Question about Microsoft Zune JS8-00001 Digital Media Player

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Reset the zune

I put my zune on a laptop and my wife gave it to her mother so how do i reste it so i can put it on the house computer?

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I forget where the option is (in one of the zune software settings menu), but you can tell the laptop to "forget this device".

Plug the zune to ***********-in-law's laptop, open up the zune software,open up settings and then search for and select "forget this device"

You can also try to plug the zune into your home pc, a message will pop up and say
"this device is connected to another computer, would you like to change this to your home or sign in as a guest". Accept the change to your "home".


John Lox

Posted on Dec 19, 2008

  • John Lox Dec 19, 2008

    not sure what happened with the **************??? I originally wrote "into ***********-in-law's laptop

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Press back and up at the same time. This should reset the device. You may also need to plug it into a power source. Also make sure the hold switch on the top of your Zune device is set to “off” while you are performing these steps.

Posted on Apr 03, 2008

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Posted on Jan 02, 2017

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My zune worked an hour ago just fine. I get home to try to put music on it and it wont work..i'm using the same laptop i was using before. It wont even say it's connected to the computer, i tried the wall...


I guess since you tried all the things that a cust. serv. rep would have said to do, maybe it needs to be sent in for repair. I have a Zune HD and before that I had the older Zunes and it broke on me. Sometime new technology just doesn't work like it should.

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One of two solutions to try

First, hold back arrow button and up on the touch pad (non-touch screen version) until it resets, then try to sync again.

If no go...

Next, connect the device to a true 2.0 usb port, try not to use any usb ports on your monitor or keyboard, connect the Zune directly to your PC and then try.

Lastly, not a troubleshooting steps per se, but try a different Zune cable as the 1st generation cables are thin, slow, and are easily damaged.

Hope this helps!

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1. Sync the Zune with its "home" computer. Each Zune has a specific "home" computer that it automatically syncs with. Use your Zune-specific USB cord to connect your device to this computer, and then sync your device as you normally would. This will solve most software hiccups and will generally get your Zune out of a "frozen" state.
2. Perform a soft reset. If syncing your device doesn't work, you can reset your software by holding the "Back" and "Up" buttons on the central control pad. Your screen will flicker, and then the Zune logo will appear with a status bar. Within a few moments, your software should be returned to normal.
3. Perform a system restore. However, doing this will erase all of your music, videos and photos, so only do this if you have exhausted both of the other troubleshooting steps. You can restore your Zune by connecting it to your computer, selecting it from the "Devices" list, and then pressing the "Restore" button. The process may take a few minutes, depending on how much content you had on your device. Once the restore has finished, your Zune will be completely blank.

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It happens to my Zune often. Don't Worry. Reset your zune. Now hold the back button while holding the upper part of your touch pad, when it starts to reboot immediately connect it to your computer. Continue to restart your zune again and again (i.e back and upper part of touch pad) and keep on unplugging and plugging it to your computer. It will work out. I'm SURE. This happened to me, I tried this method and it worked but after I restarted the zune 4 times!!!

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1 Answer

My 30gb zune is frozen with the zune logo on the screen.


Hi as of last night every zune30gb in the world went frozen go to zune web page and go to support on the zune page and put in a repair request i also have a zune30gb so i hope they will be fixing the problem soon .

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

My 30 gb zune is frozen


There's a fix:

Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

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2 Answers

I have a brand new Zune 8 GB player, given as a gift. I downloaded the Zune Software, but when I connect the player by the USB cable, the Zune program does not recognize a Zune as being connected. Also,...


Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps

----
ALL YOUR BASE BELONG TO US - is a video that must have been loaded on the Zune previously.

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if all else fails...

If you connected the ZUNE to your computer before installing the software the computer may have installed it as a different device.

Go to Control Panel - then System - Device Manager. Plug in ZUNE player and see if any new devices show as being connected. BE CAREFUL IN DEVICE MANAGER THOUGH, IF YOU UNINSTALL THE WRONG ITEM, IT COULD MESS YOUR COMPUTER UP.

If this works rate it a FIX-YA!

Dec 25, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

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Get the most up to date software for the computer (ver 3.1.620.0) and the Zune (ver 3.1).
Reset your device.
Restore your device.
Open a Repair Order online.
Call Zune support at 1-877-438-9863

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