Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer
If your drain time exceeds 8 minutes an "F02" error code will be displayed. This is known as a "Long Drain" error code. This (as you already know) can be an indication of a clog in the drain line, a kinked drain hose, or clogged pump. The "Suds" error is another symptom that is most commonly caused by using improper amounts of detergent and/or using regular detergent instead of HE detergent. The "Suds" error is usually detected by too much air in the pump and drain line caused by over-sudsing. However, this can also be caused by restricted flow such as a clog (which you had corrected), or a failed pump. I would recommend replacing the drain pump at this point. Since you mentioned you found coins in the clean out, the drain pump impeller and/or motor could be potentially damaged, causing it to not run properly. If you go to searspartsdirect.com and type in your model number (located around the door opening) you will find the part number for your pump under the "Pump and Motor" heading. Look for item number 10 (part #8181684). The pump costs about $72.00. If you wish to replace this on your own, I can give you step-by-step instructions on how to do it. However, if Sears has been there and you still have the same problem, they offer a 90 day warranty on their repairs and this repair SHOULD be covered because they did not fix the original problem. Even if you can't find your receipt, they should have a record of the repair history in their computer. I know it may be an aggravation at this point, but you might want to call them again. The repair might not cost you anything.
Posted on Apr 03, 2008
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