a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Immediately-within one second-push the MENU button on your remote. You should see a User Settings menu screen displayed. Use the arrows keys on the remote to highlight the Closed Caption option and press OK or SELECT on your remote to toggle Enable/Disable. Power on the Set-Top Box to return to watching TV.
Are you using the cable box settings (or remote) or your TV's remote to select the closed captions. When you use the HDMI cable, you need to enable the captioning on the set top box. The TV can only interpret the CC if the signal goes through the tuner (coaxial cable input). It's a matter of how they built the hardware; the cc interpreter is part of the tuner.
Which cable provider do you have? I know with some providers, there isn't a direct CC button on the remote. With them you need to go through the Settings menu to enable the closed captions. If you add a comment with your provider, I may be able to help you enable the CC if there isn't a CC button on the cable remote.
Using this button will set the Closed Caption mode when viewing a DTV or TV channel.
Enable Caption Using the TV Menu
Open the Menu screen, select the third icon, in the middle, this is the Setup Menu.
In the Setup Menu, choose the Caption option.
Caption: There are three items in it - Analog Closed Caption, Digital Closed Caption and Digital Caption Style
Analog Closed Caption: CC1, CC2, CC3, CC4, TEXT1,TEXT2, TEXT3, TEXT4.
Digital Closed Caption: Service1, Service2, Service3, Service4, Service5, Service6.
Digital Caption Style: There are two Caption Styles. One is the
automatic function set as the broadcaster, while the other is the custom
style where you can adjust the font size, color, opacity, background
color etc., accordingly.
If you have a cable box or a satellite receiver you will set up closed captioning on it. For most cable boxes you have to turn off the power and immediately press the menu button on the front or them. Then the hidden menu appears if you've pressed the menu button on the cable box itself and not on its remote soon enough. Then you scroll down to closed captioning and enable it. Turn the cable box back on to view your channels with closed captioning.
If you have satellite tv you can press one of the colored buttons on the remote to get to a menu that will allow you to enable closed captioning.
To enable close cationing on your TV follow this:-
 Press "Menu" button on the remote control to appear "Setup" menu on the screen.
 Use "Up and Down" arrows on the remote contol to select "Captions/Text" on your screen.
 Press "Right or Left " arrows to select any one of the following options. Caption-1, Caption-2, Caption-3, Caption-4 Text-1, Text-2, Text-3, Text-4.
 Press enter to return TV viewing.
To turn the caption feature to "On" or "Off'
 Press menu key on the remote control to display "Setup" menu.
 Using "UP/DOWN" buttons to select captions on your screen.
 Press "Right or Left" arrow to switch the captions feature 'ON" or "OFF" or "EZ Mute"
 Press enter to continue.
I could do better with a picture of the remote. Closed captioning is usually a multi-press button, that is each press takes you through each of the four types of closed captioning and then off. You can enable closed captioning on a DVD Recorder, it looks like the TV, but its only on the picture from the DVD Recorder. If you have a PVR, you could have closed captioning on on that device. Try tuning off everything else to make sure it IS the TV. Turn on the menu and find the closed captioning settings and set to OFF. Press the close captioning button on the remote (If there is one) and press CC repeatedly until it says OFF. Try and control close captioning, timer and menus with the ORIGINAL remote and not a programmable one. Programmable remotes are not always completely compatible.