Question about HP Photosmart C6280 Printer

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HP C6280 All-In-One: Problem with "Set As New Defaults" feature

I have problems with persistent storing of settings on my All-In-One HP C6280 (and I already replace unit with a second one and talk to HP support). But it seems that saved settings (e.g. "Set As New Defaults" in the copy menu) are not "surviving" a turn-off turn-on of the device (the power supply is not disconnected, device is just turned-off via the on/off button on the printer).

It will be great if somebody who owns C6280 and have few minutes to perform this test (e.g. set copy quality to "Fast", click on "Set As New Defaults", turn the device off and then on, and verify if setting is still there, similar for e.g. turnig the slide show off, etc.). I'm just curious if this flaw is a general problem (probably firmware), or there is a production error (in this case probably a hardware failure).

Posted by on

  • ljubom Apr 03, 2008

    In the meantime I know that at least 3 devices have the same problem (one orignally bought by me, this one was returned to the shop, but replacement device had the same problem, and additionally one on local customer service center). However all are in the same geographic area - therefore it could be that simlpy the whole series delivered here is influenced by this hardware failure.

    The background of my question was to know if the problem is in firmware - if yes then it could be repaired by simple firmware update. If hardware is defect - then I would like to return the printer and take my money back (and maybee to wait until next delivery).

    And one detail more - if I change the language then the language settings stays.

  • mnm_s31707 Mar 02, 2009

    My gateway tower's video card and mother board quit. So my husband bought an e machines tower. I downloaded the HP Photosmart c6280 all in one printer to this e machines tower and now it won't test print or anything. I forgot where the serial number is. So I wrote down all the numbers I could find. I put in the first number and it says that my printer is a c6200 not a c6280. I can't get my printer to work. My husband is really ********** about the printer not working and that he wasn't going to waste any more money on another printer or computer. I need help. please someone help me out.
    Should my hard drive from my Gateway be put in this emachines tower and see if the printer will work that way?



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What is happening, is the memory battery has failed.
When you remove the power, the settigs are stored in memory, and that memory is maintained by a lithium battery, either in the memory chip itself or mounted to the board.
If the battery is not good, the machine will reset back to the original factory settings.

Posted on Apr 03, 2008

  • Rick Kasper Apr 03, 2008

    Now that you mention it will save language settings, and that it is not dropping 100 percent of the information that leads me to believe that it is more a firmware issue then a battery problem.

    If the battery was failing, and I have seen that on a couple of products, defective batteries, you would lose fax phone numbers, language and all settinng, even the meter read would reset to zero.

    With that being said, what you need to do is contact HP with this as a multiple machine issue. That will make their engineering staff look into it moreso then one machine issue.

    But when you contact them, you really need to have machine serial numbers handy so they can look at a particular build, to see if it was a particular day, circuit board batch, memory chip/board batch that exibits the problem. Helping them narrow it down offers a quicker resolution. Those numbers are very helpful in solving problems.
    The serial number information will be a hhuge help in narrowing down the problem.

  • Rick Kasper Apr 09, 2008

    Curious if you found any additional information on this issue.
    I would like to hear back from you if you do.
    Sorry I did not offer better insight to the problem.



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Use the copy features
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send feedback for further troubleshooting solution..

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