Question about Maxtor OneTouch II external hard drive 500GB 7,200 RPM - FireWire & USB (E04W500)

1 Answer

My One touch drive just stopped working.

It doesn't show up on Disk Utility. Help!

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  • sawatzki1 Sep 12, 2008

    I had my computer wiped clean and backed up my files to my Maxtor II so i could recover them after I put my programs back on. Now my computer does not recognize that my maxtor is pluged in, so i can't access any of my saved files on my maxtor unit.

  • Anonymous Jan 20, 2009

    i didnt appear on mac desktop it appear on my computer on windows but u cannot view or open it, when i repair it on disk utility on this error appear:

    unable to read FAT (input/ouput error)
    Error: The undelying task reported failure on exit

    1 non HFS checked
    1 volume could not be repaired because of an error


    what should i do

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It seems That this drive has not been recognized by your computer.
Try this; because the drive is a "removable device" disconnect switch off reconnect and switch on.This will send a signal to your computer that a new device has been Connected and perhaps you may need to follow the install wizard instructions. you may have to do this for a number of occations but your computer will soon adopt your new external device as a valuable family member.
I hope this will solve your problem.
Good luck
Goffa

Posted on Nov 30, 2008

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Posted on Jan 02, 2017

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The drive has probably gone, but what I would try is make sure that it is not a cabling or port problem. First try the cable that you have been using in another usb device (one that you know works) and see if that works, that will prove that the cable is functioning properly. If that does not work try the cable in one of your other usb ports. If you are funning it as a firewire device do the same with firewire as above. If these work then it is more than likely the hard drive is gone.

If the drive is under three years old as far as I can see the G-Tech external hard drives are covered with a three year warranty see http://g-technology.com/products/g-drive.cfm get in touch with the manufacturer and claim under their warranty.

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- If it is just greyed out you might only need to re-format the drive or possibly repair the disk.

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if there is firewire available, try that.

Open Applications
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I have an external hard drive made by Gigaware. When plugging it in, the computer recognizes it as mass storage device but will not show up in My Computer. The external drive is on and spinning. Any...


If you have not used the external hard drive before, you will have to go into your drive management and initialize your drive and possibly format it. The fact that your computer recognizes it is a good sign. It means that the external drive is working properly and the computer recognizes that the external drive is there. I have an short paper I have written describing how to use the drive management utility in windows. It is too long to post here. I can either post part of it or you can give me your email and I will send it as a MS word attachment so you can have the entire paper.
I hope you find this helpful Brian
Here is the part I can post here:

Using Disk Management Utility

Disk management utility will help you see all the drives that are connected to your computer, including internal hard drives, CD or DVD Drives, and removable storage like USB sticks and external hard drives. Using this utility, you can check for attached drives that are not visible in windows when attached to your computer. You can also format drives, change drive letters, mark a partition as active and delete partitions. A word on caution about using the Disk Management Utility: This utility can cause destruction of data. If you are not sure of what you are looking at and uncomfortable with using this utility you should consult with an advanced user before making any changes to drives using this utility.

Right click on you "My Computer" Icon

A menu will open

Chose "Manage"

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The Computer Management window is broken down into 3 sections. The first section on the left side of the window shows a menu. Disk Management is on the lower portion of the menu.

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Next to the smaller section described above, is a larger section which shows the driver letter, size of the driver and condition (if working correctly will show "healthy")

This is the area you can right click and get a menu that will allow you to open, explore, mark the partition as active, change the driver letter, format the drive or delete a partition. (A note of caution here. Changing the driver letter on your main hard drive partition will cause windows to stop functioning. The main hard drive, or hard drive partition, is normally given the letter "C".) A hard drive may show two or more partitions with separate drive letters designated for each partition.

A drive this is having a problem may show that it needs to be formatted (status as Unformatted). This can be done from this window. An external drive, whether it is a hard drive or CD/DVD drive, can have the letter designator change done if you want to organize your external drives. There are times when a drive will not show up because the drive letter that they are programmed to use are taken.

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1 Answer

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I hope this is helpful!!

Brian

Using Disk Management Utility


Disk management utility will help you see all the drives that are connected to your computer, including internal hard drives, CD or DVD Drives, and removable storage like USB sticks and external hard drives. Using this utility, you can check for attached drives that are not visible in windows when attached to your computer. You can also format drives, change drive letters, mark a partition as active and delete partitions. A word on caution about using the Disk Management Utility: This utility can cause destruction of data. If you are not sure of what you are looking at and uncomfortable with using this utility you should consult with an advanced user before making any changes to drives using this utility.


The Disk Management utility can be accessed in two different ways.

#1- You can open the Control Panel,

Click on Administrative Tools,

Click on Computer Management and the Computer Management window will open.

#2- Right click on you "My Computer" Icon

A menu will open

Chose "Manage"

The Computer Management window will open


The Computer Management window is broken down into 3 sections.

The first section on the left side of the window shows a menu. Disk Management is on the lower portion of the menu.

The right side is separated into two sections, top and bottom. The top portion shows a list of active drives on the computer. The lower portion shows all drives connected to the computer. CD or DVD drives that have not disk will not show as active drives on the top section, but can be seen in the lower section.


The lower section will show the drive description, drive size and drive condition (online or off line) in small box on the left side of that section. Disk drives will designate a "Drive" and a number. Drive 0 is usually your internal hard drive. Then it would list drive 1, drive 2, etc, depending on how many internal and external drive sources you have connected to your computer. Then it will list your CD drives and generally show their drive letter assignments.


Next to the smaller section described above, is a larger section which shows the driver letter, size of the driver and condition (if working correctly will show "healthy")

This is the area you can right click and get a menu that will allow you to open, explore, mark the partition as active, change the driver letter, format the drive or delete a partition. (A note of caution here. Changing the driver letter on your main hard drive partition will cause windows to stop functioning. The main hard drive, or hard drive partition, is normally given the letter "C".) A hard drive may show two or more partitions with separate drive letters designated for each partition.

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