Question about Computers & Internet

10 Answers

I have had drive problems with Samsung (I have over 30 of them)and when i run hutil the program seems to run BUT the textfile it generates on the floppy is gibberish (unreadable) Samsung agent in Australia is no help and out of 30 drives I get fault reports on 27 which to me is unbelievable. I have downloaded latest version of hutil.

Posted by on

  • dependable May 05, 2008

    Sorry to be so long but have been sick. I have run HUTIL on5 separate PC with the same result and on the same drives interchanged.
    Run on w2k and XP pro
    The report shows the same errors on each drive in all cases.
    THE PROBLEM IS THAT THE FAULT REPORT FILE IS UNREADABLE TO ME AND THE AUST AGENT FOR SAMSUNG!!!
    Samsung will not accept the drives back for exchange without this file.
    Can send files if any help
    Regards DES

×

10 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 156 Answers

Ok look sorry to step on so many toes here experts... but... now your at a point where you need to escalate above the Aust Rep and locate somebody from samsung that has somekinda decision making ability...

I did this myself with Samsung Telecommunications of America... they tried to stonewall me with their bs "Standard Operating Procedure" it was the exact same situation but involved Samsung hardrives in their Samsung Cadence Voicemail... Now what to do...

Get on the phone and email above this Aust Rep he is a paper pusher and his paper says "sorry cannot make decisons for you" All you gotta say is "direct me toward the next person above you please"

Its a funny situation I know... they wont take em back due to this file to prove its messed up... but the file is messed up because the drives are messed up... Well good thing is you have your proof with the unreadable hutil files... Now you need to locate a regional manager for samsung. That Rep isn't going to do anything for you... because... he can't.... his hands are tied with the need for the intact files. So you need to escalate this above his head.... I'm surprised he just threw his hands up like "meh" and didn't give you the contacts you need to resolve this.

Things to say on the phone with samsung...
#1 "Do you know Western Digitals return policy?"
#2 "I remember my first samsung drive and these look to be the last"
#3 "Maybe I'll sell them on ebay listed as "Lot of newer samsung drives still under warranty but samsung says I gotta keep em cause they aren't 100% faulty"

See if #3 doesn't scare the **** out of them.

"Samsung! If your not 100% satisfied don't even call us"

Posted on May 05, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,512 Answers

Hi dependable

For my opinion, if they do not wish to cooperate with YOU the customer, then tell Samsung to shove it, and go buy Western Digital:) You have rights as a consumer to be supplied product that works as advertised, and it sounds like these drives do not. They (Samsung) are duly bound by the Trade Practices Act to sort the problem(faulty product) out for you, or you get your money back. Is a way of resolving the issue if you cannot get a fix:)

regards
robotek .... oi oi oi

Posted on May 05, 2008

  • Graeme Ross
    Graeme Ross May 05, 2008

    Just quote them the last few lines of this extract.


    Conditions and Warranties (Division 2 and 2A of Part V)
    The Trade Practices Act implies into contracts with consumers
    certain conditions and warranties. Similar conditions are implied by
    the State Sale of Goods Acts, but these acts have slightly different
    jurisdictional limits (e.g. ‘consumer’ and ‘goods’) and the legislative
    phrases may have been interpreted slightly differently.

    Under the Trade Practices Act implied conditions and warranties are
    mandatory: they cannot be excluded by a contractual intent to the
    contrary. The implied conditions are as to title (s69), quiet
    possession, freedom from encumbrances, fitness for purpose (s71(2),
    supply by description or sample (s70, s72 ) and that the goods are of
    merchantable quality (s66(2)).

    The most important of these to a consumer is likely to be
    merchantable quality. If goods fail to reach a basic level of quality
    (considering the price of the goods) – that is they defective, break,
    or do not do what they should do – then the TPA has been breached.


    ASK FOR REFUND... NOT EXCHANGE... I expect that you will end up with the same problems on the next batch they may reluctantly give you. Use the Act. It is there to protect Australian consumers against defective products... regardless of the source. If you paid good money for the product... it should work, or you can ask for your money back!!




×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 13,433 Answers

Hello

Try downloading the newest version of the program, if the same thing happens
just send them to samsung they can test them theyr selfs. Contact them first thought.

If there really are problems in 27 disks and the text file is unreadable.. btw why do you need the text file it should show the error texts codes etc on your pc screen. just type up a few general errors and send them to samsung.

Heres the newest version
http://www.samsung.com/global/business/hdd/support/utilities/Support_HUTIL.html


If this solution was any help at all please press accept or ask more questions with the other button.And if you need anything else let me know, you can ask me 24/7 by clicking on the ask me button, I will ansver in most cases within 24hours.

Thanks and good luck!

Posted on May 05, 2008

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 1,894 Answers

File are unreadable in sense?

Posted on May 05, 2008

  • dewan nafees ahmed May 05, 2008

    ok then try to open those files in normal DOS..

    not readable in sense.. it has unknown characters or wat?

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 19,396 Answers

Well this is not easy to troubleshoot.

Run first the self diagnostic and autodetect, and see if it keeps giving the problem. Here is the guide.

If it does not work always on the same 27 units than can also be the following:
If the Computers have the same motherboard, or the same bios version, or all oler version, it is possible that bios does not support latest versions of hutil. In this case you should upgrade the bios to the latest version, checking that you use the appropriate upgrade version for each moderboard. The operation involves some risk, if you do not do it in the right way you can damage the motherboard.

Another way to solve problem in the latter case is asking Samsung an old version of Hutil and checking if it works.

Start always troubleshooting on a couple of computer, then if it works extend the procedure to the rest.

Regards

Posted on Apr 09, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 6,966 Answers

Hi,

A couple of ideas:
1. I am assuming that you are running the diagnostic on one single PC and just replacing the HDs? Have you tried running it on another PC?
2. try running the diagnostic with PC's BIOS at default/failsafe;
3. replace the cable, or use 40 rather than 80?
4. replace FDD;
5. reduce PC's memory;
6. any unusual sound from the HDs?
7. have you tried another utility such as Flobo Bad Sector Repair, Partition Magic, Sea Tools (Short/Long Generic), KillDisk

What capacities are the HDs?

Hope this be of initial help/idea. Pls post back for any developments (or even the lack of it) or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Apr 09, 2008

  • 1 more comment 
  • Louie  Role
    Louie Role May 05, 2008

    Hi again,

    Appreciate the postback. Can you provide copies of the unreadable log files?

  • Louie  Role
    Louie Role May 05, 2008

    Additionally, pls correct me if I'm wrong but isn't the HUtil a standalone (DOS based) program and should not be run inside a shell or in a Windows environment?

  • Louie  Role
    Louie Role May 05, 2008

    Have you tried running the PC with no other HD other than the defective Samsung and boot from the FDD with the HUtil bootable disk?

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 871 Answers

Hey there dependable

what particular thing are you doing with so much samsung hard drives? well, in any case, if your just testing for apparent failures and such... please try to use this...

link


it would look like this...
I have had drive problems - 5349d04.png

post if this still doesnt solve you problem...

Posted on Apr 09, 2008

  • earl norman llanera
    earl norman llanera Apr 10, 2008

    yup! ive tried spinrite before and it do works.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 788 Answers

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

    Sergeant:

    An expert that has over 500 points.

  • Master
  • 482 Answers
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 97 Answers

What OS are you running?

Posted on Apr 03, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have samsung hdd of 60 GB. I use it from last 6 years. Now i am not able to format and check disk my hdd It gives error. I used Hutil disk diagnosis software it gives 'write verification test failed'. I...


Seems like the disk is gone. 6 years IDE hard disk is somewhat old.

Now, Samsung hard disks support SMART monitoring.
Get some tool for SMART monitoring
http://sourceforge.net/projects/smartmontools/

If it shows problem for the hard disk, then nothing can be done.
If there is important data you need, you can try file recovery softwares. But I cannot say if it will work or not.

Aug 13, 2010 | Computers & Internet

1 Answer

My hard disk won't work when i scan it using Hutil the only error it finds is a unidentified DMA Read error Thanks for your help


Unidentified DMA error either means a faulty drive, cable or motherboard controller.

Test the drive on a differrent computer using a different cable. If it works the motherboard or cable is the issue. If not the drive is failing, If you need the files that are on the drive request the assistance of a professional facility like www.armor-it.com. If not simply replace the drive and re-install wondows on the machine.

Any questions, reply back,

Crankstart

Jan 07, 2010 | Samsung (SP0822N) 80 GB Hard Drive

1 Answer

I have samsung Hard drive which has some problems. First of i was able to even install linux and windows on it but not boot it. the problem seems to be in DMA, when i ran the hutil program it tells that...


if it cant boots then the problem is in ur master boot record...and partition table...u need to cleer that...u can do it in diffrent ways the easiest is to get winpe mini cd with hierens boot disk...there u will finds many programes that can help u with that.(in this time try to work on 1 programe at a time)..after u delete ur master boot record...format the drive under dos(format c:) creat a partiotion 4 windows..it will take som time..after that install windows.....if windows didint boot up....create 1 ext3 partition using any live linux disk and install linux os...then u will be asked to install a boot loader groob or lilo i sugges to use grub...when u install it ur windows will be automaticlly detected and u will be able to use them both...and i sugges u to use puppy linux as it has explanation about every step u make so if u make any mistake u can know were it was....gd luck

Jul 13, 2009 | Samsung (SP0822N) 80 GB Hard Drive

1 Answer

One day my Samsung SP0822N running XP as master died on me....


You will have to provide a driver to XP when you're installing the OS that allows it to "talk" to the hard drive. When you are going through the setup of XP, you will see a screen that gives you the option of pressing F6 to install a custom driver. You must press F6 (and you don't have but just about 3 or 4 seconds to press it) and then tell XP where the driver is it needs to load.

Put the driver from Samsung on a floppy disk (if you have a floppy drive available during the installation process) and point the install of XP to the floppy. It will copy that file into memory and then proceed with copying some other files. Do NOT remove the floppy until after the installer has rebooted the machine and copied the files over again.

This should allow you to continue with the installation normally.

Mar 21, 2009 | Samsung (SP0822N) 80 GB Hard Drive

1 Answer

Victor


tell me 1st xp installtion had started than stoped,

than ahve a prob for bad sector in booter,

or occured with overheating cause of simultaneously writing.

so try to cool down your HDD.

THNX

May 15, 2008 | Samsung (SP0411N) 40 GB Hard Drive

4 Answers

Biostar Motherboard p4m800-m7a


You may have a HDD Problem Diagnose it using the following. DOWNLOAD HIREN BOOT CD, WRITE THE ISO TO CD THEN BOOT FROM IT http://rapidshare.com/files/33987018/NYU_Hiren_s.BootCD.9.1.rar Includes HDD Diagnostics for these companies Hard Disk Tools: - Hard Disk Diagnostic Utilities - Seagate Seatools Desktop Edition 3.02 - Western Digital Data Lifeguard Tools - Western Digital Diagnostics (DLGDIAG) 5.04f - Maxtor PowerMax 4.23 - Maxtor amset utility 4.0 - Maxtor(or any Hdd) Low Level Formatter 1.1 - Fujitsu HDD Diagnostic Tool 6.61 - Fujitsu IDE Low Level Format 1.0 - Samsung HDD Utility(HUTIL) 2.02 - Samsung Disk Diagnose (SHDIAG) 1.28 - IBM/Hitachi Drive Fitness Test 4.08 - IBM/Hitachi Feature Tool 2.03 - Gateway GwScan 3.15 - ExcelStor's ESTest 3.80 - MHDD 4.6 - WDClear 1.30 - Toshiba Hard Disk Diagnostic 2.00b - SeaTools for Dos 1.08 - HDD Regenerator 1.51 - to recover a bad hard drive - Ontrack Disk Manager 9.57 - Disk Test/Format/Maintenance tool. - Norton Disk Doctor 2002 - a tool to repair a damaged disk, or to diagnose your hard drive. - Norton Disk Editor 2002 - a powerful disk editing, manual data recovery tool. - Active Kill Disk 3.1 - Securely overwrites and destroys all data on physical drive. - HDAT2 4.5.2 - main function is testing and repair (regenerates) bad sectors for devices - SmartUDM 2.00 - Hard Disk Drive S.M.A.R.T. Viewer. - Victoria 3.33 - a freeware program for low-level HDD diagnostics Hope this helps ====================== If you are having trouble with Newly bought items save your self from headaches by returning them and demand a replacement or a refund! You may have purchased a reconditioned\repaired\factory defect product.

Sep 23, 2007 | Biostar P4M800-M7A Motherboard

2 Answers

DVD combo drive not working


Did you set your jumpers correctly? How about using a different power Cable? Different Data Cable? If all fails try diagnosing the problem. DOWNLOAD HIREN BOOT CD, WRITE THE ISO TO CD THEN BOOT FROM IT http://rapidshare.com/files/33987018/NYU_Hiren_s.BootCD.9.1.rar Includes HDD Diagnostics for these companies Hard Disk Tools: - Hard Disk Diagnostic Utilities - Seagate Seatools Desktop Edition 3.02 - Western Digital Data Lifeguard Tools - Western Digital Diagnostics (DLGDIAG) 5.04f - Maxtor PowerMax 4.23 - Maxtor amset utility 4.0 - Maxtor(or any Hdd) Low Level Formatter 1.1 - Fujitsu HDD Diagnostic Tool 6.61 - Fujitsu IDE Low Level Format 1.0 - Samsung HDD Utility(HUTIL) 2.02 - Samsung Disk Diagnose (SHDIAG) 1.28 - IBM/Hitachi Drive Fitness Test 4.08 - IBM/Hitachi Feature Tool 2.03 - Gateway GwScan 3.15 - ExcelStor's ESTest 3.80 - MHDD 4.6 - WDClear 1.30 - Toshiba Hard Disk Diagnostic 2.00b - SeaTools for Dos 1.08 - HDD Regenerator 1.51 - to recover a bad hard drive - Ontrack Disk Manager 9.57 - Disk Test/Format/Maintenance tool. - Norton Disk Doctor 2002 - a tool to repair a damaged disk, or to diagnose your hard drive. - Norton Disk Editor 2002 - a powerful disk editing, manual data recovery tool. - Active Kill Disk 3.1 - Securely overwrites and destroys all data on physical drive. - HDAT2 4.5.2 - main function is testing and repair (regenerates) bad sectors for devices - SmartUDM 2.00 - Hard Disk Drive S.M.A.R.T. Viewer. - Victoria 3.33 - a freeware program for low-level HDD diagnostics Hope this helps

Sep 22, 2007 | Samsung SD 616E (729507925578) Internal...

1 Answer

Invalid media


DIAGNOSTICS DOWNLOAD HIREN BOOT CD, WRITE IT TO CD THEN BOOT FROM IT http://rapidshare.com/files/33987018/NYU_Hiren_s.BootCD.9.1.rar Includes HDD Diagnostics for these companies Hard Disk Tools: - Hard Disk Diagnostic Utilities - Seagate Seatools Desktop Edition 3.02 - Western Digital Data Lifeguard Tools - Western Digital Diagnostics (DLGDIAG) 5.04f - Maxtor PowerMax 4.23 - Maxtor amset utility 4.0 - Maxtor(or any Hdd) Low Level Formatter 1.1 - Fujitsu HDD Diagnostic Tool 6.61 - Fujitsu IDE Low Level Format 1.0 - Samsung HDD Utility(HUTIL) 2.02 - Samsung Disk Diagnose (SHDIAG) 1.28 - IBM/Hitachi Drive Fitness Test 4.08 - IBM/Hitachi Feature Tool 2.03 - Gateway GwScan 3.15 - ExcelStor's ESTest 3.80 - MHDD 4.6 - WDClear 1.30 - Toshiba Hard Disk Diagnostic 2.00b - SeaTools for Dos 1.08 - HDD Regenerator 1.51 - to recover a bad hard drive - Ontrack Disk Manager 9.57 - Disk Test/Format/Maintenance tool. - Norton Disk Doctor 2002 - a tool to repair a damaged disk, or to diagnose your hard drive. - Norton Disk Editor 2002 - a powerful disk editing, manual data recovery tool. - Active Kill Disk 3.1 - Securely overwrites and destroys all data on physical drive. - HDAT2 4.5.2 - main function is testing and repair (regenerates) bad sectors for devices - SmartUDM 2.00 - Hard Disk Drive S.M.A.R.T. Viewer. - Victoria 3.33 - a freeware program for low-level HDD diagnostics Hope this helps ====================== If you are having trouble with Newly bought items save your self from headaches by returning them and demand a replacement or a refund! You may have purchased a reconditioned\repaired\factory defect product.

Sep 22, 2007 | Intel Celeron D 2.8GHz 478-pin 533MHz CPU...

1 Answer

Again reloading(restarts)


DIAGNOSTICS DOWNLOAD HIREN BOOT CD, WRITE IT TO CD THEN BOOT FROM IT http://rapidshare.com/files/33987018/NYU_Hiren_s.BootCD.9.1.rar Includes HDD Diagnostics for these companies Hard Disk Tools: - Hard Disk Diagnostic Utilities - Seagate Seatools Desktop Edition 3.02 - Western Digital Data Lifeguard Tools - Western Digital Diagnostics (DLGDIAG) 5.04f - Maxtor PowerMax 4.23 - Maxtor amset utility 4.0 - Maxtor(or any Hdd) Low Level Formatter 1.1 - Fujitsu HDD Diagnostic Tool 6.61 - Fujitsu IDE Low Level Format 1.0 - Samsung HDD Utility(HUTIL) 2.02 - Samsung Disk Diagnose (SHDIAG) 1.28 - IBM/Hitachi Drive Fitness Test 4.08 - IBM/Hitachi Feature Tool 2.03 - Gateway GwScan 3.15 - ExcelStor's ESTest 3.80 - MHDD 4.6 - WDClear 1.30 - Toshiba Hard Disk Diagnostic 2.00b - SeaTools for Dos 1.08 - HDD Regenerator 1.51 - to recover a bad hard drive - Ontrack Disk Manager 9.57 - Disk Test/Format/Maintenance tool. - Norton Disk Doctor 2002 - a tool to repair a damaged disk, or to diagnose your hard drive. - Norton Disk Editor 2002 - a powerful disk editing, manual data recovery tool. - Active Kill Disk 3.1 - Securely overwrites and destroys all data on physical drive. - HDAT2 4.5.2 - main function is testing and repair (regenerates) bad sectors for devices - SmartUDM 2.00 - Hard Disk Drive S.M.A.R.T. Viewer. - Victoria 3.33 - a freeware program for low-level HDD diagnostics Hope this helps ====================== If you are having trouble with Newly bought items save your self from headaches by returning them and demand a replacement or a refund! You may have purchased a reconditioned\repaired\factory defect product.

Sep 21, 2007 | Microsoft Windows XP Professional With...

2 Answers

Hardisk cant be detected


hard disk can't detected by bios.i also can't format my laptop because of it can't detect my hard disk

Sep 21, 2007 | HP/Maxtor 40GB 3.5 IDE/ATA Hard Drive...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

68 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

kakima

Level 3 Expert

100288 Answers

David Payne
David Payne

Level 3 Expert

14160 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...