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Re: oven door will not close because the door lock is on...
Is not actuallly physically closing??? perhaps the lock/ latch has partially engaged prevetning door from closing, and with the door oopen it cannot do anything for safety reasons. can you see a door /light switch thtyou can depress by hand??? if so push and hold it in the light should go out, and at this point continue to hold in switch and try starting a self clean cycle ( dont worry it wont actually start cleaning right away)it then should activet the latch assy to fully engage and suppoedly lock door, still depressing the button then press thecancel button and the latch should return to the normal resting position and you can close the door
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lock assembly is bad and should be replaced, you can try to move it but that
won't help and will have to be replaced to solve this issue. Hope this
helps...please post back for further assistance.
I had the same problem. Open the oven door. Press and hold the light switch. You will hear the door lock move back into the correct position. Hope this fixes your problem. This has happened to me twice and holding the light switch always works.
most of the time a simple fix....
you have to trick the door lock mech into cycling through the cleaning process (takes about 20 seconds)
PrintRange - “LOCKED DOOR” flashes in the display
If “LOCKED DOOR” is flashing in the display of your range or oven, and the self-clean cycle has not been selected, follow the steps below to reset your control:
With the door open, locate the door jamb switch on the face of the oven. It will look like a small black post or dowel.
Push it in until the oven cavity light goes off, indicating that the oven believes the door is closed.
While you hold the door jamb switch in this position, complete the following steps.
Press the Clean pad, wait 10 seconds.
When the cycle initiates, press the clear/off or cancel pad immediately to cancel it.
Wait 10 seconds for the display to clear.
The door should unlock and there should not be a need for service.
Press the Clean pad.
Close the door.
Slide the latch to lock the door.
Hit the cancel button immediately.
Unlock the door.
If the above does not correct the situation, a service technician will need to check your cooking product. To obtain in or out of warranty repair on Major Appliances, you may call 1-800-GE-CARES (800-432-2737) or schedule service online.