan


* What happens when you scan?

* Any error messages?

* Have you installed the full feature driver software for this printer?

Please get back to me. I can solve this problem

:) Dr Tony

May 10, 2010 | HP Photosmart C6280 Printer

1 Answer

Is photosmart c6280 fully twain compatible?


Hi,

Yes the Photosmart c6280 is compatible with TWAIN. HP AIO inkjets printers they depend on TWAIN for scanning feature to work.

Regards,
Riztech.

Mar 05, 2010 | HP Photosmart C6280 Printer

1 Answer

Just got new all in one comp. and my c6280 printer won`t work?


Not very specific. However, I would suggest that you go to START, SETTINGS and select and remove you printer. Then goto START< SETTINGS, CONTROL PANEL, Remove & Add(xp) [Programs & Features(vista). There install all programs relating to the printer.

Before reinstalling the printer, be sure to UNPLUG the USB cable. run the install disk.....do not plug the USB in until prompted. That should fix your problem.

Good luck

Feb 17, 2010 | HP C6280 All-in-One Printer

1 Answer

Where can i buy a new printhead for a hp c6280 printer


Hi,

The best deal that you can get is
HP Custom 02 Series 150-Sheet Photo Value Pack- $39.99 Includes a set of six HP 02 custom cartridges and 150 sheets of 4 x 6" Advanced Photo Paper.

You can get it online HP Shopping
(OR)
Get it from local retail shops (Best buy, Walmart, Circuit City....)


Regards,
Rizwan

Jan 29, 2010 | HP C6280 All-in-One Printer

1 Answer

Darkening the copies


Here's information from the HP manual:
Use the copy features
The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to make high-quality copies of photos, including
borderless copies.

Press Copy repeatedly to display the appropriate menu. The following menus are available:
– Number of copies
– Reduce/Enlarge
– Copy Quality
– Copy Paper Size
– Paper Type
– Lighter/Darker
– Enhancements
– Set New Defaults
2. Press the until the appropriate setting appears.
3. Do one of the following:
– To change more settings, press Copy.
This selects the current setting and displays the next menu.
– To start the copy job, press Start Color or Start Black.

To save the current settings as defaults for future jobs
1. Make any needed changes to the settings in the Copy Menu.
2. Press Copy repeatedly until Set New Defaults appears.
3. Press until Yes appears and then press OK.

This should help you.

Feb 20, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

My printer will not print


You do it through the software on your PC. HP has user software that you installed when you set up the printer. There is usually a setting for color/BW there. Otherwise use the printer properties settings.

Dec 01, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Scanning a document


i would like to know if you did completely install the printer software of this printer.if you did kindly locate the icon HP SOLUTION center,go to settings>>scan setting>>san to set-up>>restore to defaults.kindly check now if the front panel destination list has generated the options then click apply and OKAY.try to press now the scan button of the printer is the scan options are generated...

send feedback for further troubleshooting solution..

Aug 31, 2008 | HP Photosmart C6280 Printer

Not finding what you are looking for?
HP Photosmart C6280 Printer Logo

1,375 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96683 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...