Question about Kenmore 46462 Front Load Washer

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Kenmore washer stopped with F21 error code

Error code states drain/hose problem but seems okay. Says to do rinse/spin, hit second rinse to just spin out and empty water. Turn on "add a garment" and locked go on at same time. Says hit stop twice and unlocks, but again when you try to spin it out, both light up and nothing happens. Why did drain problem go off in the first place? Does not seem to be a drain problem. Only a couple months old and worked fine until now. Just get warranty service out? Thanks
Jeff

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  • vishal1013 Jun 21, 2008

    Hey I am facing the same problem,It goes on Add a Garment and gets locked and there is water filled in.I just bought this washer.How can i fix this problem?


  • Anonymous Dec 28, 2008

    I have the same problem when I purchased a Kenmore H2 - piece of sh--. Have warranty - yet when call for help - it was a nightmare to deal with the repairmen - using the f word to me when I ask a simple question what is f21. " We should all boycott Sears / Kmart for selling this machine - it simply IS A PIECE OF GARBAGE AND ITS REPAIR MAN "

  • kmccann Dec 30, 2008

    I have the same problem and am vey frustrated with this! this was an expensive washer and I ma not getting the problem solved.

  • jeffatus May 11, 2010

    Solution #2 was perfect! Thanks for the help! My machine was down for two days and the laundry was piling up...It was such an easy fix, I would have been very angry if I had to pay a "professional" to come out and do what I did in 15 minutes. I found two baby socks in the screen, it blocked up the drain pretty good.

  • Pam Scheurich Apr 29, 2012

    Had the same error code F-21. The toughest part was getting the bottom panel off, which was secured at the floor. I put 2 different flat pans under it so water wouldn't get all over the floor. Mine was stopped up with 4 pennies, 2 dimes, bobby pins, nails, screws, jewelry, hair, you name it. Yeah, fixed it!

  • Pam Scheurich Apr 29, 2012

    Had the same error code F-21. The toughest part was getting the bottom panel off, which was secured at the floor. I put 2 different flat pans under it so water wouldn't get all over the floor. Mine was stopped up with 4 pennies, 2 dimes, bobby pins, nails, screws, jewelry, hair, you name it. Yeah, fixed it!

  • ben93smith
    ben93smith Nov 23, 2012

    did all that and found a bunch of stuff, reassembled and got same message. I can blow back through the drain line and the impellerr turns freely...any other ideas?

  • nellen259
    nellen259 Dec 30, 2012

    I bought my kenmore H5 smart washer and it still had the stickers on it and had only been used roughly 20 washes. I got it home and the very first load it gave me the F21 code. I figured I might have gotten taken after looking online on this website and read these blogs! But I did as it says, It really is as easy as 3 screws and the unscrewing the big knob. A lot of water came rushing out but low and behold that plastic basket was completely full of debri!?!? It runs awesome now. THANKX

  • re_collin982
    re_collin982 Jan 24, 2013

    After looking at a few You Tube videos, I found that I needed to empty out the drain trap. There was all sorts of stuff in there. A hotel room key, chap stick, lots of hair )human and dog) and stuffing from a dog bed, which I think was the ultimate culprit. It wasn't hard but be prepared for a LOT of water to come rushing out.

  • Joe M Aug 09, 2013

    I am not who caitlinf is but THANK YOU. Reading the lots of water was key to making sure I had my wet-vac handily.

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This solution is the best! Thank you so much. You just saved us a whole bunch of $$$ and frustration. 1 baby sock and 1 pair of undies later - the machine is back to normal. THANK YOU!

unplug from power source...remove front lower panel (3 sheet metal screw wirh 1/4" drive head located on the lower lop of the panel)...open pump strainer (looks like a large stove knob, Turn it counter clokwise, lookout! lots of water will gush out... back flush the pump by filling the outet of the drain hose ( this may dislodge debris that may jam your pump)...re-assemble, plug to power, and turn-on. In my case, there was a piece of a pencil lodge in the pump impeller. I had to disassemble the pump. it can be done if you are patient and able to figure out how the plastic thing come apart. Good luck! If all else call the pros!

Posted on May 01, 2009

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  • bronradle
    bronradle Apr 13, 2012

    thank you! Took me a bit longer than 15 minutes...1 1/2 hours but I had to find the right tools and the pump strainer and screws were on there super tight. But i now have a running washer and my husband is so proud of his handy wife. Ours was caught up with bobby pins, sequins, lint and what I think used to be a figurines sword.

  • gkoetzner
    gkoetzner Apr 21, 2012

    This was excellent! Thank you!
    Saved us a call to the service and we found the pen top stuck in the impeller within 5 minutes. An underbed storage box contained all the water from the drain hose so thanks for the warning!

  • thowell944
    thowell944 Jul 14, 2012

    Thank you very much...took all of the 15 minutes to remove the 3 screws and counterclockwise turn the "stove" knob. The water came out, but the wad of wet dog hair that had collected was disgusting and smelled of a long overdue dirty aquarium. Your solution was quick and easy. Saved us a plumbing call. Greatly appreciated.

  • thowell944
    thowell944 Jul 14, 2012

    Thank you very much...took all of the 15 minutes to remove the 3 screws and counterclockwise turn the "stove" knob. The water came out, but the wad of wet dog hair that had collected was disgusting and smelled of a long overdue dirty aquarium. Your solution was quick and easy. Saved us a plumbing call. Greatly appreciated.

  • mrsaudreycol
    mrsaudreycol Aug 06, 2012

    omg thank you so much it worked ,only i took of back panel , and i worked out it was in the front , and the 3 screws on the very bottom , its like we got a new machine because its not being working right for months because its being spinning with all that extra water . thank you so much

  • surene634
    surene634 Sep 23, 2012

    Yes, thank you thank you, this worked great and only took minutes.

  • re_collin982
    re_collin982 Jan 24, 2013

    My problem was getting the dang hex screws out of the bottom of the panel. I'm a smaller woman but I managed to wedge something under the from in order to get to them. Then, what I found was NASTY! Coins, an ink pen, a lip balm, parts of a hotel room key card, shirt collar stays, and lots and lots of sludgy dog and human hair. Be sure to look beyond the first part of the drain trap, into the smaller tube. Just beyond that is a rubber area that was also clogged up. It took some long needle nose pliers and out came a huge hunk of key card and dog bed filling fluff. And about 3 gallons of water, no joke. I'm kinds proud of myself, and I know my husband will be glad we saved on a service call! Thanks for the info!

  • gfaltin
    gfaltin Feb 10, 2013

    This worked for me as well. Had a bunch of change stuck in there among some plastic kid stuff. Don't have a pedestal for mine so access to the panel required some effort and will need a new floor tray since old one is cracked now. But so far things appear to be working again.

  • gfaltin
    gfaltin Feb 10, 2013

    This worked for me. My problem is we don't have a pedestal and to have access to the panel I had to work around the floor tray and it cracked. But got the gunk out - that's a smelly mess. Had plenty of change in there and some plastic bits from kid toys. Everything seems to be working fine. Now just have to replace the floor tray.

  • cobrawench
    cobrawench Jul 16, 2013

    Add me to the list of extremely grateful people who you helped with this answer! I joined this site just to type this. You saved us a huge repair bill at a time when we could not afford it. Many thanks!

  • KRD1 Sep 01, 2013

    Wow this worked! Thank you so much. Saved me having to call an expensive repair man out. I had two socks stuck in there. One thing to add to your solution, make sure to put a bucket under the valve before you open it. I wasn't expecting as much water to dump out as did. It filled up about 3/4 of my mop bucket with sewage smelling water!

  • Cookie Ervin
    Cookie Ervin Nov 15, 2013

    thank you so much! saved me tons of money for sure.

  • JPpj
    JPpj Apr 21, 2014

    Worked for me as well, had to reach under the tub and squeze the drain bulb to force some debris out (sock) and lots of coins and evil smelling guck.

  • Jeremy Lowery
    Jeremy Lowery Apr 01, 2015

    Wow! So simple and easy. Took 10 minutes and worked great!

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Thanks for the tip!!! 10 min fix ALL by myself---husband will be thrilled that I saved him some money! Women don't be freaked out by this YOU can fix it too!!!

Posted on May 13, 2009

  • elizabeth nank Sep 24, 2013

    Great tip. Found two socks and it took less than 5 mins. Saved me a call to sears.

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Unplug from power source...remove front lower panel (3 sheet metal screw wirh 1/4" drive head located on the lower lop of the panel)...open pump strainer (looks like a large stove knob, Turn it counter clokwise, lookout! lots of water will gush out... back flush the pump by filling the outet of the drain hose ( this may dislodge debris that may jam your pump)...re-assemble, plug to power, and turn-on. In my case, there was a piece of a pencil lodge in the pump impeller. I had to disassemble the pump. it can be done if you are patient and able to figure out how the plastic thing come apart. Good luck! If all else call the pros!

Posted on May 05, 2008

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  • decan Dec 16, 2010

    BEST advise ever !!!! Thank You. Your solution was very easy and very quick to accomplish. I put a bucket with a lip under strainer to catch all the water. "Solution 2", you are the best.

  • Guest Dec 31, 2010

    Thank you for posting this! It totally worked!!

  • BestWishes Jan 31, 2011

    Omg. This totally worked. You just saved absingle mom $200 for service guy and a lot of heartache. God bless you.

  • nickystixx Feb 12, 2011

    huzzah for solution #2! i guess it was a blessing in disguise that the service tech never showed up to my house. HAHAHA, saved me $99.99 just for the service call and god only knows what they would have robbed me for afterwards. oh yeah, the bucket is a good idea too :)

  • kylesmom0127 Feb 13, 2011

    Thank you so much!!! It saved me 3 days of waiting for a tech and hours at the laundromat

  • mynameschris Feb 15, 2011

    i love you

  • mynameschris Feb 15, 2011

    i love you

  • capriottichr Mar 13, 2011

    This was the best solution!! Ours was a bobby pin stuck in the impeller! Thanks for the post!!

  • TorxGal Mar 13, 2011

    I took on this task, and found that a number 20 torx driver worked better than a hex wrench to remove the three screw on the front panel. Other than that, just as described, I cleaned out the pump strainer - my husband forgets to take the pens out of his pants pockets all the time, and I found them all in 1 inch pieces. All reassembled, and it works again, without error messages. Thank you, thank you, thank you! You saved my washer, and boosted my mechanical prowess all in one step. My husband says he'll be better with emptying his pockets now. : )

  • Love sumer Apr 19, 2011

    Awesome. Thanks so much!!! Baby sock, toonie, dime, nickel, and metal weight from shower curtain. You are awesome!!!!

  • vkeegan875 May 10, 2011

    Thanks for the tip. Washer is running fine after unclogging the filter. Easy fix. and free.......

  • momtotwinspl Jun 07, 2011

    You are the bomb diggity. And that is all I have to say about that.

  • TheQueenB1 Jun 18, 2011

    Thank you!!!!! It's 1:45 am and I have to leave on a business trip in a few hours. Didn't even break a nail :).

  • avspy Jul 28, 2011

    SOOOOO glad I found this extremely helpful solution! Instructions were easy to follow, and now I'm all proud of myself for being able to get it fixed without having to call a repairman! A thousand thanks!!!

  • McClintok Sep 05, 2011

    Yep, this went just as you said! The hardest part was draining the water without it running out all over the floor. My washer isn't on a stand, so I had to use cups that would fit under the washer and keep pouring them in to a bigger bucket. I ended up finding a button, nickel, and a sock that was jamming up the drain pump propeller. This post was such a helpful repair procedure. Thank you so much!

  • Little Missy Feb 08, 2012

    Thank You...Thank You...Thank You!!!!! You are a God send. I fallowed the directions to fixing my humming machine that wouldnt drain and it worked! It is working as I right this. I cant thank you enough. My friends are going to be even more astounded now that this independant woman fixed her machine...I will make sure I tell them the advice came from you :-) Thank you and God bless!

  • belakben1
    belakben1 May 20, 2012

    THANK YOU..THANK YOU..THANK YOU!! Sunday afternoon..packing for my two kids and myself to go to graduation in Denver..and packing my husband to leave town for a few days..and there it is F21!!!! yucky water sitting in the washer...We fixed it..it was a little messy but..wow..sooooo glad to have it fixed..

  • DAN SCHIAVO Dec 07, 2012

    THANKS DUDE REALY , WHAT A GREAT FIX MANUAL NEVER SAYS ANYTHING ABOUT THAT HAD MORE LINT IN THERE THAN IN THE DRYER AGAIN THANKS GREAT POST

  • carol Feb 15, 2013

    How do I get that lower panel off, I don't see any screws?

  • carol Feb 15, 2013

    How do I find the screws to remove the lower front panel?

  • carol Feb 15, 2013

    so I found the screws, cleaned the filter, (had losts of coins, replaced the knob washer went on, refilled the tub and didn't drain AGAIN????

  • carol Feb 16, 2013

    f21 came back and still does not spin?? any suggestions

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Thanks to those who posted the instructions. Just saved me a pretty penny in calling out Sears. Found 2 pairs of kids socks, a pocket full of change and some bra wires. The annoying thing is that cleaning the strainer is so easy but it's not mentioned in the manuals and so many people would call an engineer.

Having paid for Sears engineers in the past you're talking about several hundred dollars for a job that almost anyone could do in 15 mins.

Posted on Aug 18, 2009

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THANK YOU!!! I had the same problem this morning. The washer would not drain and the F21 error code was flashing. I opened the pump and it was FULL. Once it was emptied, it drained and the loud buzzing noise went away!!!! Thanks.

Posted on Jul 05, 2008

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I just fixed my wife's washer Thanks to all of the responses on this site I had an ink pen, a green scrubby and several coins took about ten minutes and saved a **** load from not calling a service tech. Thanks

Posted on Nov 26, 2008

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Thanks so much for the great tip! I found $1.37 worth of change and a pair of thong underwear (not mine)! Works like a charm now and seems to run less loud.

Posted on Sep 05, 2008

  • smithtesting Sep 05, 2008

    Thanks so much for the great advise - I found $1.37 in change and a pair of wife's thong underwear. Works like a charm now even seems to be less loud. Thanks again!

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Thanks a LOT ten min. Fixed Two Dimes a peace of 1*2 Plastic in line and a babby sock and STAPLES YES STAPLES

Posted on Mar 12, 2010

  • Pat Callihan
    Pat Callihan Jul 07, 2014

    carol sounds like you still have something in the drain check again and see if you can spin the pump with you fingers check way back

  • Pat Callihan
    Pat Callihan Oct 15, 2014

    Look behind the Impeller see if it has a broken vane and check the small hose and make sure there is nothing else stuck in there good luck.

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Solution #2 was great! Thank you so much! We found a pair of baby socks, hand full of pony tail holders and a pocket full of change!

Posted on Aug 16, 2009

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Awesome That was so easy and it was the problem!! I found a bunch of change 300 dollars and ton of lint. Make sure to take your money out of your pocket!

Thanks

Posted on May 19, 2008

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  • Kenmore Master
  • 2,651 Answers

You have a warr might as well call them , its why you bought new afer all

Posted on Apr 03, 2008

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OK, so I have taken apart the machine from the front and cleaned out the trap, still getting F 21 if my load is very big at all. It seems I have to get into the pump itself--that's another issue. Can any of you help me with that?

Posted on Aug 01, 2013

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OY!!!! Got it in 1!!!!! THANK YOU SOOOOO, SOOOOO much!!!!! Prolly saved me $200-300 dollars from some sleazeball repairman! Owe ya a beer! (at least)

Posted on Jul 07, 2010

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THANKS! My filter was jammed packed with junk. Everything from lint to earrings, I am so happy that I didn't need to call to have it fixed!

Posted on Aug 09, 2008

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Thanks for the solution. Had F21 show up out of nowhere, so followed your instructions to clean out the pump strainer. Apparently that's where all the Barbie clothes and shoes have been going! Works great now.

Posted on Jun 04, 2008

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I just cleaned out the drain and the machine is back to working like a charm! Thanks so much for your advice on cleaning that out and you were right, lots of water poured out!!!!

Posted on Dec 30, 2008

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BEWARE, KENMORE FRONT LOADERS EAT THONG UNDERWEAR!

THANK YOU for the solution!  I wish I would have come here sooner.  I had three Sears techs come out on three separate occasions all claiming a different "problem" or defective part that needed to be replaced.  After spending $188 and the issue still not fixed, the 3rd tech wanted another $140 to pull the pump apart.  I told him to leave, found this solution, and did it myself in 20 minutes.  Just like smithtesting above, I had the same issue, a pair of my wife's thong underwear was stuck in the pump with about a buck and half of change.

Posted on Sep 26, 2008

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My pump was full of about $ 6.00 in quarters... I am sure this solution saved me at least the $294.00 dollars the guy before me found... Thank you for the correct solution and the easy fix...

Posted on Aug 28, 2008

Absolutely correct about the pump. There were coins stuck in the pump.

Posted on May 14, 2008

  • rjwetak Oct 15, 2011

    Such a simple repair! Less than 5 minutes and I found almost $3 bucks in change in the drain trap. ( beer money!!) THANK YOU FOR THE INFO!!!

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Should the pump impeller turn freely or have a bit of a lope?
Mine turns but not completely freely and does not drain. . Motor humms and then i get f21 error

Posted on Oct 15, 2014

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Unclogged the drain hoses and drain in back, found $6.25 in quarters in the water pump. Replaced the water pump, Still getting f21 error, replaced the boot under washer since it developed a leak ( this was a pain btw), Still getting the error...any other suggestions?? Please!!

Posted on Apr 25, 2013

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Still giving me the same message

Posted on Apr 13, 2013

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Thank you for this fix! Had a load of towels and water in my washer and didn't want to have to wait for a repair guy. Found $2.32 in change, pen cap, air soft pellets and a stick in the filter. Back up and running again in 30min. My husband was happy to save the money too!
Amy

Posted on Jun 22, 2012

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Thanks! it took my husband 15 minutes to fix it!!! It was obvious what the problem was. nasty. We bought ours used recently so it wasn't our snickers wrapper, b-bs, ink pen, $1 worth of change, sun flower seeds, or bathing suit strap!! :)

Posted on Feb 11, 2012

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OHH MY GOD!! WHY IS THIS NOT ON THE FRONT PAGE OF THE MANUAL UNDERLINED IN RED? You have all seen the solutions to the problem in the manual with the ending being "call repair service". This is nothing but Sears to bilk the general public for a repair trip. The only thing I want to add is the panel is on the FRONT! I was not paying attention to the instructions and took the whole BACK off. I left the back off and all seems great!! THANK YOU

Posted on Jul 25, 2010

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Thank you # 2!!!! removed baby clothes, crayons and lint and now it's working great! Glad we looked online before calling anyone or buying new. Seems good advice would be to use one of those mesh bags for small garments ecspecially baby socks. This makes my husband a tad less angry that our Sony LCD is going to ****...
Thanks!

Posted on Jun 08, 2010

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Solution #2 was perfect, my husband found a sock and some nails, no money, but at least we saved the service fee. Thank you, Thank you

Posted on May 16, 2010

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Kudo's to all who posted this wonderful solution! Not only did I save the $130 Sears repair bill, but I made $1.36 from the change that shot out of the drain! Best repair tip was the one that suggested using a few large plastic bags to catch the water - about 2 gallons of water came out and the bags worked much better than a bucket ever would have because the drain is so close to the floor. this 5 minute easy repair is fantastic!

Posted on May 13, 2010

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Solution #2 worked like a charm. Very many thanks for the tip and saving us a service call to Sears.

thanks

Posted on May 07, 2010

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Solution #2 was spot (washer joke) on!! The fix was 10 mins.

Posted on Apr 29, 2010

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I workerd Awesome. Onsies, Lego, Coins. Save some buck too.

Posted on Jan 06, 2010

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Thank you so much solution #2! I am a stay at home mom 34 years old and I cant wait to tell my husband that I fixed the washer !!! There was a piece of fabric softener and a sock in the drain...running a clean washer now!

Posted on Sep 24, 2009

This solution was fantastic. As a word of advice, don't put rubber backed rugs into the washer as the backing disintegrates and clogs the drain boot and hose.

Thanks!

Posted on Sep 11, 2008

This solution was fantastic. As a word of advice, don't put rubber backed rugs into the washer as the backing disintegrates and clogs the drain boot and hose.

Thanks!

Posted on Sep 11, 2008

  • rjwetak Oct 15, 2011

    Super easy, less than 5 minutes!! Toughest part is cleaning the mess from the draining water. ANYBODY can handle this fix. Best of all I found almost $5 bucks in change (Beer Money!)

  • sprint_range
    sprint_range Aug 05, 2012

    I even got 15 dollor in change

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I Just had the same problem. Turned out to be the load was too heavy. I found that by starting a new cycle and canceling it I was able to empty out some clothes and then start cycle over. Works fine now.

Posted on May 13, 2008

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SOURCE: Kenmore washer stopped with F21 error code

Hi, I think the first thing you need to do is check the pump and make sur ethe impeller inside the pump is actuall turning and in good shape. Something may have passed through and in the course, sheared off the impeller fins. Chekc closely... Thanks

Posted on Jun 06, 2009

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F-21 code several times. We clean the pump. Start again the rinse/drain and spin cicle, and now present sd code and later f-21 code. What we need to do.


I have the manual for this machine. Under "Code 21" it says the following:
"F21" (Drain Problem) Select STOP twice to cancel the cycle. Unplug washer or disconnect power. Check the following: Is the drain hose kinked? Is the drain hose frozen? Is the drain hose clogged? Is the drain hose more than 96" (2.4 m) above the floor? Plug in washer or reconnect power. Re-select cycle and press START. If the problem remains, call for service.
For "SUDS" code, the following:
"SUD" (Suds Routine) When excessive suds are detected, a suds routine automatically starts. This routine removes extra suds and assures proper rinsing of your garments. "SUD" is displayed during rinsing to inform you that Suds Routine was activated. Use only HE (High Efficiency) detergents.
Here is some more information that may help you as well:
"F" Codes other than F20, F21 and F22 Select STOP twice to cancel the cycle. Select DRAIN & SPIN if there is excessive water in the washer. Re-select cycle and press START. If the problem remains, call for service.
I hope this is of some help to you, Please rate and comment, Thank You
Joe

Sep 04, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

The washer stops before rinseing and sends a code 5D.


Hi

Error code SD/5d means LONG DRAIN. This error appears when the drain time exceeds 8 minutes and the water valves turn off. After 4 minutes the "Sd" error will be displayed, and then 4 minutes later the F21 error code will be displayed. Press PAUSE/CANCEL two times to clear the display. Please Check the drain hose and make sure it is not plugged or kinked. If the drain hose if fine then unplug the washer and check the electrical connections at the pump and make sure the pump is running. Check the drain pump filter for foreign objects. To access the drain pump and filter remove the front kick panel and trace the drain hose to the bottom of the washer, drain pump would be located there. If you are not able to access it, then replace the back panel as well. Plug in washer or reconnect power. If the issue is still not resolved then you would need to replace the drain pump. Hope this helps...please post back for further assistance.

Daniel

Aug 23, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

Keeps on coding F21 - we have adjusted the hose several times but still seems to be giving us problems


Hi

Error F21 means F21 error means that the drain time has exceeded 8 minutes; this will turn off the water valves. Error code SD means LONG DRAIN. This error appears when the drain time exceeds 8 minutes and the water valves turn off. After 4 minutes the "Sd" error will be displayed, and then 4 minutes later the F21 error code will be displayed. Press PAUSE/CANCEL two times to clear the display. Please Check the drain hose and make sure it is not plugged or kinked. If the drain hose if fine then unplug the washer and check the electrical connections at the pump and make sure the pump is running. Check the drain pump filter for foreign objects. To access the drain pump and filter remove the front kick panel and trace the drain hose to the bottom of the washer, drain pump would be located there. If you are not able to access it, then replace the back panel as well. Plug in washer or reconnect power. If the issue is still not resolved then you would need to replace the drain pump.
Hope this helps... Please post back if you need more information.


Daniel

Jan 01, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

F21 error on kenmore he2plus washmachine. Door locks. Due to no spinning and water remaining in the machine? I run the rinse/drain&spin program (15 minutes) several times. it stays at 15min remaining...


"F21" is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a "SUDS" error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:


1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2.Check the drain hose to make sure it is not kinked or clogged.
3.Check the electrical connections to the pump and ensure the pump is running.
4.Remove the drain pump filter and check for foreign objects and/or debris.


If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Mar 23, 2010 | Kenmore HE2 Plus Front Load Washer

2 Answers

Door is locked code F21 wont run or cycle or empty water


First check your washer plug to see if the connections are tightly screwed. Next check your filter if you haven't for long.

Remove the 3 screws at the bottom of the front panel under the washer door. Your filter door will be light brown. If you find a hose there it is to drain out excess water (water that could not be drained by your pump) After you hv drained unscrew the cap and remove all the junk inside. Have a large plastic bag to catch junk and water. Refit carefully after cleaning out. If not solved, something shd be blocking your pump, check this out

How abt a nice rating for the free help? Thnks

Jan 13, 2010 | Kenmore HE2 Plus Front Load Washer

1 Answer

Wash cycle stops, F21 error message appears


"F21" is a Long Drain error code. This indicates that you have an obstruction in the drainage system. More than likely you probably have a clog in the drain pump. The following link explains:

http://www.fixya.com/support/r1484065-f21_error_code_whirlpool_duet_kenmore

Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris can commonly clog in this area as well causing the drain cycle to fail.

If you have any questions about this repair, or need additional assistance, please let me know. I hope this helps you.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced.

Sep 11, 2009 | Kenmore Elite HE5t Washer

1 Answer

Keep getting error code sd or 5d and sometimes a F error on my HE 2plus washer. Is there an inexpensive solution to the problem or should we be shopping for a new washer?


Hi

The Sd or 5d indicates that excessive suds are detected by the washer during the drain or spin phases of the cycle. The washer will stop and fill with 4 liters of water and then wait for 5 minutes to allow the suds to dissipate before continuing. If the suds cannot be reduced or eliminated so that the washer cycle can continue, it may stop and display the F21 (long drain) fault code. After the suds dissipate, you can normally drain the washer and spin out the clothes using a RINSE/DRAIN & SPIN cycle. Make sure that you are using HE (High Efficiency) detergent in the appropriate amounts to prevent excessive suds in the washer. This should prevent the washer from going into this routine.

And if you still face the same error then probably there is something(coins, socks, dirt, debris, etc) stuck inside the drain filter of your washer. You'll need to check the drain filter. To access the drain filter. To check the drain pump follow these steps:
  1. Unplug the washer to completely disconnect electrical power.
  2. Remove the bottom front service panel as shown in the first image below.
Also check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

Also refer to these diagrams for more details--

Kenmore Drain filter and pump link1

Kenmore Drain filter and pump link2

Please do rate this solution and revert for further assistance.

Thanks
Rylee

Jul 13, 2009 | Kenmore HE2 Plus Front Load Washer

2 Answers

Kenmore washer stopped with F21 error code


REPL/ YOUR PUMP F 21 LONG DRAIN .. MAYBE JUST NEEDS TO CLEANED OUT

Nov 29, 2008 | Washing Machines

1 Answer

Kenmore HE2plus wont spin...F-21 error


Apparantly the F21 error means there is a drain problem...I removed the drain hose from the output in the wall and held it down at ground level and let it drain into a pot...I ran the rinse, drain and spin cycle while I did this but before I hit the start button I hit the 2nd rinse button to turn off the rinse portion of the cycle. It seems to be draining fine now.

Jul 01, 2008 | Washing Machines

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