Question about SanDisk Sansa e260 MP3 Player

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Question my mp3 player is a e280 and when i use the tool to fix it, it says "Error application failed to read version details.

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Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

Posted on May 23, 2008

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1 Answer

Sansa e280 Main Image Wont Load Problem, Plus firmware updater doesn't work


Do not worry! I had the same problem as you before and got it fixed perfectly! Go to this thread and read the instructions carefully.

http://www.anythingbutipod.com/forum/showthread.php?t=11233

Note that doing this will delete all files in your player, so I recommend you to save your files somewhere before doing this.

Dec 28, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Load main image failed switch to recovery mode


follow the above steps but turn on the power button if nothing is happening. It's the only way I got my e280 to recovery mode

Sep 23, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Sansa e280 recovery mode


Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 04, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

E270r Refresh Database error w/ version details error


Try putting the player into "msc" usb mode. "mtp" usually does that, but i've never hear of it being on the comp.

Good luck

Dec 17, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e280 Main Image Wont Load Problem, Plus firmware updater doesn't work


Please look on the back of the player and see if it is a Rhapsody model or a Standard Model. This error usually happens when you have installed the wrong firmware on the device. If you dont have a rhapsody model mp3 player please perform this steps.

Please copy and paste the following link into your web browser address bar.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

Once you have downloaded the file, please follow these instructions.
1) Double click on My Computer so that you can see it on your screen.
2) Turn the player off.
3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange portion
4) On the left hand side of the player is a Record button, press and hold WHILE connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.
5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.
6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.IF the update is successfull you will be prompted to choose a language for the player.

Dec 04, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Recovery mode formatting failed


"Application failed..."

Means that this version is not for your player.

You have the Rhapsody version, which is not compatible with this software.

If you call SanDisk Support, they can email you what you need.

SanDisk Technical Support 1-866-726-3475





Best of Luck.

Oct 31, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Please help


i'm in the same exact boat - this sucks... what now u brains?

Oct 18, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Refresh Database???


The application failed error means the you have a different version, not supported by this file.

You have a Rhapsody version.

You will need to contact SanDisk to have the recovery files sent to you.

SanDisk Technical Support 1-866-726-3475





Best of Luck.

Oct 16, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Error with formatting


Its not a firmware update you are running, it is a recovery tool. The "application failed to read version details" error is because it is not meant for your device. You have a Rhapsody version and the firmware is different. You will need to call SanDisk for them to email support documents. SanDisk Technical Support 1-866-726-3475 If you are truly trying to format the device, change the mode on the device Settings>Mode or USB Mode, then try formatting again. Best of Luck.

Oct 04, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Sandisk sansa e250 sandisk and rhapsody logo flashes on and off


As I mentioned in your 'other' post. It is the wrong version of the software. Contact Technical Support to take care it. SanDisk Technical Support 1-866-726-3475 Best of Luck.

Sep 10, 2007 | SanDisk Sansa e250 MP3 Player

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