I talked with hp support for 3 hrs on trying to fix this problem and at the end they told me that the I should uninstall the program then go in and reinstall it and another told me to down load it from their web site well I can't get either one to work. I temp shut off my virus and firewall and tryed it again and I still get get it to work. The one that told me to down load it from their site said that the disk was no good. What should I try next
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I fixed that retarded license agreement issue by first uninstalling the
HP Games Console and putting checks in all those check boxes next to the
individual games titles so they as well get uninstalled.
I then loaded the HP recovery manager and clicked on the "advanced
settings". I told it i would like to re-install software. from the list
they provided I found the HP Games. I selected that and told it to
re-install. It warned me I must have the game uninstalled first, i knew
it was gone because i had just done it so I continued with the
re-install....that re-install part took like 5mins to complete. I
thought it was frozen at one point it took so long but I decided to
leave it alone and have a beer then re-check it....A few tasty beers
later I checked on the re-install and it told me it had completed and
asked me to restart. Once it was rebooted the HP Games icon was back on
my desktop and I could continue beyond that silly license agreement.
It's the quiet little war between Windows and HP you're in the middle of. HP has updates that are specifically designed to alleviate this problem, but sometimes they don't show up automatically right away after the install. So, you need to go to the HP listing in your Start Menu in all programs and see if you can update from there first. Failing a link for that there, look to the HP Solution Center that would have loaded with the full version software.
Sometimes, also, and install may just not "take hold" properly. When this is the case, you need to uninstall completely and reinstall the printer.
1. Uninstall the printer from the Control Panel and restart the computer
2. This is very inportant. HP leaves temp files even after an uninstall that will defeat and corrupt a clean reinstall unless removed. So, after reboot, hold down the WIndows Logo key on the keyboard and press the R key. In the "run" window type %temp% and your temp files folder will appear. Select all items in the folder and hit the delete key. Allow Windows to leave the files it says are in use (skip them). Close the temp file window.
3. Reboot your computer with the printer NOT attached. Run the install software and only attach the printer when prompted. Complete the install.
4. Seek out and install any updates for HP and run WIndows update as well.
This exact order is what I use professionally, and it has not failed me yet.
when you open the trouble shooting icon that gives the exact message.
1. remove the traces of IE 8 if there are any.( start - run - IE8 - spuninst - double click on windows service pack uninstall.this is not applicabe for vista)
2. uninstall the security software completly. if its norton use the following link : www.symantec.com/nrt. it it's mcafee us this link: www.mcpr.notlong.com .
3. then install IE8. later install the security software back in the computer.
Hello mablekeats, Did you get an error message on your PC screen? Or on the printers screen? I understand you have uninstalled & re-installed your printer software a few times. If each time you installed & you used the HP CD you can stop using that CD. There can only be three reasons why your all-in-one fails to scan. Yes one is re-install the software. However you do not use your CD from HP. You use more current software from HP. Which you can get directly from HP & allowing HP to scan for your (connected & powered on printer). Click on the link below. http://welcome.hp.com/country/us/en/welcome.html#Support Click; automatically detect products, after typing in your model number. If this new software fails to load HP director & your scanner still fails there is one last thing that can cause your scanner from failing. I know this all too well because it happened to me the week of April 14th. In my case, after five uninstalls & six installs. I called HP. It was strange, I knew more than the tech at HP. All in all my Windows did not have some basic files in windows system & in system32 folders. It's impossible to pull the correct files off the windows CD because HP did not know the file names that should be in windows system & system32 folders. I had no choice but to do a fresh clean install of window XP. This is what you may have to do as well. The biggest difference between us is I have a spare HP printer. Different model but still an all-in-one. When I hooked up the second printer & installed the software directly from the link I posted above, the all-in one also failed to scan. The odds of two HP printer having the same problem is high. Once I finished installing windows & updated windows complete I went back to the HP's link & installed the online software. Everything is back to running as it should. No more scanner failures & no errors. HP director loaded. Sorry mablekeats, no quick fix! In regards to your printer, if you follow what I have done you're printer should be just fine. There is not always one way to fix anyone problem. Every PC is different.