Oven door will not close because the door lock is...

is not actuallly physically closing??? perhaps the lock/ latch has partially engaged prevetning door from closing, and with the door oopen it cannot do anything for safety reasons. can you see a door /light switch thtyou can depress by hand??? if so push and hold it in the light should go out, and at this point continue to hold in switch and try starting a self clean cycle ( dont worry it wont actually start cleaning right away)it then should activet the latch assy to fully engage and suppoedly lock door, still depressing the button then press thecancel button and the latch should return to the normal resting position and you can close the door