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Immediately-within one second-push the MENU button on your remote. You should see a User Settings menu screen displayed. Use the arrows keys on the remote to highlight the Closed Caption option and press OK or SELECT on your remote to toggle Enable/Disable. Power on the Set-Top Box to return to watching TV.
You usually need the original remote. The trouble with universal remotes is that they generally control only the basic functions of a TV (power, volume, channel) but not much else. Without the original, you often lose other functions. You can try the front panel buttons if yours has them. On some sets the on-screen menus allow you to access caption settings.
But are you sure the captions are coming from the TV? Sure, the TV is displaying them, but if you have a satellite receiver, cable box or digital set-top box, the captions may be coming from that device. This is likely to be true if the captions just mysteriously started and you don't have or aren't using the TV original remote. These devices often don't allow a TV's built-in caption decoder to work properly, so they provide captions themselves. You may have turned captions on using that device's remote. Check the menu for caption controls.
Make sure your closed-captioning is turned off. You probably have captions set for "text" mode now. It's easy to do this because on most remote controls there is a single button for caption settings, and you can hit the button without realizing it. Once you turn off the captions the box should be gone.
Unfortunately, TVs don't always work with universal remotes. The original remote probably had a button to control the captions, and there may not be any other way to access those settings. If you can't find caption control settings using the on-screen menu, you are out of luck. The only options then are to try another brand or model of universal remote that may have a button which will work, or to locate a replacement original remote control.
Used the tv front bazel frame manual control buttons,get into the tv menu look for Colse Captioning funnctions turn off all cc to off.Very difficult to turn Close Captioning off,without a remote.Try website like Rmotes.com to buy an original remote.
To enable close cationing on your TV follow this:-
 Press "Menu" button on the remote control to appear "Setup" menu on the screen.
 Use "Up and Down" arrows on the remote contol to select "Captions/Text" on your screen.
 Press "Right or Left " arrows to select any one of the following options. Caption-1, Caption-2, Caption-3, Caption-4 Text-1, Text-2, Text-3, Text-4.
 Press enter to return TV viewing.
To turn the caption feature to "On" or "Off'
 Press menu key on the remote control to display "Setup" menu.
 Using "UP/DOWN" buttons to select captions on your screen.
 Press "Right or Left" arrow to switch the captions feature 'ON" or "OFF" or "EZ Mute"
 Press enter to continue.
If you have the Suddenlink remote and the DVR box you can turn captions on or off by accessing a technical menu. To do this, press POWER and Menu buttons together (menu 2 times) to bring up a special menu. Select Closed Captions. On the popup menu select closed captions and using Select button change to OFF or ON as you wish. The trick is to get the menu to come up. Timing of pressing the two buttons is frustrating and it may take a few times befotre you get the special menu.