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Prior to the issue you facing currently seem like ,
1)have u put the printer driver as default.
2)have u point to the correct printer port at the driver.
3)at the driver advance setting ;get the device status then reboot the machine .
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Myself Rahul Sisodia I wellcome you on Fixya.com. Ok Sir as you told you see a black line when you print. In this case just check where you see the blank line if you see it vertically on right side or left side that means you have no need to change roller in this case just reffill your cartridge again. But if you see A Horizontal black line on the printout is probably the result of a dirty or damaged roller. Also you want to know where to purchase it but you didn't tell where you live in India..? If you live in delhi you can purchase it from Nehru Place or Wazir Pur. Both are specialist market for computer and it's accessories. I hope on this stage you have no doubt about your printer. If it is then I will be here just write to me. Have a good day