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I have had drive problems with Samsung (I have over 30 of them)and when i run hutil the program seems to run BUT the textfile it generates on the floppy is gibberish (unreadable) Samsung agent in Australia is no help and out of 30 drives I get fault reports on 27 which to me is unbelievable. I have downloaded latest version of hutil.

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  • dependable May 05, 2008

    Sorry to be so long but have been sick. I have run HUTIL on5 separate PC with the same result and on the same drives interchanged.
    Run on w2k and XP pro
    The report shows the same errors on each drive in all cases.
    THE PROBLEM IS THAT THE FAULT REPORT FILE IS UNREADABLE TO ME AND THE AUST AGENT FOR SAMSUNG!!!
    Samsung will not accept the drives back for exchange without this file.
    Can send files if any help
    Regards DES

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Ok look sorry to step on so many toes here experts... but... now your at a point where you need to escalate above the Aust Rep and locate somebody from samsung that has somekinda decision making ability...

I did this myself with Samsung Telecommunications of America... they tried to stonewall me with their bs "Standard Operating Procedure" it was the exact same situation but involved Samsung hardrives in their Samsung Cadence Voicemail... Now what to do...

Get on the phone and email above this Aust Rep he is a paper pusher and his paper says "sorry cannot make decisons for you" All you gotta say is "direct me toward the next person above you please"

Its a funny situation I know... they wont take em back due to this file to prove its messed up... but the file is messed up because the drives are messed up... Well good thing is you have your proof with the unreadable hutil files... Now you need to locate a regional manager for samsung. That Rep isn't going to do anything for you... because... he can't.... his hands are tied with the need for the intact files. So you need to escalate this above his head.... I'm surprised he just threw his hands up like "meh" and didn't give you the contacts you need to resolve this.

Things to say on the phone with samsung...
#1 "Do you know Western Digitals return policy?"
#2 "I remember my first samsung drive and these look to be the last"
#3 "Maybe I'll sell them on ebay listed as "Lot of newer samsung drives still under warranty but samsung says I gotta keep em cause they aren't 100% faulty"

See if #3 doesn't scare the **** out of them.

"Samsung! If your not 100% satisfied don't even call us"

Posted on May 05, 2008

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Hi dependable

For my opinion, if they do not wish to cooperate with YOU the customer, then tell Samsung to shove it, and go buy Western Digital:) You have rights as a consumer to be supplied product that works as advertised, and it sounds like these drives do not. They (Samsung) are duly bound by the Trade Practices Act to sort the problem(faulty product) out for you, or you get your money back. Is a way of resolving the issue if you cannot get a fix:)

regards
robotek .... oi oi oi

Posted on May 05, 2008

  • Graeme Ross
    Graeme Ross May 05, 2008

    Just quote them the last few lines of this extract.


    Conditions and Warranties (Division 2 and 2A of Part V)
    The Trade Practices Act implies into contracts with consumers
    certain conditions and warranties. Similar conditions are implied by
    the State Sale of Goods Acts, but these acts have slightly different
    jurisdictional limits (e.g. ‘consumer’ and ‘goods’) and the legislative
    phrases may have been interpreted slightly differently.

    Under the Trade Practices Act implied conditions and warranties are
    mandatory: they cannot be excluded by a contractual intent to the
    contrary. The implied conditions are as to title (s69), quiet
    possession, freedom from encumbrances, fitness for purpose (s71(2),
    supply by description or sample (s70, s72 ) and that the goods are of
    merchantable quality (s66(2)).

    The most important of these to a consumer is likely to be
    merchantable quality. If goods fail to reach a basic level of quality
    (considering the price of the goods) – that is they defective, break,
    or do not do what they should do – then the TPA has been breached.


    ASK FOR REFUND... NOT EXCHANGE... I expect that you will end up with the same problems on the next batch they may reluctantly give you. Use the Act. It is there to protect Australian consumers against defective products... regardless of the source. If you paid good money for the product... it should work, or you can ask for your money back!!




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Hello

Try downloading the newest version of the program, if the same thing happens
just send them to samsung they can test them theyr selfs. Contact them first thought.

If there really are problems in 27 disks and the text file is unreadable.. btw why do you need the text file it should show the error texts codes etc on your pc screen. just type up a few general errors and send them to samsung.

Heres the newest version
http://www.samsung.com/global/business/hdd/support/utilities/Support_HUTIL.html


If this solution was any help at all please press accept or ask more questions with the other button.And if you need anything else let me know, you can ask me 24/7 by clicking on the ask me button, I will ansver in most cases within 24hours.

Thanks and good luck!

Posted on May 05, 2008

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File are unreadable in sense?

Posted on May 05, 2008

  • dewan nafees ahmed May 05, 2008

    ok then try to open those files in normal DOS..

    not readable in sense.. it has unknown characters or wat?

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Well this is not easy to troubleshoot.

Run first the self diagnostic and autodetect, and see if it keeps giving the problem. Here is the guide.

If it does not work always on the same 27 units than can also be the following:
If the Computers have the same motherboard, or the same bios version, or all oler version, it is possible that bios does not support latest versions of hutil. In this case you should upgrade the bios to the latest version, checking that you use the appropriate upgrade version for each moderboard. The operation involves some risk, if you do not do it in the right way you can damage the motherboard.

Another way to solve problem in the latter case is asking Samsung an old version of Hutil and checking if it works.

Start always troubleshooting on a couple of computer, then if it works extend the procedure to the rest.

Regards

Posted on Apr 09, 2008

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Hi,

A couple of ideas:
1. I am assuming that you are running the diagnostic on one single PC and just replacing the HDs? Have you tried running it on another PC?
2. try running the diagnostic with PC's BIOS at default/failsafe;
3. replace the cable, or use 40 rather than 80?
4. replace FDD;
5. reduce PC's memory;
6. any unusual sound from the HDs?
7. have you tried another utility such as Flobo Bad Sector Repair, Partition Magic, Sea Tools (Short/Long Generic), KillDisk

What capacities are the HDs?

Hope this be of initial help/idea. Pls post back for any developments (or even the lack of it) or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Apr 09, 2008

  • 1 more comment 
  • Louie  Role
    Louie Role May 05, 2008

    Hi again,

    Appreciate the postback. Can you provide copies of the unreadable log files?

  • Louie  Role
    Louie Role May 05, 2008

    Additionally, pls correct me if I'm wrong but isn't the HUtil a standalone (DOS based) program and should not be run inside a shell or in a Windows environment?

  • Louie  Role
    Louie Role May 05, 2008

    Have you tried running the PC with no other HD other than the defective Samsung and boot from the FDD with the HUtil bootable disk?

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Hey there dependable

what particular thing are you doing with so much samsung hard drives? well, in any case, if your just testing for apparent failures and such... please try to use this...

link


it would look like this...
I have had drive problems - 5349d04.png

post if this still doesnt solve you problem...

Posted on Apr 09, 2008

  • earl norman llanera
    earl norman llanera Apr 10, 2008

    yup! ive tried spinrite before and it do works.

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What OS are you running?

Posted on Apr 03, 2008

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