How to fix headset speakers from going muffled
I'm sorry for your really bad experience, but I haven't had a problem with that and must refer you back to others on the forum that may have had that problem. That being said, first eliminate all the simpler things before you go crazy and READ ALL OF THE FOLLOWING BEFORE DOING ANY OF THEM:
(1) Simplest check: Use the other USB input jack to sync your phones with. There might be a damaged USB input, but it's kind of unlikely.
(2) Borrow a good friend's same headphones and dongle and see if the problem is still there with another set of phones identical to yours. If it is, it's obviously NOT your headphones that are the problem, but it might be a damaged dongle. (See #3.)
(3) Try another dongle: This may not work, but IF it is possible to switch headset dongles with that same friend and use your headphones in the set-up you might see if it is the dongle itself. If so, Sony Entertainment can replace that dongle for you...relatively cheap or free fix.
(4) EXPENSIVE CHECK: Buy another set of Elite wireless headphones exactly like your own and see if the new set will work w/o cut-outs in the audio. (Only do this if you can easily return that new set to the store for a full return!)
(5) Less likely solution: Try to sync another controller that uses a similar dongle to interface between the controller and your PS3. If that is successful, it is NOT your physical USB input socket on your PS3. Sometimes, it's the game machine that's damaged, but again, that's an outside chance. Still, eliminate that possibility. Be a good sleuth.
(6) Try syncing your headset and dongle together on another friend's PS3 game machine.
(7) Call Sony: If solutions #1 through #4 are unsuccessful, get a Game Stop store employee to give you Sony's "secret tech #" that they use when a customer wants to return a set of expensive controllers or headsets before they would be willing to accept a return for full refund. (This number isn't given inside your user manual to your headphones.) They're motivated to help you solve the problem rather than refund monies because not all of us are technical experts like the manufacturers. I returned by set of Elite headphones after talking with Sony and they replaced the headphones and I later found out that my son had turned off the program option inside his PS3 that allows a headphone sync. It was pure ignorance on my part, but it would've been a much easier solution than getting replacement headphones. Lesson well-learned that I'm passing along to you. Good Sony techs will exhaust all the possiblilities #1 - #5 before they replace your headphones, so this might be the GO-TO solution from the outset. You don't always get the most experienced tech every time you call Sony.
[Let me know if this solves your problem so I can pass along anything you learn that's not on my 7-solution list.]
And Good Luck for a fast fix!
Jun 17, 2014 |
Sony Ps3 Pulse Wireless Headset