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Hello, this seems like that inside paper path is foreign material. Remove all inks and take printer, flip it upside down and shake it maybe it will fall out. If not, the printer needs to be dismantled, so take it to the service!
***hi there,il be willing to help you on that. **** there is a great possibility that the rollers of the printer is having an issue. but try there steps first , do a self test on the printer, run a blank sheet of paper, if it jammed, that means the printer itself is broken
put plain paper in the sheet feeder, then press the start button. if it jammed, remove the paper jam and try again.
***if my troubleshooting steps are helpful, pls vote for me, i will appreciate it, so that I can be a part of fixya, thanks, Godbless****
Check to see if the pinch roller is set for standard sheet feeding the printer must feed by the tractor feed only.Does the paper get damaged when you try to feed or reset the page beginning, What we are looking for is a piece of one of the sheets loged in the pinch roller.Also check the pressure adjuster on the right side if you are not using multiple copie printing it should be set to medium . Let me know what you found... Be mucho blessed... Mark