Question about Canon FAXPHONE L80 Laser

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Can't receive and send fax

I am using a VOIP for Fax for almost a year now; everything is working perfectly until I replaced my old router.

Hope somebody could help me fix this problem.

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Check to see if your phone line is plugged into correct slot marked with an " L " or line on your fax. and that you are getting a dial note from your fax by selecting the speaker button or by connecting a phone into the other slot on your fax marked by a phone and listen for a dial tone.


Thank You,

Mikey

Posted on Apr 06, 2008

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Fax machine does not receive FAX


The problem is that the codecs used by VoIP IADs are designed to compress voice, not the analog signals sent and received by modems.
In a VoIP Internet world, voice is first converted into packets and then they are sent over the connections that make up our our vast Internet. They may take slightly different times to arrive at their destination. In doing so some packets may be discarded, but the end result is that the receiving VoIP device has enough packets to make a clear and understandable conversation.
We suggest these settings on a fax machine for faxing over VoIP; slowing the transmission rate down and allowing the machine to continue receiving the transmission even though a few bits of data were lost, then faxing over VoIP can become more consistent. Our suggestions in many cases can resolve issues that prevent faxing over a VoIP connection, but not in all cases. If after trying and making all the VoIP fax changes we suggest you still cannot fax over your connection then try a Internet Fax service.

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From the Brother website:
If you are using Voice Over Internet Protocol (VoIP), (a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line, review the information listed below. If you are not using VoIP continue to Step 8.

Voice Over Internet Protocol (VoIP) is not a marketed feature of your Brother machine, however there is a compatibility setting available with this machine that may assist with sending and receiving faxes when using VoIP. Adjusting this setting lowers the baud rate (modem speed) and turns ECM (Error Correction Mode) Off. To adjust this setting follow the steps listed below:



  1. Press Menu or Menu/Set => Fax => Miscellaneous => Compatibility.
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I have a new phone carrier(Vonage) and a new DSL modem from at&t. Prior to obtaining either, my fax machine worked fine. Now, I can't send or receive faxes..(Why)


This is a common issue with all fax machines that use a voip service. Basically, the reception and transmission features of the fax machine are not compatible with voip service. There is a modification that you can perform that usually allows you to avoid this problem, you must lower all transmission and reception speeds of the fax modem; this allows the data to be properly carried over the line without much loss or degradation.

-David.

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It really depends on the speed and quality of the voip. MagicJack for example rarely works for fax sending or receiving.
If you already have the service then you just have to try it. One thing you can do if it is selectable on your fax is to set the default communication speed to a lower setting until it works reliably.

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Trouble faxing and receiving fax from "Brother 575".Can you help me with my fax machine? I have vonage, and I still can't receive any faxes. The machine makes copies, and receives calls,send faxes, but not...


Try changing the "Bandwidth Saver" settings on your Vonage account from the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

Hopefully this will work for you.

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1 Answer

Drops connection after connect, sends 2-3 pages


The fall-back required for transmission over VOIP is not available on this machine. It is a service mode function and can only be set by a technician. However, VOIP is so iffy for transmission that you may require fall-back to 4800 or even 2400. I have found that forcing fall-back more than 2 steps doesn't work.Also the Line equalisation can't be set as there is only 3 settings, 1.8;3.6; and 7.2 Km. Who knows how far to set VOIP, could be 3000KM. I had more success using a very old fax machine sending at 2400BPS that I could set the dip switches. Takes all sorts of changes to have success and then next time you try, it's changed again.

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It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.

Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.

Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.

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I hear of this problem everywhere, Sometimes the conditions are not perfect with the phone lines. I little drop in voltage or interference can cause a loss of transmission. I use a VOIP line and get a few faxes lost during everyday use. No 100% solution.

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